Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Robert from Santa Clara

Nice but very expensive

Posted Jan 21, 2015 on Hotels
Overall it was a very nice and comfortable hotel but very expensive, so in terms of value would give it only 3 stars. The staff is very professional, friendly and helpful. The food is pretty good.
5 out of 5
Recommended
for Business Travelers
by Henrique Aguilera

This traveler left a rating score only Posted Dec 2, 2013 on Hotels
5 out of 5
Recommended
for Everyone
by Jo from Alaska

Posted Nov 21, 2013
Location: You must see the genicide memorial in Kigali if you come here.
Stayed at the Kigali Serena on our way to see the mountain gorillas. A beautiful hotel and great staff.
4 out of 5
Recommended
for Business Travelers
by World Traveler from Indiana USA

Great Service, But updates Needed

Posted Oct 15, 2013 on Hotels
Serena is a very nice hotel but it clear that age is showing and some updates are needed in some of the rooms, the gym, the restaurant etc. But overall it's a great place to stay with excellent service and friendly staff, but on my opinion a bit over priced.
5 out of 5
Recommended
for Business Travelers
by Salil from Midha

Mission to Africa

Posted Oct 8, 2013 on Hotels
Excellent hotel and facility. Very cordial staff. Good restaurants and pool area.
5 out of 5
Recommended
for Business Travelers
by CORINNE from LIBAN ET CONGO BZV

CLIMATISATION A RENOVER AINSI QUE LES TELEVISIONS

Posted Oct 3, 2013 on Hotels
TRES JOLIE HOTEL MAIS POURRAIT MIEUX FAIRE POUR UN 5 ETOILES COMME PAR EXEMPLE METTRE UNE CORBEILLE DE FRUITS. CHANGER LES CLIMATISEURS DES CHAMBRES PAR DES SPLITS PLUS RECENT ET FAISANT MOINS DE BRUIT ET LES TELEVISIONS PAR DES ECRANS PLAT ET INSONORISER UN PEU PLUS LES CHAMBRES CAR ON ENTTEND TOUT CE QUI SE PASSE DEHORS ET QUAND IL YA DE LA MUSIQUE CEST ENCORE PIRE. En dehors de sa les chambres sont propres, la salle de bain aussi mini bar impeccable, et l'hôtel est bien situé . Très bel Hôtel
5 out of 5
Recommended
for Business Travelers
by Duncan from London

First Rate Hotel

Posted Sep 29, 2013 on Hotels
Great service from start to finish.
5 out of 5
Recommended
for Business Travelers
by JT from USA

Great Stay

Posted Aug 15, 2013 on Hotels
I have stayed in a number if Serena Hotel chains across major cities in East Africa and Kigali Serens is one of the best. Fully equipped gym, variety of food options customized to order, very patient staff who go overboard to please staff especially given the French/English language barrier, spacious rooms with lots of amenities, etc. It was a very pleasant stay. However, with global hotel chains such as Hilton, Sheraton, etc. moving into the market. Serena will have to up its game to remain on par.
4 out of 5
Recommended
by A verified traveler

Posted Aug 14, 2013 on Hotels
Had a great time - the staff were polite, friendly and extremely helpful. The room was very comfortable (although they need to replace the airconditioners as the current ones are very loud). Was a perfect treat!
3 out of 5
Recommended
for Business Travelers
by あや from 千葉

支払済みの朝食代を請求されました

Posted Aug 13, 2013 on Hotels
朝食付きプランを予約して事前にクレジットカードで支払っていたにも関わらず、チェックアウト時に朝食代を請求されました。 支払済みであることを説明しましたが「朝食はプランに含まれていない」「Hotels.comからは朝食代は支払われていない」と言われてしまいました。ホテル側の勘違いなのか、 Hotels.comのミスなのか分かりませんが、不愉快な思いをしました。