Ratings based on 9 Verified Reviews

3.2 out of 5
56% of guests recommend
3.7 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from US

Posted Nov 9, 2016
Location: The location was good and the city center.
Unfortunately I was really disappointed because the photos that I saw online were not the actual photos of the apartment that I wanted to stay at. They need to have more accurate information on what apartment are you getting because I paid more because I saw there was a better place at the end it was not what I saw online.
2 out of 5
by Gerald from Albuquerque,NM

total disappointment

Posted Apr 11, 2014
Pros: absolutely nothing.
Cons: should stay out of business.This is a rat trap.
Location: terrible. terrible and terrible.
first of all, there was no signage of any kind or name plate of the hotel.The taxi driver took one hour and still could not find the hotel.We had ask at least dozen local people in the rainy for the door number and address. At last we found the door. It was unpleasant thad dirty. Local homeless and drunk people were at the entrance. WE got the key from the caretaker. NO front desk no receptionist. Fourth floor of the building. Dirty staircases.Broken doors. Once we got in we had to suffer the indignities, there was no hot water.No internet Wi-Fi connection until next day. next day we had very difficult time. Over all it was a total disaster and we swore we will never do this again. Expedia is getting a bad name for having this at their website.
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Dear Customer, i am sorry you had to experience such inconvenience. You are right - apartments are differ from the hotel as they are separate units and providing full privacy and independence with much bigger space then a hotel and lots of frees. We always advice our clients to use our transfer services as our drivers know exactly where the apartments are located and will take you directly there and help you to get situated - Kiev s a huge city and not every taxi driver knows it well. As for the hot water - Kiev, Ukraine is differ from Europe as we get hot water cut offs due to the city economy rules - that is why we had installed in all our apartments hot water heaters that could be turned on by first phone call or by letting us know that the water is out. We had not gotten any complains from you while you were staying and do not have broken doors as security is our main priority. Again - i am sorry you had such an experience and if there is anything i can do for you please let me know. Thank you
4 out of 5
Recommended
for Other
by Beckie from London

Excellent location

Posted May 3, 2012
Pros: Big, comfortable, great location
Cons: Was a bit weird on arrival, as entry is through the back of the building and we didn't really have a clue where we were. But
Location: Very good - on the equivalent of Oxford Street, complete with M&S, Zara and Gap.
Great location on Kiev's main shopping street, accessed through amusing red-lit arch of 'Red Lion Cabaret' (totally fine though). Big, well set-up apartment with wi-fi, full kitchen, washing machine, cable channels and a couple of balconies. Don't be freaked out by the building's entrance and lift – the flats are really nice. NB we took the option of airport transfer so we wouldn't have any problems finding the place, which i think is sensible if your Ukrainian/Russian is somewhat rusty. I'd happily stay there again.
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again.
1 out of 5
by Mike from Millbank, London, UK

Truthfully ... and I know the Ukraine ..

Posted Jan 17, 2012
Pros: Location
Cons: Apartment
Location: Super
Communications were great .. the apartment was not. Nice location but there was nothing for the normal person .. spoons x 1.. knives x 2.. no microwave and a dirty oven so I guess if you want to eat out then no problems. Take your own toilet paper and serviettes because when you get there then be ready to go shopping. We did have nice clean towels .. the sofas are really filthy and also the floors but there were dirty slippers that someone had used for before. think that the people that manage the place are really trying but the owners do not care ?? .. The people at kievapartments were really nice (Oxana and the driver) but the apartment was rubbish ..
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again. We had changed owners and now our apartments are much better
5 out of 5
Recommended
by A verified traveler from California/Ukraine

Kiev Comfort

Posted Sep 9, 2010
Apartment exceeded my expectations. It was clean, quiet, and had a modern remodeling. Oksana was gracious and took care of all my needs and concerns. The company provided a free mobile phone with a local number. The apartment had an office space to work with high speed internet and wifi access. From the front door to the main street was less than 5 minutes walking. Excellent location close to everything I needed.
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again.
4 out of 5
Recommended
by A verified traveler from Montana, USA

satisfaction guaranteed

Posted Jun 12, 2010
I was very happy with Kiev apartments and the service and management. Any problems that did occur was handled by management and taken care of quickily. They were very helpful with getting me to and from the airport and made my stay very comfortable.
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again.
3 out of 5
by A verified traveler from Amsterdam

Not impressed

Posted Nov 11, 2009
The location is good (central location) but service had been bad. It ws 0-3 degree (very cold) but there was no hot water supply for two days. I had informed the manager but no body took care. There missing very simple things which every body needs daily (no couch table, no dimlight, neither in Bed room nor in living room,, no wine opener etc. I will never take this apartment.
Comment from Hotel Management
by Hotel Management, Hotel Management
We appreciate this guest for taking the time to write about their experience at KievApartment. In October to early November, the temperature is typically between 5 and 2 at night. The apartment usually stays warm due to insulation, plus we do have heaters at each apartment. All year round, we have clients from Florida that would use them even during summertime. We apologize for the hot water confusion but we hope to be able to explain this to our future guests. Our hot water system is independent from the state heating system, which would always provide you hot water service. Our manager is known for excellent service and for handling all requests quickly and efficiently. We also maintain a record of any issues that occur at the hotel and deal with it right away. It isn't typical for our management to not fix the issues at the apartment before your trip is over. Additionally, all our rooms do have a couch table, wine opener, and lights. Sorry you were not able to find those items. We do hope you will try our hotel again on your next trip to Kiev.
4 out of 5
Recommended
for Everyone
by Hiro from 日本

Perfect location to get around

Posted Jul 29, 2012
Pros: Great location
Cons: Toilet fush
Location: Close to the supermarket
The location is perfect to get around and very convenient with supermarket and shopping malls. I used the airport pick-up and it was easy. The room is good overall while toilet flush was not working in a consisent way (they promised they fix it).
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again.
4 out of 5
Recommended
by A verified traveler from Leipzig

meine Wohnung lag optimal im Zentrum der Stadt

Posted Nov 16, 2010
für Reisende mit Erfahrungen in Osteuropa ist die Wohnung am "Reschatik" eine sehr gute Adresse für einen Aufenthalt in Kiew. für Neulinge ist der Zugang über den Hinterhof vielleicht etwas abenteuerlich, aber dafür entschädigt der Blick vom Balkon auf eine der schönsten Strassen von Kiew.
Comment from Hotel Management
Mar 14, 2015 by oxana, Hotel Management
Thank you for using our services. Will be happy to see you again.