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Reviews of President Hotel

4 out of 5
President Hotel
12, Gospitalnaya str., Kyiv

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 238 reviews" "
Rating 8 - Good. 96 out of 238 reviews" "
Rating 6 - Okay. 28 out of 238 reviews" "
Rating 4 - Poor. 11 out of 238 reviews" "
Rating 2 - Terrible. 7 out of 238 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and helpful
Stayed 1 night in Apr 2022
Response from Yeva Fastovets, Acting Front Office Manager on Apr 27, 2022
Dear Robert, Thank you for choosing President Hotel for your stay in Kyiv and great feedback! Entire team is delighted to know, that your stay with us was comfortable. Looking forward to welcome you back. Kind Regards,

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Front Office Manager on Feb 21, 2022
Dear Brent Thank you for taking time to review our President Hotel. We are glad to hear that we could meet your expectation and made your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Didkivska Front Office Manager

10/10 Excellent

Yana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Spacious room, nice pool and sauna. Location is perfect to explore the area.
Stayed 2 nights in Dec 2021
Response from Front Office Manager on Feb 1, 2022
Dear Yana, Thank you for taking time to review our President Hotel. We are glad to hear that we could meet your expectation and made your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Didkivska Front Office Manager

8/10 Good

JEAN-MARC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Front Office Manager on Jan 31, 2022
Dear JEAN-MARC, Thank you for taking time to review our President Hotel. We are glad to hear that we could meet your expectation and made your stay satisfied. We look forward to welcoming you back soon! Kind regards, Olena Didkivska Front Office Manager

10/10 Excellent

Waqaas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to go sight seeing and do shopping as its 5-10 mins walk from city centre. Staff are great and helpful too with great swimming, sauna, gym facilities. Breakfast was great and lots of variety. One little caution to note you are best off calling your own taxi through the Uber or Bolt phone app as it will cost you less around the city.
Stayed 5 nights in Dec 2021
Response from Front Office Manager on Jan 31, 2022
Dear Waqaas, We appreciate your fantastic review about President Hotel! Thank you for your interest in our hotel and for rating us. That's great you were happy were at every corner getting excellent service and staff attitude! We would like every guest to feel like at home here! That's why every appreciation like yours gives us a confidence in our way and proud for our people! We are looking forward to welcoming you back when you are in Kyiv next time! With best regards, Olena Didkivska Front Office Manager

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay with amazing beds
Incredible stay, great value, beautiful central hotel
Stayed 2 nights in Dec 2021
Response from Front Office Manager on Jan 31, 2022
Dear Joshua, We appreciate your fantastic review about President Hotel! Thank you for your interest in our hotel and for rating us. That's great you were happy were at every corner getting excellent service and staff attitude! We would like every guest to feel like at home here! That's why every appreciation like yours gives us a confidence in our way and proud for our people! We are looking forward to welcoming you back when you are in Kyiv next time! With best regards, Olena Didkivska Front Office Manager

10/10 Excellent

Firat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, clean and modern rooms, great location, worth trying
Stayed 1 night in Nov 2021
Response from Irina Horobets on Nov 22, 2021
Dear Guest, Thank you for choosing the President Hotel for your stay in the capital. And also thank you for taking the time to leave a review and share your impressions of the services you received at the President hotel. We are pleased to hear that your stay was comfortable and enjoyable. We are looking forward to a new meeting. Best regards, Irina Horobets , Deputy Front Office Manager at President Hotel

10/10 Excellent

Muntathir

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

UZI EZRA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

6/10 Okay

Simon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facilities are good, because of an issue with expedia and president hotel we were unable to get the rooms we wanted. then we had to get a more expensive room, no discount or apology or something was offered whatsoever, which is strange
Stayed 2 nights in Oct 2021
Response from Irina Horobets on Nov 22, 2021
Dear Guest, Thank You for Your review. Your comment is very useful for us because it helps us to be better. We are always looking for new ways of improving our service. We hope to see you again at President Hotel and make a good impression. Also I would like to sincerely apologize for inconveniences with which you had to face. Please be informed that we are taking the appropriate measures to address this problem and prevent future occurrence. We will be glad to assist you during your next trip to Kiev. Best regards, Irina Horobets , Deputy Front Office Manager at President Hotel

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very comfortable, the location was central, and the service staff were there for every problem. The hotel price is quite reasonable and room service is always available.
Stayed 3 nights in Sep 2021
Response from Irina Horobets on Sep 27, 2021
Dear Guest, Thank you for taking time to review our President Hotel. We are pleased to hear that your stay was comfortable and enjoyable. We are looking forward to a new meeting! Kind regard, Irina Horobets , Deputy Front Office Manager at President Hotel

4/10 Poor

Anwar., North Andover

Stayed 1 night in Sep 2021

10/10 Excellent

Nikita-Mark

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service.
This hotel is a very nice stay. The staff is amazing. You may see in some places that this hotel is quite used. The gym is ancient. The rooms are okayish. It's in a great location. Still, you will not be able to sleep with open windows. The noise from the streets will hit you. The price for the value is excellent. Recommend to stay if you are on a bit budget but still want to enjoy big hotel services.
Stayed 5 nights in Jul 2021
Response from Irina Horobets on Sep 2, 2021
Dear Guest, Thank you for choosing the President Hotel for your stay and for taking the time to leave a feedback and share impressions and comments on the services you received from the hotel. We are pleased to hear that your stay was comfortable and enjoyable. We are looking forward to a new meeting. Best regards, Irina Horobets , Deputy Front Office Manager at President Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its ok
Stayed 14 nights in Jul 2021
Response from Irina Horobets on Aug 11, 2021
Dear guest, Thank you for choosing the President Hotel for your stay in the capital. And also thank you for taking the time to leave a review and share your impressions of the services you received at the President hotel. We are looking forward to a new meeting. Best regards, Irina Horobets , Duty Front Office Manager at President Hotel

4/10 Poor

Hamad

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Viktoriia Rozhdestvenska on Jul 28, 2021
Dear guest! Thank you for choosing Hotel President, as well as for taking the time to rate us. We would be very grateful if you would send us what you think needs improvement or change in the President Hotel so that the next time you want to rate us with 5 stars. We wish you a nice day and look forward to your response. Sincerely, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and perfect location. It is old fashioned but well arranged
Stayed 1 night in Jun 2021
Response from Viktoriia Rozhdestvenska on Jul 28, 2021
Dear guest, Thank you for choosing the President Hotel for your stay in the capital. We would also like to thank you for the time you took to share your impressions and comments on the services you received from the hotel. We are pleased to hear that your stay was comfortable and enjoyable. We are looking forward to a new meeting. Best regards, Victoria Rozhdestvenskaya, Quality Manager at President Hotel

2/10 Terrible

Baris

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Reception ever!
Ive booked 2 rooms in the same reservation and paid in full upfront. When i arrived ive cheled in but they didnt give me the second room as they didnt have free room!!! Didnt help at all and receptionist Maksim was not kind at all
Stayed 2 nights in Jun 2021
Response from Viktoriia Rozhdestvenska on Jun 25, 2021
Dear Baris, thank you for staying at President Hotel and also your feedback. We are going to check your payment and will talk to Maksim about hospitality! Thank you for your help. We were over booked at your arrival date and your second room was not ready at the time when you had arrived. Our appologizes to you. We will be happy to see you again and I will make sure that your next staing will be so nice and comfortable. Best regars, Viktoriia Rozhdestvenska, Quolity manager at President Hotel

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, good value for money. Nice stuff.
Stayed 2 nights in Jun 2021
Response from Viktoriia Rozhdestvenska on Jun 25, 2021
Dear Irina! Thank you so much for your feedback! We are so happy to get this high mark)) !Have a good weekend! Best regards, Viktoria Rozhdestvenskaya, Quality Manager of President Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, but rooms looked a lot bigger on the website photos. Site says there is shuttle service. But, only if you pay for the taxi. It’s better to use Uber, it very cost effective.
Stayed 2 nights in Jun 2021
Response from Viktoriia Rozhdestvenska on Jun 25, 2021
Dear guest! Thank you so much for your feedback! We are so happy to get this high mark)) Yes, we have a shuttle but it is for extra payment. We wish you a good weekend! Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Viktoriia Rozhdestvenska on Jun 25, 2021
Dear Osama! Thank you so much for your feedback! We are so happy to get this high mark)) !Have a good weekend! Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

10/10 Excellent

Chase

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Viktoriia Rozhdestvenska on May 31, 2021
Dear Chase! Thank you so much for your feedback! We are so happy to get this high mark)) !Have a good week! Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

6/10 Okay

carlos eduardo

The hotel is very old styled. It’s Soviet Union styled. The atmosphere is not very cozy. The rooms are ok. Clean but cold ambiance. The restaurant is expensive
Stayed 1 night in Feb 2021
Response from Viktoriia Rozhdestvenska on Feb 10, 2021
Dear Carlos, We are very grateful that you have chosen President Hotel and have found time to share your experience of staying with us. We are really regret that your stay in President Hotel did not meet your expectations. We highly appreciate your opinion, because thanks to you we can improve the quality of our services. Let me assure you that all necessary measures will be taken as soon as possible. Looking forward to welcome you again at President Hotel. Best regards, Viktoriia Rozhdestvenska, President Hotel Quality Manager

10/10 Excellent

Fabrizio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Viktoriia Rozhdestvenska on Jan 22, 2021
Dear Fabrizio! Thank you so much for your feedback! Happy new Year to you and your family!Have a good week! Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

8/10 Good

Fabrizio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Viktoriia Rozhdestvenska on Jan 20, 2021
Dear Fabrizio! Thank you so much for your feedback! Happy new Year to you and your family! We hope to see you as soon as possible! Have a good week. Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

8/10 Good

Fabrizio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Viktoriia Rozhdestvenska on Jan 20, 2021
Dear Fabrizio! Thank you so much for your feedback! Happy new Year to you and your family! We hope to see you as soon as possible! Have a good week. Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

6/10 Okay

Verified traveler

Stayed 3 nights in Nov 2020
Response from Viktoriia Rozhdestvenska on Dec 7, 2020
Dear guest! Thank you for choosing to stay with us! We will be so grateful to see you again! Have a good week!

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2020
Response from Viktoriia Rozhdestvenska on Dec 7, 2020
Dear Guest! Thank you for choosing to stay with us! We will be so grateful to see you again! Have a good week! Viktoriia Rozhdestvenska, Quality Manager at President Hotel

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VIP Treatment 5 Stars
The room had a spectacular view and was in good condition. The breakfast was excellent, and added a lot of value to the stay. The Gold exclusives were very nice, and we will be staying here again in the future. Slept through breakfast time one day, and they still allowed a meal. They made it clear that our business was valued.
Stayed 3 nights in Nov 2020
Response from Viktoriia Rozhdestvenska on Nov 18, 2020
Dear Brett! Thank you so much for your such nice and warm feedback! We are so happy to hear that you had a great time at President Hotel. Please be safe in this difficult time! We hope to see you as soon as possible! Have a good day. Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
President Hotel Stay
Had a fantastic stay at this hotel and I highly recommend it. Will stay again for sure.
Stayed 3 nights in Oct 2020
Response from Viktoriia Rozhdestvenska on Oct 13, 2020
Dear James! Thank you so much for your such nice and warm feedback! We are so happy to hear that you had a great time at President Hotel. Please be safe in this difficult time! We hope to see you as soon as possible! Have a good week. Best regards, Victoria Rozhdestvenskaya, Quality Manager of President Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I was only at the hotel for 1 night of a 16 night stay. The Ukrainian President told all foreigners to leave the county due to the coronavirus pandemic. The hotel seemed nice but I was unable to enjoy it due to stress. Thankfully, the concierge helped me book my flight back to the US. I wish I could have had time to relax. The hotel had a pool and sauna that I wanted to use. Would enjoy going back in the future when we beat this pandemic.
Stayed 16 nights in Mar 2020
Response from President Hotel Quality Manager on Apr 8, 2020
Dear guest, We are grateful for your choice of President Hotel and for your feedback. We really regret that at the moment the whole world is suffering from coronavirus pandemic. We really hope that soon this pandemic will be finished and you will have opportunity to visit us again and enjoy your stay. Looking forward to welcome you at President Hotel. Best regards, Marina Serbina President Hotel Quality Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from President Hotel Quality Manager on Feb 13, 2020
Dear David, We are grateful for your evaluation of President Hotel. Always happy to see you as our guest. Best regards, Marina Serbina President Hotel Quality Manager

10/10 Excellent

PAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service in checking .... speak good English
Stayed 1 night in Jan 2020
Response from President Hotel Quality Manager on Feb 3, 2020
Dear Paul, Thank you for the evaluation of President Hotel and for the feedback. It is really important for us to know your opinion about our hotel. Always happy to welcome you in our hotel. Best regards, Marina Serbina President Hotel Quality Manager

8/10 Good

Beyazit

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Nice, Clean, Good Location, very good but very expensive breakfast.
Stayed 4 nights in Dec 2019
Response from Reservation Department on Jan 9, 2020
Thank you for your feedback! We will be glad to see you again!

8/10 Good

RANA ABDUL

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Its a nice
Stayed 3 nights in Dec 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

10/10 Excellent

PAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from REservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Everything had changed since the last time that I stayed there.
Stayed 12 nights in Nov 2019
Response from President Hotel Quality Manager on Jan 10, 2020
Dear guest, We are very grateful that you have chosen President Hotel and have found time to share your experience of staying with us. We are really regret that your stay in President Hotel did not meet your expectations. We highly appreciate your opinion, because thanks to you we can improve the quality of our services. Looking forward to welcome you again at President Hotel. Best regards, Marina Serbina President Hotel Quality Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

6/10 Okay

Abdullah

Business traveler
Liked: Staff & service, property conditions & facilities
Polluted tap water
Everything was perfect , except the tap water in toilet was polluted and yellowish!! I really couldn’t use it for brushing my teeth or even bathing ! The idea of being bathing using polluted water that you aren’t sure what is it!!! I filled the bathtub with water for one day and check it later to see a black substance deposited in the surface of the bathtub !! I didn’t want to write about this issue
Stayed 4 nights in Nov 2019
Response from President Hotel Quality Manager on Jan 10, 2020
Dear Abdullah, We are very grateful that you have chosen President Hotel and have found time to share your experience of staying with us. We are really regret that your stay in President Hotel did not meet your expectations. We highly appreciate your opinion, because thanks to you we can improve the quality of our services. Let me assure you that all necessary measures will be taken as soon as possible. Looking forward to welcome you again at President Hotel. Best regards, Marina Serbina President Hotel Quality Manager

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A great hotel and very good service. The reception does a very good job on taking care of people. A short walk to the biggest shoping area in Kiev Mall. You can call uber, but you are there walking in 6 minutes anyway.
Stayed 2 nights in Nov 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

10/10 Excellent

RANA ABDUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
It was simply great. Perfect place to live for a holiday trip. Staff is very cooperative especially the room service is superb. Once asked was done in minutes .
Stayed 4 nights in Nov 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Clean, Excellent Service and attitude.
Clean, like new conditon. Good staff. ell run hotel.
Stayed 1 night in Nov 2019
Response from Reservation Department on Dec 18, 2019
Thanks for your feedback! Looking forward to see you again!

6/10 Okay

saied

Stayed 1 night in Nov 2019

8/10 Good

john

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from President Hotel Quality Manager on Oct 3, 2019
Dear guest, We are grateful for your evaluation of President Hotel. Always happy to see you as our guest. Best regards, Marina Serbina President Hotel Quality Manager

8/10 Good

Caroline Polly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from President Hotel Quality Manager on Oct 2, 2019
Dear Caroline, We are grateful for your evaluation of President Hotel. Always happy to see you as our guest. Best regards, Marina Serbina President Hotel Quality Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Breakfast at the bar very good!
Stayed 2 nights in Aug 2019
Response from President Hotel Quality Manager on Aug 30, 2019
Dear guest, We are very grateful for your feedback. It was our pleasure to welcome you at President Hotel. We are very happy to knoe that you enjoyed the stay with us. Looking forward to see you again in our hotel. Best regards, Marina Serbina President Hotel Quality Manager

6/10 Okay

saied

Liked: Property conditions & facilities
Disliked: Staff & service
Lovely KEIV.
It is a very nice hotel. We had a long travel arriving on sunday and were looking forward for a swim and suna. We were told the facilities are closed on sundays and that was not advertise.
Stayed 1 night in Aug 2019
Response from President Hotel Quality Manager on Aug 26, 2019
Dear guest, we are very grateful for your choice of President Hotel and for your feedback. We regret that during your stay you faced with such situation as closed swimming pool. Let me assure you that when you will visit us next time, you will have opportunity to enjoy this facility. Always happy to welcome you in President Hotel. Best regards, Marina Serbina President Hotel Quality Manager