Ratings based on 223 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Texas

Needs improvement

Posted Nov 30, 2017
Pros: The lobby area appeared new. The rooms were OK except for the service.
Cons: Room and restaurant service.
Location: Surrounded by ten other hotels. Close to the installation. Plenty of nearby restaurants. Close to HEB, CVS and Walgreen.
Room - other than making the bed, did not empty the trash, took the used towels (and coffee) and did not replace them. Lighting in the room is terrible; bathroom lights are like night lights. Restaurant - under-trained or new staff; poor service. Got1-slice of bread for $2.95. When asked was informed that is all I was going to get for $2.95. Had to walk to the server and ask for coffee. Very bad service. Lobby - scattered furniture. No seating for a party of seven to sit together. No coffee in the morning or water provided.
Comment from Hotel Management
Dec 2, 2017 by Chandni Patel , Hotel Management
We are really sorry for all of the issues happen on your stay. We do appreciate your time for giving us feedback and letting us know about your recent stay experience. We will be informing to restaurant manager about this information for betttet serve in future . Once again we are really sorry, Thank You Chandni Patel Front Office Manager.
2 out of 5
by A verified traveler from Houston, Texas

Hotel

Posted Nov 30, 2017
We were disappointed with the checkin process. Bad customer service.
Comment from Hotel Management
Dec 2, 2017 by Chandni Patel , Hotel Management
We are so sorry for the delay happen on your check in process. I am sorry to hear that you didn’t able to receive great service from our staff. We will be paying more attention on things you informed us. Please give us one more chance to serve you better in future . Thank You Chandni Patel Front Offfice Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth,Texas

Posted Nov 13, 2017
Got there early but they were able to get my room as soon as they could. Very clean rooms. Very comfortable beds.
Comment from Hotel Management
Nov 22, 2017 by Chandni Patel, Hotel Management
Thank You So much for the great feedback!
3 out of 5
Recommended
for Families
by A verified traveler from Chicago

Hotel was ok

Posted Nov 2, 2017
Pros: The lobby was nice.
Cons: The furniture and fixtures need to be maintained and cleaned.
Location: Surrounded by plenty of restaurants and convenient to highway
The hotel was in a convenient location for us. It is tired and needs some updating. The ottoman, bed spread and lamp shades all had stains on them. The lobby is nice.
Comment from Hotel Management
Nov 22, 2017 by Chandni Patel, Hotel Management
Thank you so much for letting us know about your stay experience. sorry for all inconvenience happen on your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Well managed property

Posted Oct 1, 2017
Clean, orderly. In great condition. Instead of cheap coffee in the room, Keurig - nice touch.
Comment from Hotel Management
Nov 22, 2017 by Patel, Hotel Management
Thank You for the great feedback. We appreciate your time.
2 out of 5
by A verified traveler

Outside is deceiving

Posted Sep 7, 2017 on Orbitz
My room reservations were not honored and I was forced to call another hotel. The room was dirty....there was trash that had not been emptied, hair on the floor and sinks, and dead crickets in the closets and bathroom. The lamps did not work and the curtains would not move one way or the other too much.
5 out of 5
Recommended
for Everyone
by A verified traveler from Killeen. Tx

Holiday Inn

Posted Aug 22, 2017
Very clean nice hotel. I love the restaurant and bar inside the hotel. Breakfast could have been complimentary but a very nice hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice

Posted Aug 22, 2017 on CheapTickets
Pros: Friendly staff
Cons: Clean the pool earlier
Location: waterpark
Staff was very friendly. Room was great. Pool wasn't finished cleaning until almost checkout
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2017
Excelente hotel and very nice employers Near to many places today and Shooping.