Ratings based on 20 Verified Reviews

3.8 out of 5
50% of guests recommend
4.3 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Istanbul

Great Value in the Center

Posted Apr 7, 2017
The rooms are new and comfortable. There's a small kitchen, fast internet and basically everything you would expect in a more luxurious hotel. The location is the best feature. The rooms are located directly in the heart of the city.
Comment from Hotel Management
Apr 11, 2017 by reservation manager, Hotel Management
Dear Guven, thank you for your review and for choosing us. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our apartments.
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

Downtown location in beautiful Kiev.

Posted Mar 11, 2017
Pros: Clean, safe
Location: Close to Maidan square
Such a great value for my last two nights in Kiev.
Comment from Hotel Management
Apr 13, 2017 by Alina, Hotel Management
Dear Guest, Thank you very much for a good review. We will be glad to accommodate you again
3 out of 5
by A verified traveler from D

Review

Posted Jan 24, 2016
Great service, picked me up at the airport, brought to reception in a main building, then transported to apartment room! The Staff and driver were very friendly and helpful! The room was clean and comfortable; if someone would need help from a resident hotel staff, then this place would not be for them!
Comment from Hotel Management
Jan 25, 2016 by Sveta Sakma, Hotel Management
Dear Guest! Thank you for your good comment. It is very important for us. Lookiking forward to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2015
These are really a series of apartments. Our's was nice and great value for money. But dealing with their office can be challenging.
Comment from Hotel Management
Oct 10, 2015 by Anastasiia, Hotel Management
Dear Guest! Your comment is very important for us! We are trying to work better! Hope to see you again!
1 out of 5
by Brian from Whangamata

Hotels

Posted Apr 11, 2015 on Hotels
Your Joking It was Abysmal I left after 2 days
Comment from Hotel Management
Oct 17, 2015 by Tatiana Ivanchenko, Hotel Management
Thank you for your feedback! We regret you did not get a proper impression of our service and would be glad to accommodate you again to change your mind about our apartments.
4 out of 5
by A verified traveler

Posted Nov 21, 2013 on Hotels
great location, good studio, but can be a bit noisy on the main street
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review! We will be glad to seeing you again!
1 out of 5
by Tafara from Tampa, Fl

Extremely Poor Customer Service

Posted Oct 8, 2013 on Hotels
The staff at this firm have extremely poor customer service skills and need to be retrained. They frequently argue with their guests and refuse to assist. The facilities are ok to above average. But the staff leaves a lot to be desired, so I rated the situation a 1 overall
Comment from Hotel Management
Nov 11, 2013 by Anastasiia reception, Hotel Management
Thank you for your comments. Our human resource department has set up several training courses for the staff. Now our managers are more trained and helpful and would love to assist with any of your questions.
4 out of 5
by olena krylova from ukraine

Can not be more central

Posted Oct 5, 2013 on Hotels
A small modern and cosy studio in the very center of Kiev. Very comfortably situated but can be a bit noisy
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Olena, Thank you for your review and comments! We will be glad to seeing you in our office again!
4 out of 5
by Daniel Kilburn from Leeds

The Bathroom had one Glass Wall!

Posted Sep 18, 2013 on Hotels
The location is fantastic, the staff were helpful and the room was lovely... except for one thing; the bathroom had one glass wall! This meant that whenever I or my wife wanted to use the toilet, the other one had to turn around. Who on earth thought that this would be a good idea when they built the place?!!
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review and comments! Please note that we have already installed the curtains on the glass wall. We will be glad to seeing you again!
2 out of 5
by Cheezy from Miami, FL, USA

Look elsewhere!

Posted Apr 11, 2013
Pros: The view of the square from my bedroom.
Cons: The staff are largely awful.
Location: Well located.
The hotel affords wonderful views of kiev, if you are located in the front facing rooms. The rooms are in need of renovation, but this is not unusual for hotels in the part of Europe. However, my real concern was the attitude of the staff, whom I found to be unfriendly and even condescending. I have stayed in other hotels in Kiev and rented apartments, with this being my only truly bad experience.
Comment from Hotel Management
Nov 2, 2016 by Olga Litvinenko, Reservation Manager, Hotel Management
Dear Cheezy, Thank you for your review! We apologize for inconvenience and we would also like to inform you that our staff has already changed since that time so next time you come, we will try our best to provide the best service for you!