Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location. Unattentive service

Posted Jan 3, 2016
The hotel is very centrally located. Facilities are clean and luxurious. The only problem is the staff couldnt care less about customers. I asked for a cab to go back to airport. I waited half an hour in the lobby only to find the cab was waiting for 25 minutes in front of the hotel. Left hand doesnt have a clue a out right hand.
Comment from Hotel Management
Jan 12, 2016 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Sir/Madam, We appreciate sharing your opinion about being the Premier Palace Hotel guest. We are happy to know you have enjoyed the hotel and would like to apologize for the inconvenience caused by front desk clerks in city cab story. I have already discussed your review with front desk manager to pay this staff attention to the situation to care more about guests. I do hope your positive memories about the Premier Palace Hotel let you choose us again when you are in Kiev. Thank you in advance and looking forward to welcoming you again. Kind regards, Alexey Metelskiy Director Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in excellent location

Posted Dec 7, 2015
Everything was absolutely topnotch, except the situation with parking / pickups outside the hotel, but of course that's an issue almost everywhere in Kyiv.
Comment from Hotel Management
Dec 12, 2015 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Sir/Madam, We appreciate you have enjoyed your stay with us. We do everything best to provide excellent transportation service for our guest and some minor delays may be caused by heavy traffic during rush hour. We do hope this episode did not influence on entire positive experience and you will book the Premier Palace Hotel for your next trip to Kiev as well. Thank you in advance and looking forward to welcoming you soon. Kind regards, Alexey Metelskiy Director Sales & Markerting
4 out of 5
Recommended
for Everyone
by A verified traveler

Zentral gelegen

Posted Dec 7, 2015
Pros: Zentrale Lage, Kompetenter Service
Anreise am Donnerstag, schnelle und freundliche Behandlung an der Rezeption. Fernseher ging nicht, Problem wurde am nächsten Tag durch Zimmerupgrade behoben und Präsent bereitgestellt. Schnelle und freundliche Problemlösung. Guter Service und Ausstattung.
Comment from Hotel Management
Dec 11, 2015 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Sir/ Madam, Thank you for your review. We appreciate you have enjoyed our service and do hope you will choose us again when you are in Kiev. Thank you in advance and looking forward to welcoming you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia, USA

Very nice and very safe hotel

Posted Nov 20, 2015
Pros: atmosphere and restaurant
Cons: no comment
Location: Shops and café near by everything in walking distance
The service is 5 star and the restaurant food, atmosphere is amazing. In the early evening they had a live piano player. The food is excellent and security is great and location. One my best stays at a 5 star hotel.
Comment from Hotel Management
Dec 14, 2015 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Nick, Thank you for sharing your excellent experience with our hotel. We appreciate you have enjoyed our service and looking forward to welcoming you back. Kind regards, Alexey Metelskiy Director Sales & Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxushetberge im Stadtzentrum

Posted Nov 15, 2015
Exzellentes Frühstück, leider nur unzureichende Ybelüftung meines Zimmers, gute Lobbybar
Comment from Hotel Management
Dec 12, 2015 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Sir/Madam, We appreciate you have shared your experience being the Premier Palace Hotel guest. It's a shame you did not received entire 5-star service with us due to room climate control system. I would like to ensure we will check our ventilation system and do hope to provide you with exceptional service next time. Thank you in advance and looking forward to welcoming you soon again.
5 out of 5
Recommended
for Personal Event
by Esad from Salt Lake City, USA

Great hotel

Posted Nov 11, 2015 on Hotels
That was great stay on pretty high level. I appreciate hotel service, food, bar and fitness.
Comment from Hotel Management
Dec 11, 2015 by Kateryna Makarevych, Hotel Management
Dear Esad, Thank you for you choosing our hotel and sharing your positive experience. We are happy you have enjoyed being our guest and hope to welcome you next time when you are in Kiev. Kind regards, Alexey Metelskiy Director Sales & Marketing
5 out of 5
Recommended
for Couples
by Guy

Posted Nov 3, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Kateryna Makarevych, Hotel Management
Dear Guy, Thank you for choosing the Premier Palace Hotel as you home away from home in Kiev. We are happy you have enjoyed your stay with us and hope your next trip will be hosted by us as well. Kind regards, Alexey Metelskiy Director Sales & Marketing
5 out of 5
Recommended
for Business Travelers
by Woohyeong

Posted Oct 30, 2015 on Hotels
Comment from Hotel Management
Jan 2, 2016 by Kateryna Makarevych, Hotel Management
Dear Woohyeong, We appreciate you have enjoyed being our guest and looking forward to welcoming you again in future. Thank you in advance and have a nice day. Kind regards, Alexey Metelskiy Director Sales & Marketing
5 out of 5
Recommended
for Business Travelers
by Svetlana from Salt Lake City

Excellent hotel

Posted Sep 28, 2015 on Hotels
excellent service, wonderful staff, very comfortable room. Especially impressed by the pillow menu:)
Comment from Hotel Management
Dec 5, 2015 by Kateryna Makarevych, Hotel Management
Dear Svetlana, We appreciate you have shared your excellent experience about our hotel. We do everything best to make every guest visit tailor-made and unique to give personal memories and our cordiality. We are looking forward to welcoming you again when you are in Kiev! Warm regards, Your Premier Palace Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2015
Pros: everything
Cons: good as it is
Hotel is very nice and clean, staff is friendly and polite
Comment from Hotel Management
Oct 1, 2015 by Alexey Metelskiy, Sales Director, Hotel Management
Dear Sir/Madam, It's a pleasure to receive such a nice feedback about your stay with us. We work hard to make every guest happy and we have done it again!) Thank you! And looking forward to welcoming you back!