Ratings based on 94 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from A
Above averge hotel with one major flaw.Posted Sep 5, 2015
You won't go wrong staying there. The room sizes, arrangement, and even cleanliness are above average. They offer amenities which equal or even exceed some of the more expensive hotels in many areas. Their forte, however, is the "sleep number" beds they provide. The first night I slept on one I felt as if I'd died and gone to Heaven. At first touch they feel as hard as a slab but once you lie down the bed surface seems to flow against the contours of your body gently supporting where your aches and pains might normally be the next morning. Awesome beds....but now the flaw: I didn't get the memo where the Hilton Garden Inn had STOPPED PROVIDING those beds in any size less than king. The clientele requiring multiple beds in a room are now simply out of luck. Couples with children, multiple individuals traveling on a budget, and many other guest scenarios where a king bed isn't practical or multiple king rooms aren't affordable can now stay anywhere I suppose. Those beds and the comfort they provided are what elavated the Hilton Garden Inn above their competition. I used to drive out of my way to stay there. Unless it's just my wife and I traveling there's no need to now. Sorry Mr. Hilton but I hope you read this.
for Business Travelersby A verified traveler from Crosby TX
Needs a good floor cleaning and new pillows.Posted Jul 22, 2015
Pros: The staff were every friendly and helpful.
Cons: Cleaning and pillows.
Location: Great location.
The staff was great and very friendly. We had to go out and buy us pillows. We had 5 pillows on each bed and those five did not equal 1 normal pillow. My granddaughter went around the room bare footed and her feet were black before we noticed. The location was great, in walking distance to several restaurants.
for Familiesby Andrew from Carolina, Puerto Rico
Recomendado para pesonas con niñosPosted Jul 7, 2015 on Hotels
El personal del Hotel muy atento, servicial. El Hotel bien limpio, el lugar accesible. Los niños la pasaron bien y se divirtieron mucho. . . lo recomiendo para familias muy seguro. . . nos encanto.
for Business Travelersby James from San Antonio
Posted Jun 18, 2015 on Hotels
Good room, good breakfast, pleasant staff.
for Personal Eventby A verified traveler
Posted May 13, 2015 on Hotels
for Familiesby A verified traveler from Kennesaw GA
Close to Ft Hood - also near lots of other stuffPosted Apr 18, 2015
Pros: clean, neat, friendly ---just what we were looking for
Cons: No vending machines in the hall ways
Location: stores of all types as well as eateries - we were going to Ft Hood and it was very close to that as well
Very nice place / room / people - very enjoyable stay
for Familiesby stacie from Kempner
I've had betterPosted Mar 12, 2015 on Hotels
Other then being over charged by almost $200 the stay wasn't so bad..I wousl recommend if you are going to say at this hotel that U check ur bank statement frequently to make sure ur not getting charged an arm and a leg extra.
for Everyoneby A verified traveler from illinois
Posted Feb 18, 2015
Very nice hotel clean and friendly staff. Will definitely go back. Close to great food places and mall right across the street. Rooms are spacious.
for Familiesby Kayla from Morro Bay
The "broken" motelPosted Feb 17, 2015 on Hotels
Most of the employees were very nice. The bed we slept on was broken and they came by and said it was fixed, but it wasn't. Both my husband and my self had back aches. I paided they extra $50 a night to stay at the hilton garden in for the pool and spa, which was also broken and ice cold. The room floor had tons of hair all over it. When my husband got sick in the middle of the night I went to the desk to ask for peto. She gave me two pills and then charged me $1 which I'm pretty sure she kept. I just think that if the crummy room is $150 they can at least give us a free peto.
for Familiesby Jeffrey from Killeen
good stayPosted Dec 30, 2014 on Hotels
Folks stayed here during xmas and were pleased with it