Excellent hotel, very well placed.
Posted Jan 22, 2015
I wanted to rate this place 5, the reason I did not is poor communication. I arrived at the hotel late, and on arrival the concierge who checked me in said I could have the breakfast anyway, even though it was not included. Clearly there must have been some misunderstanding, because I took this to mean it was offered, whereas when I checked out it was included. At $25 it was a slightly pricey breakfast.
Otherwise the staff, stay, and entire experience was excellent, and I'm sure I will stay again.
The only irritation was the extra $25 on check out, and it might have been appropriate for the person who checked me out to offer it seeing as there was clearly a misunderstanding.
Comment from Hotel Management
Jul 25, 2015 by Manager, Hotel Management
We are delighted to hear that you had an enjoyable experience in InterContinental Kiev. Please accept our apologies for the inconvenience you have experienced at our hotel. We have taken your comments on board regarding extra charge and we hope that there will be no further misunderstandings in the future.
It will be our pleasure to welcome you back to our hotel on your next visit to Kiev.