Business center
Check availability

Reviews of Mercure Hotel Khamis Mushayt

4 out of 5
Mercure Hotel Khamis Mushayt
Khamis Mushayt PO BOX 892, Khamis Mushait, 'Asir

Reviews

5.6
Rating 10 - Excellent. 8 out of 55 reviews" "
Rating 8 - Good. 9 out of 55 reviews" "
Rating 6 - Okay. 13 out of 55 reviews" "
Rating 4 - Poor. 9 out of 55 reviews" "
Rating 2 - Terrible. 16 out of 55 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Aasem

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and unclean.
Stayed 1 night in May 2022

10/10 Excellent

OMAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 1 night in Jan 2022

8/10 Good

Mohammed

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Shaker

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The furniture was very old and dirty, the room are smelly, also there are some construction the whole day
Stayed 2 nights in Jul 2021

2/10 Terrible

Ahmad Faizal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing much to say but overall not satisfied
Stayed 3 nights in Aug 2021

10/10 Excellent

ABDULKADER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not good in cleaning and there was a work at hotel I can’t sleep also the housekeeping not working very well take the towels and gave just one I gave him 1 stars not 4
Stayed 4 nights in Jun 2021

2/10 Terrible

Delbert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel
Hotel is old outdated unclean. Carpets are nasty the bed box spring is uncovered and material torn. Bathroom was dirty and hair in and on the sink. Overall I would not recommend and will not stay there again.
Stayed 1 night in Jun 2021

6/10 Okay

Thamer

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Thamer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

Oak, Riyadh

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disgustingly durty, I really doubt that bed/pillow covers were changed.
Stayed 1 night in Nov 2018

6/10 Okay

Islam

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good
Stayed 1 night in May 2018

2/10 Terrible

Ali, Saudi Arabia

Disliked: Room comfort

4/10 Poor

Bandar

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
Bad hotel Forced to take it

2/10 Terrible

Businessman

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely Not a Mercure Standard Hotel
Needs a total renovation, and a full staff training. Staff are nice "mostly" and try to help up to their capabilities, but they need LOT of training which could help them improve their capabilities, which will affect positively in the customers experience.

6/10 Okay

Abrar

Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Response from Fouad Al Khaldi on Jan 16, 2016
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 Terrible

Anthoni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel , I will not stay again there. Bad staff. Not comfortable. Noise and Very expensive. Far away from tourism areas.
Response from Fouad on Nov 15, 2015
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt.

4/10 Poor

ASM, Jeddah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't EVER STAY
is the worst hotel in the KINGDOM of SAUDI ARABIA very bad very dirty
Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt.

6/10 Okay

GE Healthcare, alem

Liked: Staff & service
Best in area
Not a great hotel, however, the best in the area.

4/10 Poor

Manager, Jeddah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not cleaned well and dated decor.
Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt

2/10 Terrible

Amjad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt

4/10 Poor

Mohamed, Riyadh, Saudi Arabia

Disliked: Staff & service, property conditions & facilities, room comfort
I will never consider this hotel in the future, maybe Mercure hotels are the same.
A hotel that is not considering what is happening in the world does not worth being in business. I mentioned this to the Mercure Hotel headoffice in Paris by an e-mail. I received a response that they will try and educate their people of the advanced reservations and payement be Expedia and other agencies. I do hope the best for you all. Best regards.
Response from Fouad on Nov 15, 2015
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt

8/10 Good

Anastasios

Stayed 3 nights in May 2022

6/10 Okay

khalid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Tamm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2021

6/10 Okay

Fahad

الفندق قديم ومتواضع الغرف اثاثها متهالك والافطار بوفيه مفتوح وهذا مخالف للاجراءات الصحية
Stayed 3 nights in Jul 2021

6/10 Okay

JONGHWA

Business traveler
It's okay
There's no many hotels in the small town. Mercure is old but managing itself.
Stayed 3 nights in Nov 2019

10/10 Excellent

Hussaen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فخامة المبنى والموقع
فندق ضخم وموقع مميز ومرافق رائعه من ملاعب ومسابح والجو العام خيالي
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Struttura vecchia, ma tutto sommato ok Un po’ rumorosa la zona
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

ARIF

Disliked: Cleanliness, staff & service, property conditions & facilities
خدمة تنظيف غير مرضيه
Stayed 3 nights in Dec 2018

8/10 Good

Fares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيء
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

8/10 Good

Danni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khamiz good location
Nice and clean hotel with good location Food a bit boring
Stayed 2 nights in May 2018

6/10 Okay

Turki

Stayed 1 night in Mar 2018
Response from youssef on Mar 22, 2018
thank you sir for your valued review

6/10 Okay

Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2018
Response from Youssef Alsakka on Mar 18, 2018
Thank you for your review. I am glad to hear that overall your experience was positive.We promise to satisfy you better next visit.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommendable
Because of smell of smoking, I could not sleep well.
Stayed 1 night in Oct 2017
Response from Fouad Al Khaldi on Dec 25, 2017
Thank you, we will work hard to solve this issue

6/10 Okay

Muhammad

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2017

2/10 Terrible

ayman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق سيئ
اقامه سيئه حتي التليفزيون مو شغال
Stayed 1 night in Jul 2017
Response from Fouad Al Khaldi on Aug 17, 2017
Thank you

8/10 Good

Turki

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

جيد جدا افضل الموجود

Liked: Cleanliness
كويس افضل الموجود
جيدة جدا

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hmmm... Probably the best in Khamish but far from expected standards from a Mecure Hotel and there is nowhere to go outside the hotel...

2/10 Terrible

Abrar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسوء فندق في العالم.
Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fouad Al Khaldi on Jan 16, 2016
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Response from Fouad Al Khaldi on Jan 16, 2016
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

awad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fouad Al Khaldi on Jan 16, 2016
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Khamis Mushayt.