Ratings based on 273 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Great place. Beautiful, clean, modern. Wonderful, helpful staff.
Comment from Hotel Management
Sep 3, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Guest! Thank you for your positive comments. We hope to be your topchoice when you visit Kharkiv. We look forward to welcoming you back soon! Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
by A verified traveler

Posted Aug 30, 2017
Airline lost my luggage and hotel staff were extremely helpful in getting back and timely. Thank you Vitali and Nycholeav!
Comment from Hotel Management
Sep 3, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Guest! Thank you for taking the time to review your stay with us. We will let Vitaliy and Nikolay know that you were pleased with their service. We hope to welcome you back again soon. Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Wonderful

Posted Aug 17, 2017
Pros: Everything
Cons: Nothing
Location: It is Kharkiv. There is Georgian restaurant about 100 yards away. I had never tried Georgian food until I went there. Now I love it.
Great. Kharkiv is fun because it is essentially a giant university town. I have been there a few times.
Comment from Hotel Management
Aug 23, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Tom! Thank you for choosing Premier Palace Hotel Kharkiv as a place for your accommodation in Kharkiv. We are incredibly happy that you had an enjoyable time with us. We are delighted to hear that you liked our convenient location just in the city center. We are looking forward to seeing you next time during your trip to Kharkiv. Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA, USA

Nice 5 star hotel

Posted Aug 7, 2017
Excellent hotel and staff. Nice restaurants in the hotel. mini wet bar in small fridge, no mwave. Shower and nice tub. Shower designed to leak onto floor.
Comment from Hotel Management
Aug 17, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Guest! We appreciate you taking the time to provide us with your feedback and for your positive description of the hotel. Please note that your concerns about the shower have been passed on to our housekeeping management and we are sorry for any inconveniences caused. We look forward to welcoming you back to the hotel in the near future. Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
I believe sincerely that Americans in the hospitality industry need to visit the Kharkov Palace and take notes. I have never been treated so well at any resort in the US
Comment from Hotel Management
Aug 4, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Guest! Thank you so much for sharing time and providing us with a wonderful review. Also we are very pleased that you enjoyed our welcoming and attentive stuff. It is definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to Premier Palace Hotel Kharkiv soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Awesome Hotel!!

Posted Jul 3, 2017
Pros: Location, staff, food, drinks, spa, ect....
Cons: No it was perfect
This is a 1st class hotel from the moment you arrive. If your in the Kharkov area I highly recommend it.
Comment from Hotel Management
Jul 16, 2017 by Elena Parkhomenko, Guest Relation Manager, Hotel Management
Dear Jeff! Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are glad to hear that we will be your topchoice when you visit Kharkiv next time. Hope to welcome you back to the hotel in the near future.
5 out of 5
by Kenneth

Diamond in the Rough

Posted Jun 10, 2017 on Hotels
The hotel near city center is a modern, top class facility. The staff, from the front desk and the waiters and waitresses in the restaurants and lounge, to the business center and the fitness center, were all fluent in English. All were cordial, even in providing insight to life in Ukraine, if you asked. The fitness center is one of the best I've found anywhere in Eastern Europe. Numerous types of weight machines, free weights, treadmills and ellipticals, in addition to some other spa facilities. The restaurants were top notch, with food well-presented in a clean setting you would expect of a top-rated facility. The Sky View Lounge, and the fitness center, both provide nice views of the city from the top floor of this modern hotel. President of Ukraine was there for a conference during my stay, and the staff and security remained courteous at every moment, not limiting mobility within the hotel, despite many security personnel throughout. Very professionally handled with great customer service.
Comment from Hotel Management
Jun 13, 2017 by AnastasieKH, Hotel Management
Dear Kenneth! We are happy to read your comments about our numerous hotel facilities and our professional staff. Our goal is to provide great service and accommodations that lead to great guest experiences like yours. Thank you for choosing to stay at Premier Palace Hotel Kharkiv and for your positive feedback. We look forward to your next visit. Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017 on Orbitz
This hotel exceeded expectations in every way. A very complete facility and a staff that is excellently trained in customer service. Only negative is there was something quirky about the plumbing, so two nights for a few hours there was a bad smell in the bathroom.
Comment from Hotel Management
Jun 1, 2017 by Parkhomenko Elena, Guest Relation Manager, Hotel Management
Dear Guest! We appreciate you taking the time to provide us with your feedback about your stay. We are sorry to hear that you have experienced some inconveniences. Please note that your concerns have been passed on to our housekeeping management. Hope you give us another chance as we will definitely improve our services. Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
by A verified traveler

Posted May 25, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by AnastasieKH, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. We look forward to welcoming you back soon! Kind regards, Elena Parkhomenko Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Superb !!

Posted May 21, 2017
Pros: quiet, clean ,comfortable , very good food
Location: in a middle of downtown , next to shopping and subway station
Came to Kharkov to visit for 3 days , amazing service ,very friendly . Staff speaks English. The hotel is a world class level !
Comment from Hotel Management
May 28, 2017 by Kononenko Alina Guest Relation Manager, Hotel Management
Dear Olena, Thank you for taking the time to give us your detailed feedback about your stay at our hotel. We are really glad that you have enjoyed your stay and the services provided were excellent. We hope to welcome you back to the hotel in the near future. Kind regards, Aina Kononenko Guest Relation Manager