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Reviews of Shilo Inn Suites Hotel - Killeen

3.5 out of 5
Shilo Inn Suites Hotel - Killeen
3701 S W S Young Dr, Killeen, TX

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1014 reviews" "
Rating 8 - Good. 264 out of 1014 reviews" "
Rating 6 - Okay. 159 out of 1014 reviews" "
Rating 4 - Poor. 92 out of 1014 reviews" "
Rating 2 - Terrible. 86 out of 1014 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Anthony Jay

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool ac wasn't working so back door was open to outside hot tube which wast operating or filled. Flowerbox outside was filled with cat poop. Rebar sticking out of cement in pool area. Stearwells carpet wasnt vacuumed can see dirt and debris.. room was fine but carpet had stains and could see spots where carpet was tired. I didnt use kitchen but stove was dirty inside. Walls had tape on them guess left over from last party or something... for 95 a night its cheap for a room with a kitchen but wont be back
Stayed 2 nights in Mar 2024

8/10 Good

Mercedez

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was spacious and clean, gym and pool were very nice. We also enjoyed dinner next door at the taqueria restaurant. We even met the owner. He was great. Only suggestion would be a quarter machine and vending machine for laundry purposes.
Stayed 1 night in Mar 2024
Response from LJ on Mar 27, 2024
Thank you Meredez for staying with us! We appreciate your feedback and hope to see you again on your next trip!

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and jacuzzi was AWESOME!! Great staff!!
Stayed 2 nights in Mar 2024
Response from LJ on Mar 24, 2024
Thank you Robin for staying with us and for leaving such an awesome review!

6/10 Okay

Vivian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was nice and clean. However there was no shower curtain in the tub no extra tissue paper. For a 100.00 plus a night there should be some type of free breakfast, full or continental. No coffee or juice.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Vivian for staying with us! We have an amazing Mexican Taqueria Restaurant on site for you try on your next visit.

10/10 Excellent

Kelcey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful albeit a little outdated. Very clean in the room & in the facilities.
Stayed 1 night in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Kelcey for staying with us!

6/10 Okay

Melinda

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you Melinda for staying with us!

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
Overall, it was OK.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 21, 2024
Thank you for staying with us!

2/10 Terrible

john

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Terrible staff. Seemed like a bad element in the area. Couldnt provide enough towels for the rooms or the pool area. Sauna was out of order. Was supposed to be pet friendly but was just aloud pets to stay. Not handicap efficient at all. Would not recommend for families. Am expecting a refund for most of my stay due to so many complaints to management.
Stayed 2 nights in Mar 2024
Response from LJ on Mar 17, 2024
We do sincerely apologize for the all the issues you experienced during your stay. Expectations fell short and we are deeply sorry for that! A member of our management team will reach out to you shortly.

10/10 Excellent

Clovis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, and desk personnel took care of all needs. Room was good, and so was the parking area . The only thing that needs attention is ceiling paint above pool, sauna door wouldn't shut all the way, and one of the pool rules paper needed changed out due to moisture. Not a big deal, but does need attention. Also has a hot tub, and workout room. This hotel has it all! Mexican restaurant is attached to the hotel, so you can get food and breakfast there. We will be using this hotel for now on when in Killeen visiting my son & his family at Ft. Hood Army Base.
Stayed 1 night in Mar 2024
Response from AJ on Mar 17, 2024
Thank you Clovis for your review! We will look forward to seeing you again on your future visits!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 5 nights in Mar 2024
Response from LJ on Mar 17, 2024
Thank you Carolina for staying with us!

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Kimberly for staying with us!

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite employees. Was a beautiful place to stay
Stayed 1 night in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Christina for staying with us!

10/10 Excellent

TANISHA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the room was very nice.
Stayed 3 nights in Mar 2024
Response from LJ on Mar 13, 2024
Thank you Tanisha for staying with us!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Larry’s fantastic, loved his energy.
Stayed 1 night in Mar 2024
Response from SS on Mar 6, 2024
Thank you Adrian for leaving such a wonderful review! We will share your feedback with our staff!

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay! Great and friendly staff, made us feel welcomed and comfortable! Loved the kitchen in the room, it was a plus.
Stayed 2 nights in Feb 2024
Response from LJ on Feb 29, 2024
Thank you Priscilla for staying with us and for leaving such an awesome review! We appreciate great feedback like yours and hope to see you again on your next trip!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept very clean . The staff is the most kindest people and so accommodating. Would totally recommend this place to stay
Stayed 4 nights in Feb 2024
Response from LJ on Feb 27, 2024
Thanks Jodie for leaving such a wonderful review! We truly appreciate you for staying with us and look forward to seeing you again!

10/10 Excellent

Chester

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from LJ on Feb 27, 2024
Thank you Chester for staying with us!

10/10 Excellent

Rami

Stayed 1 night in Feb 2024
Response from LJ on Mar 21, 2024
Thank you Rami for staying with us!

2/10 Terrible

Tonyela, Grand Prairie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was smelly. Stains on carpet and ceiling Very old building. Overall just not an acceptable experience.
Stayed 1 night in Feb 2024
Response from SS on Feb 19, 2024
Hi Tonyela, We are sorry to hear that we did not meet expectations and will review your comments with the staff for corrections. We do thank you for your business and hope that you will give us a chance in the future to make things right!

6/10 Okay

Tiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice stay…it needs updates though 🙂
Stayed 2 nights in Feb 2024
Response from LJ on Feb 19, 2024
Thank you Tiara for staying with us!

10/10 Excellent

Aarika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extra friendly and greeted me super warmly which I loved, it was very quiet and peaceful which was a bonus. Definitely enjoyed my stay
Stayed 1 night in Feb 2024
Response from SS on Feb 15, 2024
Thank you Aarika for staying with us! We do value your feedback and hope to see you again!

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay would recommend to others. Regarding cleanliness, I feel the sheets were probably washed but stained none the less. Also, the televisions in the rooms can definitely stand to be updated.
Stayed 1 night in Feb 2024
Response from SS on Feb 15, 2024
Thank you Mary for staying with us!

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was amazing!Bed was comfortable!A few minor eye sores!Overall an amazing stay!Very friendly staff!
Stayed 1 night in Jan 2024
Response from SS on Feb 4, 2024
Thank you Albert for sharing such an amazing review of your most recent stay! We value great feedback like yours and hope to see you again on your next trip!

4/10 Poor

Yan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty swimming pool, nice surroundings,
Stayed 1 night in Feb 2024
Response from SS on Feb 9, 2024
Hi Yan, thank you for taking the time to share your experience with us. We have brought this to our maintenance team and the situation is near all clear. Thank you for staying with us and we value your feedback, so we hope to see you again on your next trip.

6/10 Okay

Cheryl A

Disliked: Amenities
I was not verbally told that cleaning was upon request. All hotels I’ve visited have it at least posted in the room. The property is outdated and worn. Even the rowels were so thin. I had to buy my own.
Stayed 2 nights in Jan 2024
Response from SS on Feb 2, 2024
Thank you Cheryl A for leaving your very candid review. We will share your comments with the staff and hope that you will give us another chance to make things right on your next trip!

10/10 Excellent

Morgan

Traveled with family and small children
Liked: Staff & service
The mexican restaurant attached was awesome!
Stayed 1 night in Jan 2024
Response from LJ on Feb 1, 2024
Thank you Morgan for staying with us! We are glad to hear that you enjoyed our Mexican Taqueria's restaurant!

10/10 Excellent

Jisu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Clean and very big room, has kitchen, TV, fridge, couch, check-in/out was a breeze. Front desk was friendly. Cons: The printer was almost out of toner and the computer connected to the printer was unbelievably slow, but I just connected printer cable to the laptop and it worked fine. No breakfast and for water they have a vending machine.
Stayed 1 night in Jan 2024
Response from LJ on Jan 30, 2024
Thank you Jisu for staying with us! We do value your feedback and hope that next time your here, you will check out Mexican Taqueria's Restaurant that is open for breakfast, lunch and dinner. We appreciate your business and hope to see you again on your next trip!

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were great
Stayed 2 nights in Jan 2024
Response from LJ on Jan 30, 2024
Thank you, Camille for staying with us! We love to get awesome feedback like yours and hope to see you again on your next trip!

10/10 Excellent

Sylvia

Stayed 1 night in Jan 2024
Response from LJ on Mar 21, 2024
Thank you Sylvia for staying with us!

10/10 Excellent

Maria

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice. Staff was polite to my dog and I ( I have a Labrador so I was a bit nervous ). Easy access to take pets outside when needed. Overall I would rate this stay a 4.6 Reason I’m not giving it a 5 is because the building could use minor upgrades. But I would stay here again.
Stayed 1 night in Jan 2024
Response from SS on Jan 15, 2024
Thank you Maria for staying with us! We do appreciate your feedback. We do hope to see you again on your next trip!

10/10 Excellent

roger

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from LJ on Jan 30, 2024
Thank you Roger for staying with us!

4/10 Poor

Rodney

Traveled with partner
Disliked: Property conditions & facilities
The worst room ever
Stayed 2 nights in Dec 2023
Response from LJ on Jan 8, 2024
We are sorry to hear about the issues you had and really hope to get the chance to make things right with you on your next visit.

10/10 Excellent

Jasmine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice, my room was very neat and clean. I have no complaints!
Stayed 1 night in Dec 2023
Response from LJ on Jan 7, 2024
Thank you Jasmine for sharing such an awesome review! We appreciate your business and hope to see you again on your next trip!

10/10 Excellent

Olisia

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place
Stayed 1 night in Dec 2023
Response from LJ on Dec 31, 2023
Thank you Olisia for staying with us and for leaving such an awesome review! We are excited to hear great feedback like yours!

8/10 Good

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Dec 2023
Response from LJ on Dec 31, 2023
Thank you Elena for staying with us! We hope to see you again on your next trip!

10/10 Excellent

ABBIE

Traveled with family and small children
Tv & rug needs to be updated
Stayed 1 night in Dec 2023
Response from LJ on Dec 28, 2023
Thank you ABBIE for staying with us. We will share your comments with the staff.

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was an ok place
Stayed 3 nights in Dec 2023
Response from LJ on Dec 28, 2023
Thank you Kenneth for staying with us and we hope to see you again on your next trip!

8/10 Good

Kareem

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from LJ on Dec 28, 2023
Thank you Kareem for staying with us!

6/10 Okay

Steve

Liked: Property conditions & facilities
Disliked: Staff & service
Marginal Stay
It was Ok. The restaurant and bar was closed for remodeling. That happens but we had no notice. Our holiday plans needed to be changed. The hotel didn’t offer breakfast or minimal accommodations for a continental snack. They could have offered something!! We stayed 4 nights with no room cleaning service offered.
Stayed 4 nights in Dec 2023
Response from Jackie on Dec 26, 2023
Thank you for sharing review. We do hope that we get the chance to make things right with you as we are working on opening the restaurant. Thank you for your business.

2/10 Terrible

Shelly

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. But over a 100.00 a night you would think the hot water would be over the charts, we got luke warm water. Coming into the building from side door... ceiling tile water damaged....just not worth over a 100.00 a night hotel.
Stayed 1 night in Dec 2023
Response from Jackie on Dec 25, 2023
Hello Shelly,We will share your comments with the staff to resolve said issues in your review, and thank you for staying with us.

10/10 Excellent

Rosemarie

Stayed 1 night in Dec 2023
Response from LJ on Dec 21, 2023
Thank you Rosemarie for staying with us!

8/10 Good

Charles

Stayed 2 nights in Nov 2023
Response from LJ on Dec 21, 2023
Thank you Charles for staying with us!

4/10 Poor

Tonya

Traveled with family
We booked this hotel for the breakfast which was on the website. They no longer have it. We had a group of 15 and we all were so upset. We just learned a lesson to call the hotel just to make sure they’re actually have breakfast in the future.
Stayed 1 night in Dec 2023
Response from LJ on Dec 18, 2023
Hello Tanya, We are sorry that things were not updated on the website. We are currently in transtion of opening a brand new mexican restaurant here soon. We do hope to welcome you back for some awesome taco's and great margaritas here in the future!

10/10 Excellent

roger

Stayed 1 night in Dec 2023
Response from LJ on Dec 21, 2023
Thank you Roger for staying with us!

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Dec 2023
Response from LJ on Dec 18, 2023
Thank you Leon for staying with us! We hope to see you again on your next trip!

6/10 Okay

Maria

Traveled with family
The area under both of the beds did not look like it had been cleaned in awhile. Garbage under both of them. There were used incense burners on top of fridge and dirty tooth picks under the ice cube tray! Not a clean place. We were on 3rd floor and all you could smell was mariuana. We were worried having our grand kids staying there. The restaurant was closed down and this information was not disclosed on website. This was one of the reasons we chose this hotel was for the restaurant.
Stayed 4 nights in Dec 2023
Response from LJ on Dec 13, 2023
Hello Maria,We are sorry to hear about the issues you experienced during your last visit and we hope to get the chance to make that up to you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LJ on Dec 13, 2023
Thank you for staying with us! We do hope to see you again on your next trip!

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LJ on Dec 13, 2023
Thanks Michael for staying with us! We do value your feedback.

8/10 Good

GREGORY, Prairieville

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean property, was expecting a breakfast, but there was none, rooms were clean and reasonable, staff was very pleasant. Would stay again
Stayed 1 night in Dec 2023
Response from LJ on Dec 13, 2023
Thank you Gregory for staying with us! We are happy to hear that enjoyed your stay and we look forward to your next visit!

10/10 Excellent

GEVORG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great pool and saunas
Stayed 1 night in Dec 2023
Response from LJ on Dec 13, 2023
Thank your so much GEVORG for choosing to stay with us! We do hope to see you again on your next visit!