Ratings based on 257 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Great local hotel

Posted Dec 18, 2016
The staff was extremely courteous and very helpful . I wouldn't hesitate to stay at this hotel again my next time in Kiev
Comment from Hotel Management
Feb 19, 2017 by Alexey Metelskiy, Hotel Management
Dear Halyna, We are happy to know your visit to our house was pleasant and memorable. We are looking forward to welcoming you again soon.
5 out of 5
by A verified traveler

Good value 5 star hotel with character

Posted Dec 11, 2016 on Hotels
Has more charm than the big chains. Staff are friendly although service can be slow
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Dear Sir / Madam, We appreciate your kind review about our house. It's fantastic to know we became you happy at the Premier Palace Hotel. You are always welcomed to come again!
4 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Very nice hotel. Stayed there many times. BUT several times I have bought an upgraded room and got the same type of room as when I didn't upgrade. I have been staying at other hotels, but I tried Premier Palace again, and I got the exact same room as when I didn't upgrade.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear Sir / Madam, Thank you for choosing the Premier Palace Hotel so many times. I do apologize for this inconvenience. I assume you might book our Classic Double room and upgraded to Premier King room. There is a slight difference in bed size and room footage, so you might not got deep contrast as expected. We are happy to know you like the Premier Palace Hotel and do hope to welcome you again here soon.
5 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Sir / Madam, We are happy to receive your high appreciation of being the Premier Palace Hotel guest and looking forward to welcoming you soon near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

If I could give them 10 stars I would.

Posted Sep 11, 2016
Surpasses any expectations. My 3rd time staying there. Even with many new luxury Kiev hotels Premier stands out. One of the best hotels in the world.
Comment from Hotel Management
Sep 13, 2016 by Alexey Metelskiy, Hotel Management
Dear Atlantan, We highly appreciate your fantastic feedback about our hotel. We are doing our best to make every guest happy like you are in our house. You are always welcomed to come back to your favourite hotel in Kiev!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Well Done

Posted Sep 8, 2016
I've stayed here several times. Service is consistently very good. Well located. No issues at all.
Comment from Hotel Management
Sep 9, 2016 by Alexey Metelskiy, Hotel Management
Dear Larry, We appreciate your kind review about the Premier Palace Hotel and always looking forward to welcoming you in our house.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

One of the best hotels in Kiev

Posted Aug 23, 2016
Great location! Beautiful and cozy boutique style Hotel friendly staff nice service. Rooms are clean with a great Spa and excellent Lounge.
Comment from Hotel Management
Aug 26, 2016 by Alexey Metelskiy, Hotel Management
Dear Always fare, We appreciate your kind feedback about being a Premier Palace Hotel guest. We are happy to know you have enjoyed everything in our house and looking forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from beirut

Best in kiev and very classy and secured

Posted Aug 21, 2016
I have been staying in this hotel many times over one of the finest
Comment from Hotel Management
Aug 21, 2016 by Alexey Metelskiy, Hotel Management
Dear Carlos, Thank you for your nice review. We are always pleased to welcome you back. Hope to become your home away from home in Kiev next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location. Fabulous Staff

Posted Aug 3, 2016
Staff at this hotel are amazing. Best I ever experienced. Hotel is beautiful and the rooms are nice; not great but nice.
Comment from Hotel Management
Aug 4, 2016 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, We appreciate your kind review about being our guest and are happy you have enjoyed everything. I will pass your regards to the Team to inspire them to serve every guest as a royal family member. We do hope to welcome you again in near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Super hotel!

Posted Jun 8, 2016
Pros: The facility of beautiful, but like all hotels, service matters and they are excellent - dependable, friendly, kind, efficient.
Location: Location is ideal - museums, nightclubs, restaurants, historic sites all within a reasonable walking distance.
I was in Kiev for 6 nights and picked the Premier Palace primarily for its location, but I was extremely pleased with my stay. One of the nicest hotels in which I've had the pleasure to stay, with a level of service you seldom receive in the US. It is much like a resort in the middle of the city, with a spa, four restaurants, a nightclub, a beautiful lounge, and quality shopping. I don't often become a "loyalist" to a hotel, but whenever I return to Kiev, I will stay here as the experience was one of pure joy. I teach hotel management on a university level, and so wish I could take all my classes through the experience I had at the Premier Palace - they would learn a great deal.
Comment from Hotel Management
Jun 9, 2016 by Alexey Metelskiy, Hotel Management
Dear Dan, We are happy you have enjoyed being our guest. It's a pleasure we've made your trip to Kiev smooth and memorable. Looking forward welcoming you again!