Ratings based on 301 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Tasmania. Australia
Last few days to relax after a hectic holidayPosted Jul 22, 2017
My second visit to this beautiful place. Always good. pool fantastic and service incredible
for Everyoneby A verified traveler from Melbourne
The most kind staffPosted Jun 11, 2017
What impressed me more was the staff .Very polite,kind and always ready to help.Congratulations and a very BIG THANK YOU ,to all of you. You made our holiday unforgettable . I have travelled a lot.This resort by far was the best.Their breakfast !!! No words to describe.Whatever you like was there. The resort grounds were magnificent. Beautiful tropical flowers and spotless clean. I also want to Thank Expedia for taking care of everything .Direct flights ,both ways transfers ,and accomodation,most important best value for money. When Australians asked us how much we paid,they could not beleive it. We had 10 wonderful days in khao lak
for Everyoneby A verified traveler from Perth, W.A.
Water worldPosted May 20, 2017
Pros: Surroundings, comfort, amenities, and especially the wonderful staff.
Cons: In the 14 days we stayed we found it difficult to find any faults with this resort and rate it as the best hotel and resort we have stayed in.
Location: Slightly remote, plenty of taxis available, hiring a car helped us a lot to explore the area and get to local eateries.
Arriving in our own rental car the staff were quick to unload and valet park the vehicle. Into reception and the usual greeting drink and smiling staff, all handled with efficiency and speed. Escorted to our room in this large resort with beautifully managed grounds and WOW, there is the largest amount of pool area we have ever seen in a hotel, our escort tells us there is 10 kilometres of pool winding through the resort, and it is beautifully kept. Our room on level 1 was clean, traditional Thailand style and spacious with a large well kept bathroom with all the usual accessories needed, twin hand basins, large rainhead shower, huge bath and w.c.. We would recommend hiring a car in this area as it is in a slightly out of the way place and so you can get to the local eating places. Hotel food ,especially the breakfasts were excellent and varied to cater for all tastes.
for Everyoneby A verified traveler from Singapore
Exceptional in Khao LakPosted May 15, 2017
Everything was perfect. Beachfront, swimming, clean, great facilities. Already planning another trip with adult kids so they can experience the luxury. Area has enough activities also and without the crowds in Phuket
Wonderful holiday at Marriott Khao LakPosted May 2, 2017 on Hotels
Wonderful stay at Marriott Khao Lak resort. Spacious rooms, endless waterways all around the resort, great restaurants and an extensive breakfast buffet are making this holiday truly relaxing and luxury. Excellent service by the entire crew on Khao Lak resort makes you feel truly welcome.
by A verified traveler from Perth, Australia
Quiet hotel on the beach . . .Posted Apr 23, 2017
We are a family of 4. Whilst we enjoyed our holiday there are definite things lacking at this hotel. Everything seems to be a long walk away from the room but there's LOTS of frogs and geckos to keep you entertained along the way! The housekeeping staff are excellent making cute towel animals for us daily :-) The grounds are imaculate. The general service of bar staff was okay but nothing to write home about. Although I must mention Harry at the 'Infinity' bar as he was great. Dirty glasses and crockery often lay around the bar areas for quite a while which I personally found off-putting and the service was just sloppy. On the whole prices were way too expensive. Entertainment during the day was poor for family fun. In the evening the hotel tried but the entertainment wasn't great and if you wanted to attend a BBQ it cost a lot! The pool steps were also a constant worry as you couldn't see them. The decking around the pool was painted black and got so hot you couldn't walk on it without burning feet. I wouldn't say it's a bad hotel just could do so much more to make a more memorable holiday and a classier stay for a hotel such as a JW Marriott.
Lovely hotel for ultimate relaxationPosted Apr 16, 2017 on Hotels
The pool access room makes you never want to leave! The beach is pristine white sand!
for Everyoneby A verified traveler from Bangkok
One of the Best in Kao LakPosted Mar 26, 2017
I always stay here. Hotel staff is so kind and warm-hearted. Great hospitality.
by A verified traveler
Posted Jan 22, 2017 on Hotels
JW is an amazing place to stay. Great service and beautiful location
by A verified traveler
Amazing!!!Posted Nov 14, 2016 on Hotels
Amazing hotel with great breakfast. We had a pool access room that was totally worth it. Just a bit far from the city center so we had to take taxis.