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Reviews of Executive Club at Windsor

4.5 out of 5
Executive Club at Windsor
10/2 Sukhumvit Soi 20 Sukhumvit Road, Bangkok

Reviews

8.0

Very Good

Rating 10 - Excellent. 89 out of 283 reviews" "
Rating 8 - Good. 126 out of 283 reviews" "
Rating 6 - Okay. 46 out of 283 reviews" "
Rating 4 - Poor. 18 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jan 2020
Response from Thanawuth on Jan 15, 2020
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The room are looking old and needs updating Every time I had shower the floor got very wet Bath had black stains in bottom didn’t look very pleasant Nice hotel staff and good good pool
Stayed 8 nights in Jan 2020
Response from Thanawuth on Jan 15, 2020
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

4/10 Poor

Tk, Tokyo

Disliked: Cleanliness, property conditions & facilities
property itself is relatively old, not renovated. Janitors are working properly to keep cleanliness, but it’s too old to take care by themselves. There was water leaking from Toilet, tho engineer just came and fixed. Staffs are relatively good but not what I expected from the reviews like”all staffs are so cheerful and kind “ The most difficult time was on my departure day. They didn’t help me to get the proper taxi to the airport. Fortunately I used to live in Thailand and could get by myself, but it all took 20mins to just to pick a taxi. Good points are; spacious room, Location, well equipped gym, nice pool and Free Drinking water bottle service.
Stayed 4 nights in Aug 2019
Response from Thanaporn on Aug 20, 2019
Dear Valued guest, Thank you very much for your feedback.

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Thanaporn on Aug 14, 2019
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Thanaporn on Jun 18, 2019
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Friendly staff, toilet and bath are old.
Stayed 1 night in Jun 2019
Response from Thanaporn on Jun 12, 2019
Dear Valued guest, Thank you very much for your feedback.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As alway exceptional hospitality.
Always a fantastic stay wether for 1 night or 3 always plenty of things to do in the area.
Stayed 1 night in Apr 2019
Response from Thanaporn on May 2, 2019
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand.

8/10 Good

holman

Liked: Staff & service, room comfort
Stayed 6 nights in Mar 2019
Response from Thanaporn on Mar 22, 2019
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
There are much nicer hotels around for this price. Moody staff, the room we had needs a facelift
Stayed 1 night in Feb 2019
Response from Thanaporn on Feb 13, 2019
Dear Valued guest, Thank you for your feedback, we will pass this information to our team.

4/10 Poor

Don, UK

Disliked: Cleanliness, property conditions & facilities
Centre of Sukhumvit area so good location and hotel exterior and huge lobby look impressive enough but It’s window dressing. We stayed in the Executjve suite section covering the top floors with exclusive access to the Executive Lounge and paid a little extra for it. However once you leave the lift you face the reality of an uncared for, dirty and outdated interior. It urgently needs a complete facelift. We were on the 27th floor and had trouble sleeping due the the excessive traffic noise which wasn’t helped by the lack of double glazing. Overall ok for s night or two but don’t expect too much .
Stayed 3 nights in Jan 2019
Response from Thanaporn on Feb 6, 2019
Dear Valued guest, Thank you for your feedback, we will pass this information to our team for further actions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Very nice to stay though the room was a little bit different from pictures. Especially amenities such as shampoo etc. were very nice. WIFI was poor. The staff at Lounge were very kind. One bad thing was they tried to charge me for a mini bar when I checked out. Of cource I never touch it. I cannot understand why they did it.
Stayed 2 nights in Jan 2019
Response from Thanaporn on Jan 28, 2019
Dear Valued guest, Thank you for your feedback during staying at our hotel.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
I can count how many words he talk to me. They looks busy and I was ignored. This is bad. No welcome drink for executive club customers.
Stayed 1 night in Dec 2018
Response from Thanaporn on Jan 11, 2019
Dear Valued guest, Thank you for your feedback, we will pass this information to our team for further actions.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay , near to shopping area
Stayed 4 nights in Dec 2018
Response from Thanaporn on Dec 26, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

4/10 Poor

Mirza Asif

Liked: Cleanliness
Disliked: Room comfort
Disappointed. Hotel didn’t meet my expectations.
Location is good. Lots of bars and restaurants. Near the BTF station. Good gym. Plenty of equipment and several exercising rooms. However the interior of the hotel is old and dated. Stains from humidity on the walls and carpets. Room was noisy despite being on 27th floor because windows are old and don’t close properly leaving lots of space and letting noise trough. On pictures hotel looks great and rated 5 stars. I was totally disappointed.
Stayed 4 nights in Nov 2018
Response from Thanaporn on Nov 23, 2018
Dear Valued guest, Thank you for your feedback, we will pas this information to our team.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
What a lovely property. We had a corner suite and it was perfect. The breakfast was not exceptional but none the less very good. We were on the 29th floor and the view was exceptional. It’s stone throws distance away from terminal 21 mall, lots of lots of local food and spas, all of which I tried. It’s also 100 baht away from platinum Mall, central world and Siam. Hop on a p’wan (motorcycle taxi) and skip traffic to get there in 5 mins. I personally love suite hotels since you can keep the room completely clean and also in case one wants to go to bed while the other doesn’t there’s an additional space. Also, when we checked in we were told that 32nd floor had a restaurant and bar where we were allowed 5 free drinks per person and an appetiser per person, which was great though we didn’t really use it since we were always out. Also we were given 20% discount coupons to all restaurants in the hotel. And the pool is gorgeous. It’s on a higher floor even though it doesn’t look it in the images.
Stayed 2 nights in Oct 2018
Response from Thanaporn on Nov 1, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

6/10 Okay

Rey

Liked: Cleanliness, staff & service, room comfort
Overall OK
I am expecting a room upgrade after the last visit conversations with the hotel staff but so dissapointed. If is not because of the staff service, i have change to Well hotel just next to it.
Stayed 3 nights in Oct 2018
Response from Thanaporn on Nov 1, 2018
Dear Sir, Thank you for your feedback. We will pass this information to our team.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok hotel / value for money
Hotel rooms are outdated, but the friendly staff makes a lot. Service was good the whole week. Breakfast at 32nd floor is pretty good. The location is between two BTS stations, but you can walk to them easily. Also two big malls near.
Stayed 6 nights in Oct 2018
Response from Thanaporn on Oct 22, 2018
Dear Sir, Thank you for your feedback.

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2018
Response from Thanaporn on Oct 18, 2018
Dear Valued guest, Thank you for your feedback during staying at our hotel.

10/10 Excellent

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in
Once again, the hotel has met our expecti and we enjoyed our stay. Keep up the good work..
Stayed 3 nights in Sep 2018
Response from Thanaporn on Oct 1, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

8/10 Good

JR, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Staff needs a little bit more knowledge of English, but I was able to do basic talk with most employees there. I especially appreciated the help of Tui, the tour, hired driver guy that helped me..I recommend the hotel.
Stayed 3 nights in Sep 2018
Response from Thanaporn on Oct 1, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand.

6/10 Okay

Huang

Liked: Cleanliness
Residence turned hotel room
Hotel has a grand lobby with tall ceiling and there’s a exclusive line for the execute club. Hotel room is dated and evidently converted from a previous residence room. There is no power plugs beside the bed so phones are left charging a distance away. Breakfast buffet at the executive club has a good and varied spread, you get to enjoy a nice view if you sit beside the windows.
Stayed 1 night in Sep 2018
Response from Thanaporn on Sep 10, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand.

10/10 Excellent

Verified traveler

Good location near to MRT and large shopping mall. Safe area for tourists.
Stayed 5 nights in May 2018
Response from Thanaporn on Aug 23, 2018
Dear Valued guest, Thank you for your feedback during staying at our hotel.

6/10 Okay

Kashif

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Full of Cockroaches ....
I checked and booked this hotel cosidering it as 5star hotel... I also booked a good room by paying extra... But then the worst thing came in is the washroom is full of cockroaches... it feels really disgusting when u pick up a towel ... there are two cockroaches... when you go to bath your bath tub is covered around 10-15 cockroaches and even in the room... Worst feel ever... How ever bed and service is good... locality is also good... i have to stay 7 nights then i left hotel after three nights.. View from room is also good.
Stayed 1 night in Aug 2018
Response from Thanaporn on Aug 23, 2018
Dear Valued guest, Thank you for your feedback and we're sorry you were unhappy during staying here. Your information already passed to our team to fix the issue.

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2018
Response from Thanaporn on Aug 23, 2018
Dear Valued guest, Thank you for your feedback during staying at our hotel.

6/10 Okay

Chelsea, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location and great pool and gym area. Within close walking distance to sky train and shopping and some pubs. The hotel staff were friendly and helpful. The rooms seem like they are in the process of a much needed update. Smells like a stale casino on freemont street. First thing I would do if I was them is rip out all the nasty carpet. Breakfast was great, and happy hour is what would bring us back.
Stayed 3 nights in Jul 2018
Response from Thanaporn on Aug 10, 2018
Dear Sir, Thank you for your feedback during stay at our hotel.

8/10 Good

Chin Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The traffic is very bad and car will stuck almost 30mins just from hotel to the junction about 100m away. Walking is faster than take a car.
Stayed 2 nights in Jul 2018
Response from Thanaporn on Aug 2, 2018
Dear Valued guest, Thank you for your feedback during staying here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large room, great location, convenient for friends to drive to pick us up. a few minutes from BTS and Terminal 21 and Emporium. Nice breakfast and service.
Stayed 4 nights in Jul 2018
Response from Thanaporn on Aug 2, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!!! Great Location
Great stay! Executive Club happy hour is great... Free Chang beer and snacks. Great breakfast options!!! Great location close to BTS Asok station.
Stayed 3 nights in Jul 2018
Response from Thanaporn on Jul 18, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

10/10 Excellent

Winnie, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good.
Hotel staffs are nice. The room is big for family. The swimming pool is very good.
Stayed 4 nights in Jul 2018
Response from Thanaporn on Jul 18, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Thanaporn on Aug 23, 2018
Dear Valued guest, Thank you for your feedback during staying at our hotel.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Thanaporn on Aug 28, 2018
Dear Valued guest, Thank you for your feedback during staying at our hotel.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , hotel a little dated but safe area
Just at the turn into soi 20 along sukumvit. Inbetween phrom pong bts and asoke( felt asoke was alittle nearer) . Safe and had many nice street stalls across from the hotel. Wantan noodle street stall was good. Opens till late.. breakfast at the executive lounge had good variety but i was expecting to find thai fried kway teow or pad thai for breakfast. Room was little dated but neat and spacious. Pool was huge , unblocked sun in the morning. Room 3101 was rather dim In the bed area but the toilet and sitting area were fine. They advertised to upgrade to neo suites , that looks to be new. Anyway, it was good stay. Staff were friendly.
Stayed 2 nights in Jun 2018
Response from Thanaporn on Jul 4, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, train-5min walk , terminal 21. Awesome breakfast. Paid around $36 for room with sitting area.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2018

8/10 Good

preyanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

IM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word. AMAZING
Response from Thanaporn on May 17, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Seppo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms need uppgrade

8/10 Good

Tony, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located 4 star hotel.
I am a frequent traveller to the Sukhumvit area and was looking for somewhere different. This hotel did not disappoint. Well worth the upgrade to the executive suites. True happy hour from 5.30 p.m. to 7.30 p.m. where wine, beer and cocktails are served free of charge on level 32. Many Trip Advisor recommended restaurants are within walking distance.
Stayed 11 nights in Feb 2018
Response from Thanaporn on Mar 21, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location.
Amazing hotel close to everything you need. Sky train also very close and easy to use. Service from all staff was excellent and always with a smile.
Stayed 8 nights in Jan 2018
Response from Thanaporn on Feb 7, 2018
Dear Valued guest, Thank you very much for your support in our hotel and we do hope that you'll always choose our hotel as your second home every time you visit Thailand. We are very pleased to know that you have enjoyed your stay with us and that we were able to satisfy your needs. Our perfect location is indeed one of the major strengths of our hotel, being very accessible to all the important places in Bangkok such as shopping malls and convenient centers. We truly appreciate the compliments you have given our hotel.

8/10 Good

frequent traveller.

Liked: Cleanliness, staff & service, room comfort
living room no TV
The suite is big, the living room even comes with a sofa bed but the living room doesn't has any TV which not allow us to have chill time in living room.
Stayed 3 nights in Dec 2017
Response from Thanaporn on Jan 10, 2018
Dear Valued guest, Thank you for your feedback, we will address to our team for this matter.

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
No fun at the pool
The room was awesome but the pool area isn't great once it hits 7pm. The bar wasn't open and there wasn't enough lights to see where I was swimming. At 7.45pm the lady told me pool was closing and i said 8pm and she said no, now. I would have come down earlier if I knew they were going to usher out people 15 mins before closure time. Breakfast is great though!
Stayed 3 nights in Sep 2017

8/10 Good

benirpam, Singapore

Liked: Staff & service
Conveniently located but slightly old interior
Love that the location of the hotel was 8mins from BTS Asok & 12mins to The Emquartier/Emporium. Very spacious rooms & good view on higher floors but the interior is very worn. Decent breakfast served at L32 with an aerial view of the city. Staff were friendly & assisted to arrange unclogging of sink & water heater fixing promptly.
Stayed 4 nights in Dec 2017

4/10 Poor

Clariss, singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Old Hotel
It was a disappointing hotel with a 'ancient' smell in the room. TV channels reception is extremely bad, only 2 channels with blur pictures. Floor is creaking, i think the hotel need a revamp.
Stayed 1 night in Nov 2017
Response from Thanaporn on Dec 13, 2017
Thank you for taking the time and letting us know of your experience here at Windsor. Please, accept our apology that our room did not meet your satisfaction. Information of our hotel has already been passed on to our management and appropriate action will follow. Should you have any question or concerns, please don't hesitate to let us know.

6/10 Okay

mark, York, UK

Liked: Cleanliness
Disliked: Staff & service
Average hotel in good location
Asked for early check in, but took 2 hours waiting as it apeared they forgot about us even after reminding them after 1 hour, Which was not the best start after a 24 journey! Worth the extra to get a executive room as this gives you access to a better and quieter breakfast and also a free alcoholic drink and canapes early evening. Room is big and bed and was firm however the shower was not strong and 1/2 our lights didnt work. More of a conference hotel and many foreign guests just passing through
Stayed 1 night in Nov 2017

8/10 Good

Choong Mann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 3 nights in Oct 2017

8/10 Good

julie, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Lovely hotel, 2nd visit. Great value for money. Rooms very spacious, clean, comfy bed, great city views
Stayed 3 nights in Oct 2017

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel. Rooms are clean.
Good location. Easy to find food and shops
Stayed 1 night in Oct 2017

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
big hotel nice staff and good breakfast
I really dont know why there are bad comments about this hotel Check in good ,room was clean and big nice seating area as well breakfast was very expansive and staff were friendly 3 gyms and swimming pool I have stayed in a lot of hotels in Bangkok and for the money this has been the best so far it will be my new hotel of choice I think any one who complains needs to go to the peninsula in bangkok and pay 350 pounds a night very tired of reading reviews of people of expect more than they pay for
Stayed 2 nights in Sep 2017

8/10 Good

Ewan, Buckie,Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel 5 mins from Soi Cowboy.
Stayed at this hotel for 4 nights. Fantastic hotel with great staff. Hotel rooms are big(penthouse suite). Great city views. We were allocated 2 hours free wine, beer, cocktails from 5.30pm till 7.30pm each night of stay with canapés available too which was a awesome add on. We never used the hotels restaurant's but all looked good. Breakfast was available at both ground floor and 32nd floor. Excellent chocies with a cook on an egg stove cooking to order. Would certainly recommend to family & friends. Happy here.
Stayed 4 nights in Sep 2017