Ratings based on 6 Verified Reviews

3.2 out of 5
67% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Fully booked!

Posted May 17, 2016
When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.
2 out of 5
by A verified traveler

Service issues

Posted Jan 24, 2012
Pros: Clean
Cons: Service
Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered
4 out of 5
by A verified traveler from Seattle, WA

Can't go wrong with the Umubano

Posted Oct 11, 2011
Though the hotel is a bit dated, what it lacks in modern amenities it makes up in service and surroundings. The location is great, a short drive from the airport and nearby the government and commercial centers of Kigali. The grounds are garden-like and expansive. Set atop a hill with territorial views of surrounding Kigali, the grounds include a large pool and tennis courts. Breakfast is served buffet style on the patio where Crested Cranes mingle with you. The hotel serves a variety of travelers from NGO Ex-pats and Aid workers, Gorilla tourists and business people. One feature of the hotel is a set of four modern elevators. My experience with the service was great with a free airport shuttle and help tracking down an electrical adapter.
4 out of 5
for Business Travelers
by A verified traveler from Washington, DC

It was a nice place to stay. A bit overpriced for what you get, but all hotels in Kigali are similar

Posted Mar 15, 2011
See above.
4 out of 5
for Everyone
by Ornella from 25058 Sulzano BS, Italia

"Comodo hotel per brevi soggiorni"

Posted Aug 2, 2013
Pros: la cortesia del personale
Cons: la mancanza di aria condizionata in camera
L'hotel necessita di un impianto di condizionamento d'aria.
3 out of 5
by A verified traveler

Gut für kurzen Aufenthalt.

Posted Sep 3, 2011
Gutes Hotel bei einem kürzeren Aufenthalt in Guter Lage. Es bedarf teilweise einer Renovierung. Insbesondere der Anblick von außen erinnert an die Aluminium-Fensterrahmen der DDR.