Ratings based on 38 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
by A verified traveler from Dallas, TX
Awesome stack of murder-stained mattresses!!!Posted Sep 9, 2015
Pros: Not really too much to like....
Location: It's KILLEEN- You can drink a lot I guess???
Was visiting a friend, so paid for a hotel last-minute. Was disappointed this time. Was a Super 8 that Econolodge took over...so that was like, a bait-and-switch. Hotel desk "receptionist" didn't even have me in their system. Put me in a downstairs room (as requested), next to this huge stacked pile of stained old mattresses. Only got one thin, scratchy towel and a bar of soap. One of the blankets had a least a couple holes (burned by cigarettes)...thought it was a non-smoking room???? Only kept the lamps on. Room lights are like, prison or school fluorescent lights. Ugh. Next morning at check out, everyone and their mom (staff and managers) were behind the desk, tried to check out and that's when I found out I wasn't even in there system, yet somehow was able to pay???? They made me stand there while they figured out their system blunder. I wasn't too keen on just standing there while they stared at a screen- had a crappy sleep. They all laughed at me too when I dribbled water from my water bottle on my shirt, again I explained I was tired...they didn't seem to concerned. In fact, they treated me as if I was on at work on their staff. Pfft,
by A verified traveler
A terrible place to stay.Posted Jul 20, 2015
Pros: nothing - will never stay at a super 8
Cons: fire manager, staff and replace with a staff that really cares about the people who stay at super 8.
Location: Killeen, TX
Beds were not made, no sheets in room. we notified the clerk. 3 hrs later we returned. the beds were still not made - the clerk offered to give us sheets to make our own beds. Manager refused to come in and help us, refused to return our money. We had to wait 2 days to get our payment.
by A verified traveler
Don't book this.. Hotel out of business!Posted Jun 9, 2015
There's new owners but it's no longer Super 8 and they won't get your reservation. I called Expedia to explain this but the woman I spoke to kept telling me to call the hotel to confirm my credit card wouldn't be charged. I kept telling her that the people there now couldn't help because they're not Super 8. To be fair I don't think English was her first language and she was polite and trying her best to be helpful.
by A verified traveler
DO NOT stay here.Posted Jun 8, 2015
Booked two rooms online. Firstly, the motel does NOT resemble the picture, is unmarked by a logo and only located by address. Staff were uninterested in helping at any point of the stay. Room #1 was lacking towels and tissues. Found stained sheets later during the stay. Room #2 was a nightmare as the previous occupant was still there! Key worked/opened the room-so safety is also not a priority for this establishment. Other motel occupants loaded a uhaul trailer until 11pm; yes-loaded. Huge disturbance at 3am that lasted well over an hour, with the staff able to disperse the crowd around 4:30am. The free cereal bar for breakfast was quite the amminity for some guests; they were partaking promptly at 6am and loudly sharing life stories outside of the first floor rooms.
by A verified traveler from Houston
OkPosted Jan 4, 2015
Ok not what I expected old ,not maintaned as it should be.First clerk was very good but not impressed with the second one.
for Personal Eventby i
Posted Aug 20, 2012 on Hotels
I would say that it was ok. The hotel was clean and the air was cold so I was comfortable. I think that the pillows were a little uncomfortable but I managed. Overall I was satisfied within stay
for Personal Eventby A verified traveler
Posted Jul 17, 2012 on Hotels
for Familiesby Rebecca
Posted Jul 3, 2012 on Hotels
stay awayPosted Jun 4, 2012 on Hotels
management was unwilling to have the personnel cleaning the rooms actually clean the rooms. several excuses were made as to the quality of labor. Manager refused to check the cleanliness of rooms beyond his clipboard - if the clipboard stated that the room had been cleaned, it had been cleaned. During 5 days of staying there, the rooms were never cleaned, trash was not emptied, and I had to secure my own towels and linen from the manager daily. Manager was very friendly; just unwilling to check the employees work.
for Overnight Stay Before Destinationby Mark
Posted May 5, 2012 on Hotels
Old, tired motel. Needs remodel.