Ratings based on 44 Verified Reviews

3.6 out of 5
65% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

relax in Kigali

Posted Jan 17, 2018 on Hotels
Trip was amazing to Kigali The Manor Hotel was a bonus the staff was so polite and kind at all times Staying at the manor hotel was wonderful very good food and service
Comment from Hotel Management
Jan 18, 2018 by barbra, Hotel Management
thank you very much Abdul, your response wel appreciated
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Pleasant hotel with friendly staff and good facilities. Has a variety of pretty nice restaurants and a pleasant garden. The double bed in the suite was the biggest I have ever seen. Carpet in the hallways could need a revamp here and there, but over all this place is in pretty good shape.
Comment from Hotel Management
Dec 2, 2017 by BARBIE, Hotel Management
THANK YOU VERY MUCH FOR YOUR REVIEW
5 out of 5
Recommended
for Everyone
by A verified traveler from MDR

Very nice

Posted Dec 14, 2016
Not in Kigali Center but very convenient .Food is excellent by Rwandan standards
3 out of 5
by A verified traveler

badget hotel with Indian restaurant

Posted Sep 22, 2016 on Hotels
badly needs maintenance, shower was very poor
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near airport

Posted Apr 4, 2016
Pros: View of the city from the pool area.
Location: Serena spa was fantastic. Genocide memorial, Inema art museum, Sole Luna was a great place to eat!
Service was great and the facility was clean. This was a nice place to stay for the price.
1 out of 5
by A verified traveler

sewage problem

Posted Feb 1, 2016 on Hotels
There was a sewage problem and the whole hotel stank,when we said we wanted to more out the hotel refuse to give us a refund, they upgraded us to a better room, but the whole hotel stank.
2 out of 5
by Diana

This traveler left a rating score only Posted Dec 30, 2015 on Hotels
3 out of 5
by A verified traveler from Tennessee

Very friendly and helpful staff

Posted Dec 22, 2015
Pros: The staff.
Cons: The elevator (lift) never worked during my two week stay.
Location: The hotel is located in in a nice residential neighborhood with no shopping, entertainment, or restaurants nearby.
Staff were great. Hotel needs repair and maintenance, badly. Electrical service is iffy as is hot water and AC.
3 out of 5
by Irene

This traveler left a rating score only Posted Dec 16, 2015 on Hotels