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Reviews of Ranch House Inn and Suites

2 out of 5
Ranch House Inn and Suites
1902 S. 1st St, Temple, TX

Reviews

6.6
Rating 10 - Excellent. 37 out of 140 reviews" "
Rating 8 - Good. 34 out of 140 reviews" "
Rating 6 - Okay. 31 out of 140 reviews" "
Rating 4 - Poor. 15 out of 140 reviews" "
Rating 2 - Terrible. 23 out of 140 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 stars
I arriived late but they kept my reservation
Stayed 1 night in Aug 2022

6/10 Okay

BRUCE

Traveled with group, Business traveler
Liked: Staff & service
convenient kind of run down and old
Stayed 1 night in Jul 2022
Response from Manager on Aug 6, 2022
Thank You for your feedback.

2/10 Terrible

Jd

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I found cool was the fact there was a stove. The room was dirty the bathroom had a smell. I asked for clean lining three times never received it. Tv keep freezing really wasn’t work $80 a night
Stayed 1 night in Apr 2022
Response from Manager on May 10, 2022
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

6/10 Okay

Brandie

Business traveler, Traveled with pets
Disliked: Property conditions & facilities
Mold/mildew on ceiling in bathroom. Light fixture missing in bathroom
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Kenton

Disliked: Cleanliness, staff & service, property conditions & facilities
Water leaking from the ceiling onto the bed
Stayed 1 night in Oct 2021
Response from Manager on Nov 10, 2021
Thank you for leaving us a review. We apologize for the fact that the hotel has not met your expectation and we look forward to serving you better in future..

8/10 Good

john

Stayed 2 nights in Oct 2021
Response from Manager on Oct 20, 2021
Thank you so much for the review. Hope you enjoyed staying with us.

2/10 Terrible

Jim Toun, Houston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I understand for the price I shouldn’t expect much, but in all my years of traveling I’ve never had to buy roach spray until now
Stayed 2 nights in Oct 2021
Response from Manager on Oct 12, 2021
We are so sorry that we were not up to your expectation but we don't provide that things. We apologize for the inconvenience.

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Key cards were not programmed right so we got locked out of the room and no one would answer the front desk. Night time front desk staff left at 9 and never came back the excuse given was that she is also housekeeping so she was tired.
Stayed 3 nights in May 2021
Response from Manager on Oct 12, 2021
We are so sorry that we were not up to your expectation but we don't provide that things. We apologize for the inconvenience.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty dirty
Stayed 1 night in May 2021
Response from manager on Oct 12, 2021
We are so sorry that we were not up to your expectation but we don't provide that things. We apologize for the inconvenience..

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Manager on May 22, 2021
We are so sorry that we were not up to your expectation but we don't provide that things. We apologize for the inconvenience..

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There was dried urine on the toilet no extra toilet paper no napkins no cups no Kleenex no paper towels no clock other guests were rowdy and partying and loud and Obnoxious the police came my first night. Door could not open all the way it got stuck in the floor. Floor of the bathtub was very slimy. There was a huge gap around the whole front door anybody talking outside sounded like they were in the room. The lamp between the beds which was my only lamp did not work I checked to see it was plugged in and it was not and there wasn’t even an outlet between the bed to even plug it in it was just there for show.
Stayed 4 nights in Mar 2021
Response from Manager on Apr 3, 2021
Thank you for leaving us a review. We apologize for the fact that the hotel has not met your expectation and we look forward to serving you better in future..

10/10 Excellent

Janie

Liked: Staff & service, property conditions & facilities, room comfort
My check in was pleasant. I really enjoyed the kitchen amenities and slept well. The only issue I had was that there was hair shavings around and in the sink. As though the area hadn't been cleaned.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Sheets old and dingy, carpet old and dirty. Bathroom roomy and clean. Staff helpful.
Stayed 2 nights in Feb 2021
Response from Manager on Mar 29, 2021
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2021
Response from Manager on Mar 29, 2021
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021
Response from Manager on Mar 29, 2021
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Cindy, Beaumont, Tx

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing that I liked was the pet friendly and location. The rooms were terrible, skimpy on towels. We were worried about getting bed bugs.
Stayed 1 night in Aug 2020
Response from manager on May 22, 2021
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank Yo

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rushed out by maid service beds dirty and room smelled
Stayed 1 night in Jun 2020
Response from Manager on Jun 8, 2020
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very good to me the whole time i was there if something was wrong they jump on it and fix it
Stayed 1 night in Apr 2020
Response from Manager on Jun 4, 2020
Thank you so much

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay close to the VA
The room I had was clean, bed was comfortable and it was easy access to the VA Hospital. I wish the kitchenette would of had a dish or two and silverware though.
Stayed 1 night in Apr 2020
Response from Manager on Jun 4, 2020
Thank You so much

4/10 Poor

Paul

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Family Visit to Temple 02/16/2020
This stay was unlike our other ones which were good. I needed to work from the hotel room. The wireless was awful and I had to use my phone, the office chair was broken and I asked for new one. Was told it would be done twice. I had to go to goodwill and buy one. The towel rack was not mounted and came down and their was no maid service on this stay.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 17, 2020
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manager on Feb 17, 2020
Thank you so much.. Hope you stay with us again

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FILTHY & NOT.at.all an old hotel w/rustic charm...
Older place w/much potential to be a rustic charm, BUT, room FILTHY @ check in. Dried urine & pubic hair on toilet, no TP & trash from previous guest still in trash cans. No towels/toiletries. Had to call for towels & TP, wife had packed toiletries so that didn’t matter so much. Towels never arrived, had to go to the office to get them. Not one utensil/pot/pan for stove, which still had old food crusted to it. Room NOT cleaned each day. After returning from work, our prior night’s dinner trash was still in the trash as well as the previous guest’s trash. Beds were unmade & towels still on the bathroom floor. Originally booked 5 nights, however after wife tried to {initially politely} call the 3’rd night & discuss w management the condition of the room & quality of the stay, as she was the one who booked it, we decided it best to end our stay early and go elsewhere. Manager was BY FAR the rudest person her or I have ever spoken w. Completely & unnecessarily hostile & defensive & on several instances actually implied my wife & I were being untruthful about not only a booking misunderstanding, {accidentally reserved the room for 2 adults instead of 3 on the app, completely & admittedly OUR mistake} but also the unfortunate condition of the room & hospitality experience. Unwilling to attempt to make it right for the remaining duration of the stay, even after Hotels.com reached out, resulting in a reluctant refund of 1 night, better than nothing & still worth an early check out.
Stayed 5 nights in Jan 2020
Response from Manager on Jan 20, 2020
Thank you for leaving us a review. We apologize for the fact that the hotel has not met your expectation and we look forward to serving you better in future..

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The place was old and run down. Room was filthy with dirty towel still in the tub
Stayed 1 night in Dec 2019
Response from Manager on Jan 20, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many issues unfortunately. To begin rooms are extremely old and rundown. Walls and paper thin. Windows are thin and cracked. Found roaches in my room shortly after check-in. Other guests were outside on the stairs grilling on a personal charcoal grill and fighting with each other. Stains all over walls and ceilings. Sheets were stained. Black specs of mold or something on the pillow cases. Due to the numerous issues attempted to get even a partial refund but was denied. Ended up letting them keep the money and staying elsewhere to save myself the filth and anxiety of a sleepless night.
Stayed 2 nights in Dec 2019
Response from Manager on Dec 22, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Liked: Cleanliness
location and access to the va hospital and access to major roads and restaurants in the area
Stayed 1 night in Nov 2019
Response from Manager on Nov 18, 2019
Thank you so much

6/10 Okay

Steven L.

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not as nice as the picture
Stayed 1 night in Nov 2019
Response from Manager on Nov 18, 2019
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

6/10 Okay

H, Bell County, Texas

Liked: Staff & service
Disliked: Property conditions & facilities
Was right across the street from VA Hospital! Was designed like a studio apartment for over stayers that needed the VA. Asked for non smoking! Received non smoking, but it reeked of a smoking room! Rooms all around were smoking so it was the stench of smoking was coming through bad!!! Woke up sick, couldn’t breathe, puffy eyes and face, due to sleeping in the room! That reeked of smoking Staff would not bother to refund me or anything to to to make up for it! Won’t be back!!!!
Stayed 1 night in Oct 2019
Response from Manager on Oct 22, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Manager on Oct 17, 2019
Thank you so much..

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean bed and sheets clean. Great customer service.
Stayed 1 night in Oct 2019
Response from Manager on Oct 17, 2019
Thank you so much.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty microwave and no coffee maker. Wash cloths stained. Check in clerk very unfriendly. Pool area needed work. Bathroom very small.Open space at bottom of entry door.
Stayed 1 night in Sep 2019
Response from Manager on Sep 22, 2019
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and comfortable!! The service and customer service was wonderful!!
Stayed 6 nights in Aug 2019
Response from Manager on Aug 12, 2019
Good afternoon, Thank you for staying with us. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and was very clean. Would stay there again anytime there’s a room available.
Stayed 2 nights in Mar 2019
Response from Manager on Jul 19, 2019
Thank you so much hope you stay with us again.

4/10 Poor

Jeanie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I hope this is taken as “constructive criticism “
When someone calls for an overnite stay or two or three nites you should tell them they need to bring all glasses or other needed kitchen items. Bring Kleenex and paper towels.
Stayed 2 nights in Jul 2019
Response from Manager on Jul 19, 2019
We are so sorry that we were not up to your expectation but we don't provide that things. We apologize for the inconvenience..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Manager on Jul 6, 2019
Thank you so much

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Manager on Jul 3, 2019
Thank you so much for the feedback..Hope you stay with us again

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
The staff was nice the room was hot it never cooled down there was no remote no phone other than that it was fine
Stayed 1 night in Jun 2019
Response from Manager on Jun 4, 2019
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Manager on May 28, 2019
Thank you for rating us

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
The room was horrible. Dirty with stains on all the linen and chairs in room had dried dirt on them. The smell was so bad we could not stay. Of course there was a no refund policy and we were gouged because it was late on the Memorial Day weekend Will be a long time before we use Expedia again
Stayed 1 night in May 2019
Response from Manager on May 30, 2019
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Manager on May 21, 2019
Thank you so much.. Hope you stay with us again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
First of all I came in late and had to speak through a tiny bullet proof glass. When we get into the room it’s filthy. Dead bugs all over. The stove was dirty and stained. The bathroom walls were sticky. All of the mattresses had stains on them and the boxsprings all looks gross. We booked for three nights and upon seeing the room asked to leave immediately. The person up front said I already paid and couldn’t get my money back. Called Hotels.com and they helped me get my money back and leave in the morning. If you aren’t strapped for cash or down on your luck avoid this place. Everyone that I saw there did not look like the best people and I thought my car was going to get broken into the entire time there.
Stayed 4 nights in Apr 2019
Response from Manager on May 21, 2019
We are extremely sorry for your inconvenience.. We hope you give us a chance.. Thank You

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Manager on Apr 21, 2019
Thank you for your review

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
After checking into the room, I discovered the phone wasn't working when I tried to call the front office to get a wake up call. In addition, there wasn't a hair dryer. I walked to the front office and an and tried to report the problem but no one was there. Nor did anyone come after I stood there about 15 min. The second night we switched to a smoking room. It was dirty and everything in the room was older. Soon after we moved to the smnoking room, we discovered that the air conditioning wasn't working. It was hot and humid and very uncomfortable trying to sleep under those conditions.
Stayed 2 nights in Apr 2019
Response from Manager on Apr 9, 2019
Thank you for your review and for choosing our hotel. We would like to apologize for your recent experience and sorry to hear you were less than satisfied but we hope you give us second chance...

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2019
Response from Manager on Apr 4, 2019
Thank you for rating us. We hope to see you again

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This stay was awful. The check in service was fine and the lady was kind, but the hotel itself was unclean and unsanitary. I would not walk on the floors without shoes on and I had to dry off with a hand towel because my towels were both covered with something black. The area was unsafe and some of the tenants of the hotel made it uncomfortable and a concern for safety.
Stayed 1 night in Mar 2019
Response from Manager on Mar 20, 2019
I am sorry you where not happy with the room and we appreciate the feedback. We strive to meet all expectation.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
The bed was comfortable the room was semi-clean had an older I like the fact that it had a kitchen but no coffee pot and no ice machine my bucket but overall it was an outstanding place to spend the night the clerk / owner was willing work for me to ensure that I got a room down on the first floor wish me and my wife was unable to clam to the second floor thank you so much for very wonderful stay this is my second stay in Temple.
Stayed 1 night in Mar 2019
Response from Manager on Mar 20, 2019
Thanks for staying with us. We appreciate your feedback! we look forward to have you stay with us again.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and smelly, I would never stay there again. No smiles or thank you from the front desk.
Stayed 1 night in Feb 2019
Response from Manager on Mar 20, 2019
I am sorry you where not happy with the room and we appreciate the feedback.

6/10 Okay

Verified traveler

Liked: Staff & service
I could smell smoke but not strong in the no smoking room. After shower, I used bath towels but I felt like the towels like sandpaper. I felt comfortable on bed. The service seemed friendly.
Stayed 1 night in Jan 2019
Response from Manager on Feb 21, 2019
Thank you for your review and for choosing our hotel. We would like to apologize for your recent experience and sorry to hear you were less than satisfied but we will come up with it. We look forward to seeing you in the future. Have a great day.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great very friendly
Stayed 1 night in Jan 2019
Response from Samantha on Jan 15, 2019
Good afternoon Richard, Thank you for staying with us. We look forward to seeing you in the future. Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Samantha on Jan 15, 2019
Good afternoon, Thank you for staying with us. We look forward to seeing you again. Happy New years.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Samantha on Dec 18, 2018
Good morning Charles, thank you for staying with us. We look forward to seeing you again. Thank you,