Room type

Standard Room

Max Occupancy: 2 guests (up to 1 child)

Deluxe Room

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Superior Room

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Executive Suite

Max Occupancy: 4 guests (up to 3 children, 2 infants)

Get an overview of this hotelFamily-friendly hotel with free breakfast and restaurant


Set in the center of Kigali, this family-friendly hotel is 3 mi (4.8 km) from Kigali Genocide Memorial Centre, and within 12 mi (20 km) of Presidential Palace Museum and Stade Amahoro.

Hotel Features

This hotel features a restaurant, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 148 rooms provide free WiFi, 24-hour room service, and satellite TV. Guests will also find minibars, free weekday newspapers, and hair dryers.

Hotel Amenities

Hotel Amenities

Kigali Serena Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast. High-speed wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, limo/town car service, and meeting rooms. This luxury hotel also offers spa services, tour/ticket assistance, and multilingual staff. Onsite self parking is complimentary.

  • 24-hour business center 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Fitness facilities 
  • Free breakfast 
  • Free self parking 
  • Free WiFi 
  • Gift shops or newsstand 
  • Hair salon 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Meeting rooms 3 
  • Multilingual staff 
  • Number of buildings/towers - 4 
  • Number of floors - 5 
  • Outdoor pool 
  • Poolside bar 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Spa treatment room(s) 
  • Total number of rooms - 148 
  • Tours/ticket assistance 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Free toiletries 
  • Free weekday newspaper 
  • Cribs/infant beds available 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • In-room safe 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Shower/tub combination 

Where to Eat

A complimentary breakfast is offered.

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Sokoni Restaurant - Onsite restaurant.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Spa Services

  • Body treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: RWF 17,850 per person (roundtrip)
  • Airport shuttle fee per child: RWF 11,90 (one way), (up to 7 years old)
  • Cribs (infant beds) are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Only registered guests are allowed in the guestrooms.

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