Ratings based on 90 Verified Reviews

3.6 out of 5
62% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ms

Close to stores and restaurants

Posted Oct 8, 2017
The breakfast wasn't what we expected waffle and cereal, other than that everything else was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Bring Your Own Iron

Posted Sep 19, 2017
Pros: The room was nice and clean and offered a mini fridge and microwave, the pool area was nice, they had laundry facilities, and a nice workout area.
Cons: The service needs to be improved. Employees should be able to put printer paper and toner in the printer and should follow up when a guest has issues.
Location: The location was very conveniently located. It was near Interstate 20, Walmart, and area fast food restaurants.
The staff member who checked me in must have been the best of their staff. After that, no one else was helpful or tried to do anything in a timely manner. Our iron was broken so my son took it to the front desk because our room phone wasn't working to allow us to call the front desk. He also asked them for another set of towels because there were only 2 sets in the room but there were 2 adults and 2 children. First of all, no one acknowledged him when he approached the desk. Second, they said we'll send someone right down to your room but after 30 minutes, no one had showed up with an iron or any towels. Third, when he went back to the front desk to inquire again about the 2 items, they were still trying to put the broken iron back together and then she told him that they had no replacement irons so she would have to call the manager. So he then told her to forget the iron though he thought they should have been able to get another iron from an empty room for the time being and then deal with the iron issue with their manager. She still said someone would be down there with towels but he told her to just give him some towels and he would wait because we were about to be late for a funeral.
2 out of 5
by A verified traveler from b

No parking. No hot water.

Posted Jul 18, 2017
There were no parking spots available by the time we got to our hotel Saturday night...we were told to park in a fire lane, so nervous we would get towed! To top that off We took cold showers that night also.
1 out of 5
by A verified traveler from griffin warren

I do not recommend this hotel

Posted Jul 17, 2017
The staff was rude! Hotel was not clean. Fans in the hallways floor. Beds are not comfortable. We were told the had breakfast, they DID NOT have breakfast. Our family had 20 rooms booked and were treated bad! We will NEVER use this hotel again
2 out of 5
by A verified traveler

Not so great!

Posted Jul 9, 2017 on Hotels
The room stunk, ac did not get room cool, I cleaned ac filter which was very dirty (had big chunks of filth fall off) there was hair in my bed when I pulled covers back, and lady when I left was not friendly.
4 out of 5
by A verified traveler

family reunion

Posted Jul 4, 2017 on Hotels
At check in the attend was very nice, we was in the Kilgore TX for a family reunion and the next day one of our family members were having some problems with check out and the person at the front desk was very helpful in solving their problem.
Comment from Hotel Management
Jul 8, 2017
Thank you so much for your feedback. It's our duty to serve our customer. We are looking forward to serve you next time.
3 out of 5
by A verified traveler

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017
Thank you so much for your response.
3 out of 5
by Diana

Posted May 30, 2017 on Hotels
It was an ok hotel. Would I recommend it.. no. Will I ever stay there again.. no. The place was a non smoking area yet it reeked of cigarettes. The sheets were kinda torn and the sink was clogged. When I called for the wifi the lady didn't even know what the name for it was, and said just to try the one with "AB something".
Comment from Hotel Management
Jun 3, 2017
Thanks for staying with us.Sorry about the issues that you have to deal with during your stay. We will work on the issue stated by you. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Odessa Tx

Good place to stay

Posted May 3, 2017
Good staff. Clean room. Good bed. Good internet service. Good location
Comment from Hotel Management
May 29, 2017 by DENNIS , Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Christie

bad lighting

Posted Apr 21, 2017 on Hotels
other than the bathroom lighting being way too dark, my stay was nice.
Comment from Hotel Management
May 29, 2017
We will work on issues that stated in comment. Thanks for staying with us. We appreciate your feedback!