Posted Nov 11, 2009
The location is good (central location) but service had been bad. It ws 0-3 degree (very cold) but there was no hot water supply for two days. I had informed the manager but no body took care. There missing very simple things which every body needs daily (no couch table, no dimlight, neither in Bed room nor in living room,, no wine opener etc.
I will never take this apartment.
Comment from Hotel Management
by Hotel Management, Hotel Management
We appreciate this guest for taking the time to write about their experience at KievApartment. In October to early November, the temperature is typically between 5 and 2 at night. The apartment usually stays warm due to insulation, plus we do have heaters at each apartment. All year round, we have clients from Florida that would use them even during summertime. We apologize for the hot water confusion but we hope to be able to explain this to our future guests. Our hot water system is independent from the state heating system, which would always provide you hot water service. Our manager is known for excellent service and for handling all requests quickly and efficiently. We also maintain a record of any issues that occur at the hotel and deal with it right away. It isn't typical for our management to not fix the issues at the apartment before your trip is over. Additionally, all our rooms do have a couch table, wine opener, and lights. Sorry you were not able to find those items. We do hope you will try our hotel again on your next trip to Kiev.