Ratings based on 441 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Excellent hotel

Posted Jan 4, 2018
Pros: Hotel was clean and had great breakfast. Staff was amazing. I would highly recommend staying there.
Cons: Handicapped room could have some improvements. Could not get around the desk the space was very tight.
The staff was friendly and addressed any concerns. Food in the restaurant was excellent.
Comment from Hotel Management
Jan 4, 2018 by Biswajit, Hotel Management
Bonjour Raj, Your kind commendations of our property and services just brightened our day. We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service. I thank you for your kind recommendation and hope that Sofitel Mumbai BKC continues to remain your preferred hotel on all your future visits to Mumbai. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
Went to Mumbai for business and the stayed in many global hotels and this hotel didn't disappoint. It had everything I needed. The restaurants were very good and food excellent. Highly recommend to anyone...
Comment from Hotel Management
Dec 7, 2017 by Biswajit, Hotel Management
Bonjour Valued Guest It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee, FL

Ideal Hotel in the Financial District

Posted Nov 26, 2017
I had the perfect experience at Hotel Sofitel. My husband and I stayed in one of the suites, and our package came with access and dining at Club Millesime. The staff was great, our room was always straightened up after each adventure, and the food was amazing! I highly recommend paying for the benefits of Club Millesime, as it comes with breakfast, afternoon tea and free happy hour. The buffet breakfast downstairs has Indian, Asian and American dishes. Also, as a tea lover, I thoroughly enjoyed the tea salon! It is not close to the tourist area, but I desired to reside in a quieter part of the city.
Comment from Hotel Management
Nov 27, 2017 by Biswajit, Hotel Management
Bonjour Christina It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
2 out of 5
by A verified traveler from Felixstowe

Disappointing and frustrating service

Posted Nov 23, 2017
Pros: Location.
Cons: Service, service, service, service and service
Location: Head to the Smoke House Deli for food and the area near Sodabottleopenerwalla for drinks.
Service completely let this hotel down. We stayed just two nights and ate 3 meals here - 2 breakfast and 1 dinner. 2 of these meals my husband and I ate 'alone' - we chased a breakfast order multiple times and it eventually came after 30 mins by which time the other one of us was done then in the evening after being told if we didn't want the buffet or indian then we'd have to go to our room and order room service. Eventually someone saw sense and we were allowed to order in the bar but again one of us got food and the other didn't get their meal until the other the person had finished. We canceled the order and left - it seemed that the staff thought it perfectly acceptable for 2 people to be at a table together but to eat separately. When we complained we were told that the it was because we were there the 'wrong weekend' - if we'd come the weekend before or the following weekend service would have been better. We highlighted that they knew a concert was taking place locally and that they would be busy and that we shouldn't be penalised for their inadequate planning. In addition to food issues, wifi in the room was also a problem with connection only being possible when you went to reception and then returned to your room until the morning of our departure. We spoke to the helpdesk and reception multiple times but with no success. And on a final note the walls can be best described as porous - you can hear everything from next door.
Comment from Hotel Management
Nov 29, 2017 by Biswajit, Hotel Management
Bonjour KatyR Thank you for your feedback and for choosing our hotel as your accommodation choice. It is with sincere regret that we note there were some areas which did not meet your expectations. Your comments have certainly raised many areas of concern that need to be addressed and your suggestions have been taken in the spirit which they were intended. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs. We thank you once again for your feedback and look forward to welcoming you back at Sofitel Mumbai BKC. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by A verified traveler from Boston

Nice hotel

Posted Oct 23, 2017
Pros: Staff, food and location. JYRAN - TANDOOR DINING & LOUNGE has really great north Indian food.
Location: Convenient to airport, many restaurants nearby, as well as many multi-national corporations.
I enjoyed my 7 night stay at the Sofitel BKC. It is a nice hotel located in a relatively new business center area of Mumbai, near many multi-national business's. Staff is very attentive and helpful.
Comment from Hotel Management
Oct 24, 2017 by Biswajit , Hotel Management
Bonjour pjh, It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveler from bombay, india.

Great experience

Posted Oct 23, 2017
Attentive and helpful staff. Room although a little small was bright and comfortable. I don’t understand the bad reviews on Expedia because my experience was great. Expedia should have an option that tells the hotel about guests with disabilities so the hotel can make necessary arrangements.
Comment from Hotel Management
Oct 23, 2017 by Biswajit, Hotel Management
Bonjour Zafar I thank you for choosing Sofitel Mumbai BKC as your accommodation choice and appreciate the time you have taken to share feedback from your recent stay with us. Your feedback was truly heartwarming and has indeed served as motivation to the staff. The hotel is committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. Look forward to you visiting us again. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
3 out of 5
by Chris

Posted Oct 3, 2017 on Hotels
stay was nice but you need to amend your cancellation policy a bit.
Comment from Hotel Management
Oct 6, 2017 by Biswajit, Hotel Management
Bonjour Chris Thank you so much for your rating. We hope to turn your good experiences to best and earn a 5 star from you the next time. Hope to see you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
Recommended
for Everyone
by A verified traveler from Senoia, GA

The Best in Everything!

Posted Oct 3, 2017
Loved it and headed back there this week.Food great. Room extremely comfortable. The only place we will ever stay in Mumbai.
Comment from Hotel Management
Oct 6, 2017 by Biswajit, Hotel Management
Bonjour Bill It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
4 out of 5
by Roozbeh

Posted Sep 27, 2017 on Hotels
Very friendly staff Well equipped hotel In room service too was prompt Thanks
Comment from Hotel Management
Sep 29, 2017 by Biswajit, Hotel Management
Bonjour Roozbeh It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit. Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC
5 out of 5
by Murray

Posted Sep 24, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Biswajit, Hotel Management
Bonjour Murray Thank you so much for your 5 star rating. Hope to see you soon. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC