5-Bedroom Home 5658 | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews of Bear Hollow Village by All Seasons Resort Lodging

3.5 out of 5
Bear Hollow Village by All Seasons Resort Lodging
5519 Lillehammer Lane, Park City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 150 reviews" "
Rating 8 - Good. 52 out of 150 reviews" "
Rating 6 - Okay. 8 out of 150 reviews" "
Rating 4 - Poor. 9 out of 150 reviews" "
Rating 2 - Terrible. 4 out of 150 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

chris

Business traveler
Liked: Room comfort
Works for us
Good property overall. Top floor location a small inconvenience.
Stayed 4 nights in Jul 2020

6/10 Okay

Meredith

Traveled with family
A ton of people living above our unit.
It was a great layout for a ski weekend. The only issue was that it wasn't the cleanest and this was a first floor unit. There was a family or a multi-generational family that lived above our unit and there was literally people walking around at all hours of the day and night. I slept horrible. I kept thinking that by 2am they would fall asleep but I think there were people who have the night shift living up there and also day shift so there was always a lot of noise.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Kelsey M. on Feb 13, 2020
Thank you, we appreciate your feedback. We hope you come and visit us again soon. Kelsey M. Hotel Manager Kimball Junction Properties All Seasons Resort Lodging

8/10 Good

Hale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for a ski trip.
Conviently located near I-80 with easy access to Park City, Park City Mountain, and Deer Valley Resort by car or fare free bus. Also very close to the Olympic Park. Easy to get to many sourounding ski resorts and other local attractions. Secure, indoor parking at this property. Check-in and check-out is off site about one mile away but convenient, even after hours. Property is fairly well maintained. Good snow removal early in the morning. Had all the basics to cook in for a large family. We will consider this property again for it next trip.
Stayed 6 nights in Feb 2020
Response from Kelsey M. on Feb 12, 2020
Hale, the location can't be beat within the Kimball Junction area. We are excited to hear you will be coming back again next year. Kelsey M. Hotel Manager Kimball Junction Area All Seasons Resort Lodging

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was a little tight for the SUV we rented, not that big a deal. The light switch wiring locations was a bit odd, also not a big deal. Location for us was the best part, we never skied in Park City! We have 2 IKON passes and the buddy ticket combination was whopping $500 daily difference between the canyon areas and PC (family of 4).
Stayed 5 nights in Jan 2020
Response from Kelsey M. on Feb 11, 2020
Bear Hollow location is great, in the Kimball Junction area close to grocery stores and restaurants. And only a short drive into the Old Town area of Park City to enjoy the ski resorts and Historic Main Street. The 1 assigned parking can be tight to get in and out of. There is street parking available where signs allow and is first come first serve. Kelsey M. Hotel Manager Kimball Junction Properties All Seasons Resort Lodging

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Kelsey M. on Jan 7, 2020
Barry, Thank you for staying with All Seasons Resort Lodging. We are thrilled to hear you had a wonderful experience, and got to enjoy the fabulous views of Park City. Kelsey M. Hotel Manager Kimball Junction Properties All Seasons Resort Lodging.

4/10 Poor

jeremy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Parking nightmare. Warning.
Parking warning!! You only have one parking stall per booking. If you want more parking, it’s a mile away. The rest of the condo was similar as advertised. ...We had a family get together in a 3 unit condo. 6 adults and about 4-5 cars. We didn’t know we only got 1 stall when getting the reservation. Check in is 4pm and offsite office (1 mile away) closes at 5pm. So most people use the vending machine kiosk to check in. When you finally find the building you are in (not labeled well at all, 1hr later) you find only 1 parking stall. You call phone number given and ask for extra parking passes and but can’t get any since office is closed at 6. They tell you to park in street parking for your building, which is 8 parking stalls to be shared by 40+ 3 bedroom condos. ...if you can’t find parking in one of the 8 stalls, bring cars to check in office 1 mile away. This SUCKED for us!!
Stayed 2 nights in Aug 2019
Response from Kelsey M. on Aug 28, 2019
Jeremy, I apologize parking was a struggle for you during your stay. The Bear Hollow condos are within a residential community, not part of a hotel. All Seasons Resort Lodging does not manage the entire Bear Hollow property, it has its own HOA. They are the ones that set and enforce the rules. Parking in Park City is limited and sometimes hard to find. With your reservation you do get the 1 parking spot in the underground garage. There is no other parking guaranteed. I understand the parking was frustrating and will look into how to improve. When you do check in at our off site location, that address should be given to you on your confirmation letter when booking, we do give you the address to the building you are assigned to and a map of the property. Again I apologize for any inconvenience you may have experience and do hope you give All Seasons Resort Lodging many properties another try. Kelsey M. Hotel Manager Kimball Junction Properties All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Kelsey M. on Apr 8, 2019
We appreciate you choosing to stay at the beautiful Bear Hollow Village property. The condos and townhomes and well equipped to meet all your needs and provide the comforts of home during your stay. Kelsey M. Hotel Manager Kimball Junction Properties All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy retreat in a beautiful location. Great place for a getaway
Stayed 4 nights in Dec 2018
Response from Kelsey M. on Dec 28, 2018
We are glad to hear that you had such a positive experience at Bear Hollow Village! We enjoyed having you as our guest, and hope to see you again soon. Your feedback helps us to continually improve our service so that every visitor to Bear Hollow Village gets the same outstanding experience you had during your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Kelsey M. on Sep 25, 2018
We are glad to hear that you had such a positive experience at Bear Hollow! We enjoyed having you as our guest, and hope to see you again soon. Your feedback helps us to continually improve our service so that every visitor to Bear Hollow gets the same outstanding experience you had during your stay. Thanks for taking the time to share your experience with us. We look forward to your next visit! Sincerely, Kelsey M. Guest Care Manager Kimball Junction All Seasons Resort Lodging

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Kelsey M. on Sep 6, 2018
We are glad to hear that you had such a positive experience at Bear Hollow! We enjoyed having you as our guest, and hope to see you again soon. Your feedback helps us to continually improve our service so that every visitor to Bear Hollow gets the same outstanding experience you had during your stay. Thanks for taking the time to share your experience with us. We look forward to your next visit! Sincerely, Kelsey M. Guest Care Manager Kimball Junction All Seasons Resort Lodging

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bear Hollow - Great Value, Great Accomodations
We had a great stay at the Bear Hollow Village. Our 3 bedroom condo was clean and comfortable!
Stayed 4 nights in Jan 2018
Response from Kelsey M. on Jan 30, 2018
Thank you, Karen. I am pleased to hear you enjoyed your stay at Bear Hollow and met all your expectations. I hope you will visit again soon. Kelsey M. Guest Care Manager Kimball Junction All Seasons Resort Lodging

6/10 Okay

Marsha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Way too high priced for the disappointment!
I am very upset about how this reservation was handled. First of all the property address is not where you go to check in. The location to check in is at least 5 minutes away from the condo. No one ever explained that. I even called the "front desk" and they did not mention that you had to see them first to get keys. So we went to the address listed and nothing there, no signs on what to do. We then called the "front desk again, and woops, we forgot to tell you, it's way over here. And then they send you back to the condo, and mind you, I asked the "front desk" in person, if we needed extra parking passes, I had 3 cars, they said you need 2 parking passes, NOT TRUE, every car needs a parking pass, so, I had to go back to the "front desk" and get the third parking pass. The place was nice and clean, but I would never stay here again. I believe the "property management company" as known as "the front desk" is very inefficient. The prices were way too high and the property management fee is highway robbery for the service that you don't get. I think hotels.com should take "Bear Hollow Resort" off their list. Waste of Money, Waste of Time, inefficient "front desk guy". Don't bother, go somewhere else!
Stayed 2 nights in Aug 2017
It looks like we dropped the ball on your experience during your stay. We will use your valuable feedback to improve to provide the best experiences for all of our guests. Sincerely, Mike Howe GM

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay
The people at check-in were so nice. The rooms are clean and spacious. The price is not unreasonable. Try staying in the Park City area and find those all in one place. I dare you. Well, they did it.
Response from Brian on Apr 27, 2017
Thank you for your positive review. I am pleased the staff took good care of you and the condo met your needs. We look forward to seeing you again soon. Brain Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beary best
Our villa was amazing. Top of the line upgrades, finishes, and decor. One of my most favorite trips ever! Extremely clean. Detergents were provided for laundry and dishwasher. I loved the location. Easy access to the interstate and park city.
Response from Brian on Mar 30, 2017
Thank you for your positive detailed review. I'm happy to hear the condo met your needs and maintained a high standard. We look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Andreina, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room and location
The room was great! It has everything you need. Very spacious and comfortable for a family of five. The location is excellent. The shops are 2 minutes away and the Park City Resort only 10 minutes away.
Response from Brian on Mar 30, 2017
Thank you for your positive review. I'm happy to hear the condo met your needs and you enjoyed your stay. We look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

S, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for your buck!
This is a very nice and roomy condo area. It was very clean. I would stay here again!
Response from Brian on Nov 8, 2016
Thank you for your positive review. Bear Hollow condos are quite nice and located between old town Park City and the newer Kimball Junction shopping area which makes access easy to all local activities. We look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Mardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 28, 2016
Thank you for your positive ranking! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

afirefly70

Liked: Cleanliness, property conditions & facilities, room comfort
Great Place to Stay!
We booked a 3 bedroom/2 bath unit through Expedia. We were so happy with our place! The rooms were comfy and it was nice to have so many beds. The living area and kitchen are very nicely decorated. We wished there was measuring spoons in the kitchen, but other than that, we had what we needed. The only 2 complaints we had with the unit were the check-in process and access to the pool. You have to read your reservation information very carefully and note you check in at a completely different location. Once we received our room key, we just could not figure out how to open the parking garage. I guess we were supposed to have received a garage door opener, but didn't get one until we found it on our kitchen counter in the unit. Also, we had no idea the building had an elevator until we had heaved our luggage up the stairs. Clearer instructions upon check-in and an "Elevator" sign would have been much appreciated. As far as the pool, there is just no simple way to get there from building B. We walked around and found that we'd have to kind of zigzag around another whole building to get there. Also, it closes at 9:00 PM so we never had a chance to use it.
Response from Brian on Aug 28, 2016
Thank you for your review and feedback. We look forward to seeing you again. Please contact us during your stay so we can assist you as needed. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

irasema

Liked: Cleanliness, property conditions & facilities, room comfort
Thank you for your positive ranking. Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Pam, Ogden, Utah

Liked: Cleanliness, room comfort
Great hotel
Great for family gathering and convenient location to amenities.
Response from Brian on Apr 21, 2016
Thank you for your positive review. I'm please to hear the location and condo worked well for your family. We look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Brian on Apr 22, 2016
Thank you for your positive ranking! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the condo. Beautiful granite and tile in kitchen and baths. Comfy leather sofa and love seat. Neighborhood is across the street from shopping (Whole Foods) and restaurants. Easy (quick) access to Park City skiing by car.
Response from Brian on Mar 29, 2016
Thank you for your review. I'm happy to hear the condo meat your expectations and we look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Carlos, Laredo, TX.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, 5 to 15 minutes from ski resorts.
2nd. time staying in Bear Hollow Village. All services, restaurants and Park City town at no more than 15 minutes. Capital city at 30 minutes. You will enjoy your stay.
Response from Brian on Mar 18, 2016
Thank you for you positive detailed review. We look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious and well appointed,
We arrived and were put in a condo with no running water. Management said they might be able to move us but they were not sure the other unit had running water! All went well, we had water and the unit was lovely, albeit incredibly hot even though we turned the heat off and the temp outside was in low 30's.
Response from Brian on Jan 28, 2016
Thank you for your positive review. I apologize for the issues with the water. The temperatures were quite cold in the night and we experienced some freezing pipes in the walls that week. Thankfully the units themselves are quite warm as you noted. I am glad to hear overall you had a good stay and we hope you chose to stay with us again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Brian on Oct 20, 2015
Thank you for your positive ranking! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Roger, Ft. Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 3 bedroom condo
Excellent condo. Great location, amenities, very comfortable, and great value.
Response from Brian on Sep 18, 2015
Thank you for your positive feedback. We look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
The stay was great! Great location, lots of space. Only problem was the cleanliness. It wasn't clean at all. The bathroom had toothpaste from the last person who stayed there on the counter and floor. The carpet hadn't been vacuumed in awhile. Some of the dishes were pretty nasty, with old food and drink still on them. But overall, it was a good stay. We really enjoyed the location, very convenient for our needs. And had plenty of room for our family. We would stay again, maybe in a different room. Room 1207.
Response from Brian on Sep 19, 2015
Thank you for your positive comments and I apologize for the cleaning issues. We have been trying out a new cleaning service and unfortunately they are not up to standards so we will no longer be using them. Rest assured this will not be an issue during your next stay. Thank you for your feedback and we look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Michael, Orem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Condo
Wonderful condo, felt like a home away from home. Pool was great, beds comfortable, just outstanding all around. Highly recommend for families.
Response from Brian on Aug 22, 2015
Thank you for your positive review. Bear Hollow units are spacious and great for families. I'm happy to hear you had a good stay and we look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfect stay and priced awesome especially for last minute. No hidden fees
Response from Brian on Aug 8, 2015
Thank you for your positive feedback. We do our best to stay competitive in the Park City market and most importantly we make sure you know all your fees and charges up front. We look forward to seeing you again soon. Brian Bell General Manager All Seasons Resort Loding

10/10 Excellent

Jeffrey, Eagle, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms at a very competitive price. Turned out great of our large group.
Response from Brian on Aug 8, 2015
Thank you for your positive review! Bear Hollow units are spacious and great for large groups that need multiple bedrooms and condos. We look forward to hosting your group again. Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Jennifer, Utah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The condo we stayed in was very clean, roomy and comfortable. So much better than staying in a hotel room (for a family of five). You can easily spread out and unwind after a day of fun exploring Park City. We would definitely come back. The place could use some chairs on the back deck, so you could sit out and enjoy the beautiful view, but everything else was well stocked.
Response from Brian on Jul 17, 2015
Thank you for your positive review and feedback. Bear Hollow units are spacious and great for families. I'm happy to hear you enjoyed your stay and we look forward to having you back soon! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Brian on Jul 2, 2015
Thank you for your positive rating! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Sherle L, Bozeman

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great place
Wonderful & roomy place to stay with our family
Response from Brian on Jun 19, 2015
Thank you for your positive ranking. I'm pleased to hear your stay went well and we look forward to having you back with us again soon! Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Tyler, Sunset, UT

Liked: Cleanliness, property conditions & facilities, room comfort
Wedding Weekend Getaway.
We originally booked with another property and after problems with them hotels.com saved the day. They changed my booking to this property and we were much happier. It was a privately owned town home that is rented out through a property management company. The house was clean and very comfortable. We were very pleasantly surprised. The private hot tub was a def plus! We went as a couples getaway weekend for my sisters wedding party. It would have been nice to have four full beds instead of two rooms with bunk beds, but everyone seemed okay with it. A few more essentials in the kitchen would have been nice and I was glad that I brought more of my things from home to use. Otherwise everything was stocked nicely and we thoroughly enjoyed out weekend. A nice quiet community set far enough off the highway to not be bothered by it. And right down the street from the Olympic Park.
Response from Brian on May 5, 2015
Thank you for your positive rating. We are please we could offer you a comfortable and relaxing experience during your get away. Thank you for you detailed review. We will follow up on the kitchen items and be sure they are fully stocked. We look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun vacation rental with convenient location
We had a lot of fun with this rental. Very clean, nice space, roomy and comfortable. Air conditioning wasn't the best, but maintained a pretty comfortable temperature. Would probably avoid going in the summer months of air conditioning doesn't work better.
Response from Brian on Apr 20, 2015
Thank you for your positive review. The air conditioning is shut down for the winter so it can be a little challenging as the temperature were warmer than usually this year. Not all condo's have air conditioning so be sure to request this amenity when booking. I'm happy to hear you enjoyed your stay we look forward to finding the perfect condo for you in your future bookings. Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Zachary, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Big and comfy
Good location, but not walkable to main street, though it is on the bus line. Condo was clean and well maintained. No maid service, so it got a little messy, but overall it was a great place to stay in a quiet neighborhood.
Response from Brian on Feb 9, 2015
I am pleased to hear you enjoyed your stay. Due to the off site check in our housekeeping is "a la carte" so please feel free to contact the front desk on your next stay should you require housekeeping. We are a few minutes from main street so driving or renting a vehicle is recommended but using the free Park City bus system is also a great way to get around. We look forward to seeing you again soon! Brian Bell General Manager All Seasons Resort Lodging

6/10 Okay

Terrie, Utah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not impressed
The Kitchen Condo was poorly equipped for cooking, or prepping food. I was there with my family to celebrate Christmas. We didn't even have a muffin pan, or cookie sheet to cook muffins or biscuits for breakfast. The Coffee pot hardly worked it perked for at least an hour, then it may have half a pot. Main Bath tub didn't drain properly. Overall we were disappointed. It was clean but for the cost, and area I have to say it was the worst Condo I have rented in Park City over the years. If you just wanted to sleep it was okay.
Response from Brian on Feb 9, 2015
I am sorry to hear the kitchen supplies were not sufficient. Please feel free to contact the front desk during your stay so we can assist you with these issues. Each condo is individually owed and furnished but we are happy to supply any specialty items you may need. Brian Bell General Manager All Seasons Resort Lodging

2/10 Terrible

family

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has gone downhill.
Very tired and worn property. Dirty and old appliances that are not working. Poor kitchen equipment with chipped dishes. Loud neighbors. Light bulbs out. Sheets smelled. Management staff okay in helping to get things working. But the property managers are not keeping up the properties.
Response from Brian on Jan 9, 2015
I'm sorry to hear of your negative experience. All of our condos are individually owned and furnished. I will be sure to pass your comment onto the owner. Thank you for your positive comment on the staff assisting you. We have a number condo types so please inquire in the future how we can better suit your needs. Brian Bell General Manager All Seasons Resort Lodging

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the off season
Enoyed a wonderful last minute getaway to Bear Hollow and the Park City area. Added on another night within 10 minutes of arriving at our condo. Very homey feeling with all the amenities included. The full kitchen (pots, pans, utensils, crock pot, blender, toaster, coffee maker etc) allowed us to make cooking super simple with a quick trip to the grocery store. Super stoked about that. 2 full baths, room enough for 7-8 to sleep comfortably, a gas fireplace, washer/dryer and covered underground parking, with your own personal spot, were just a few of the perks included. Space is tight in the underground parking, so if you drive a bigger SUV (we drive an Armada) you may have to find parking on the street. Their is plenty of it though. All of our planned activities were local (Park City/Heber/Midway) and within a 25 minute drive. With the freeway being so close it wasn't hard to get around. Salt Lake is an easy 30 min drive too. Very very pleased with or stay and will be back next year for sure.
Response from Nicole on Jan 17, 2015
Thank you for your recent feedback. We are very pleased to hear you enjoyed your stay! We look forward to having you stay again!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, beautiful space
We had plenty of space and comfort. Nice and clean. We had six people. Twin beds were very uncomfortable, cheap mattresses
Response from Nicole on May 2, 2015
Thank you for your recent feedback. We are always striving to improve our services and accommodations, thank you for making us aware of this. We would love to have you stay with us again and be given a chance to redeem ourselves. I look forward to making your next stay outstanding!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Brian on Jan 2, 2015
Thank you for your positive ranking. We hope to see you again soon! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

John, Surrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nightmare check in
No one tells you there is no on site check in !!! So having travelled 400 miles there is no one there to check you in or tell you how to find your accommodation . Having walked around for 20 mins found a small note in the window of the sports room saying don't disparity we have moved the checkin ! It then directs you to an office a couple of miles away. That's not good enough and that's a shame as everything else was great
Response from Nicole on Nov 8, 2014
Thank you for your recent feedback. I'm sorry to hear that you were not made aware of our off-site check in locations address before your arrival. We are always looking for ways to improve and will make sure that this is addressed immediately! I do hope that you will choose to stay with us again and allow us a chance to redeem ourselves.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicole on Oct 25, 2014
Thank you for your recent rating on your stay at Bear Hollow Village! We look forward to your next visit!

10/10 Excellent

LeighB, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for family ski vacation
We were really pleased with our stay at Bear Hollow Village. We stayed in a three bedroom unit with the garage, and it worked very well for our ski vacation. Having the space for all of us to spread out is something we always look for when we travel, and the condition of our condo was very, very nice. The washer / dryer was great for wet ski clothes and swimsuits when we came back from the hot tub, and parking in the garage was convenient during the white out snow storm that hit our second day. I can't say the kitchen was over-stocked with supplies, but it was sufficient for us to eat breakfast there each day and relax at night with a bowl of icecream. :-) We didn't have any issue finding the place to check in (1794 Olympic Parkway, Suite 150 ; (435) 655-0366) because I read the reviews, and generally we found the service to be very good. Also, I found the distance to the various ski resorts to be acceptable - about an eight minute drive to the Canyons or 15 to Park City Mountain Resort, where we skied. We also appreciated the shopping center that's right down the street for groceries, medicine and clothing when one of our suitcases was lost for a day - the Chinese restaurant there was excellent, too. Overall, we were very pleased and would absolutely stay there again.
Response from Brian on Jan 2, 2015
Thank you for you positive and detailed review. I appreciate you mentioning the off site check in. These are individually owned condos that we manage on behalf of the owners so they operate differently than a hotel. I am glad to hear you had a great stay and we hope to have you back with us again soon! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of room to accommodate out family
Good location, clean spacious condominium - good value for the price.
Response from Brian on Jan 2, 2015
Thank you for your positive review. We look forward to your next stay. Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

Mary Ann, cleveland

Liked: Cleanliness, staff & service, room comfort
Comfortable place at an affordable price
My friends and I stayed at Bear Hollow for a ski vacation. We had all the comforts of home while we were there, and were overall very happy. We also enjoyed using the hot tub at the club house. My only complaints were that the carpets were stained and we had trouble with the thermostat. The temps in the condo were very warm and we could not seem to change the temp controls. We should have called to see if someone could come out and check on the thermostat, but we just ended up dealing with it instead. The location of the condo is very close to the Redstone shopping area and to Olympic Park. Park city and Deer Valley were a short cab/bus ride away. This was a great place to stay for a family or group of friends on a budget. I would stay there again.
Response from Brian on Jan 2, 2015
Thank you for your positive review. Please do contact us anytime you have an issue during your stay and we will send a maintenance technician to assist you. As these condos are large we are happy to explain how everything works and help you get settled in for your stay. We look forward to seeing you again! Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

aircoug, Issaquah, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
This was a nice place, near Kimball Junction. My issue was getting check-in info from Hotels.com since it's off-site, and we struggled with the satellite TV's, turned out all the remotes needed new batteries.

8/10 Good

DebGutierrez, Tampa, Fl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Condo was nice, comfortable & clean.However--better service should have been extended. I paid in advance for 1 night--and expected information about the key to be e-mailed to me quickly--the email that I received instructed us to go to office and pick up vacation packet--packet had garage door key, parking information, but no code for entry door--electronic lock. Had to phone office again, as we stood out in hallway freezing after driving nearly 4 hours from Canyon-lands--had to give another credit card for information, because office stated Hotels.com 2nd party...and finally received the door-code after waiting for 20 minute or so. If verification was needed--they should have contacted me prior to arrival so we didn't have to wait so long.Then, we got a quick breakfast at 9:00AM following morning, came back to pack and be out by check-out time at 11:00--and door code had already been changed at 10AM? Had to call again...Kitchen should have coffee for guests; master bathroom needs floor rugs--tile floor freezing. Should be a bottle of laundry soap--not just 1 small box for 1-load. Thnx, Deb G
Response from Brian on Jan 2, 2015
I apologize the check in procedures were not clear. You should have received a conformation letter explaining how to get to our off site check in as these condos do not operate like a hotel. I will follow up with our online partners to be sure the conformation letters they are sending have all the necessary information. Brian Bell General Manager All Seasons Resort Lodging

8/10 Good

iwasntborntoski, New Jersey

Liked: Staff & service, property conditions & facilities, room comfort
Park City Ski Trip
The Bear Hollow Village is quite close to Kimball Junction so for skiing or to get to Main Street Park City you will need a car or ride the buses. We did not use the bus system so can't comment on that but there was a bus stop quite close to our unit. The Canyons ski area is quite close by and the parking lot/bus stop has a gondola from the parking lot to the base area which is very convenient. At Deer Valley there is a very good shuttle service from the parking lots up to the base. At Park City Mountain, we had good luck the first few days with plentiful parking in the lot walking distance to the base. However, at the weekend these lots filled up fast and you had to use the pay parking or park remotely. The location by Kimball Junction is really convenient - there are plenty of dining options in the shopping areas as well as two large grocery stores. Our unit was a four bedroom which had very good WiFi service, a gaming system and a bedroom/bath/family room area in the basement which the kids took over. The hot tub on the balcony outside the master bedroom was pretty nice too. The unit had a two car garage which was great for managing ski gear. The unit was well furnished and clean. Our only minor complaint was that the dishwasher was a little old and didnt seem to do a very good job - the dishes and flatware were probably due for replacement. But other than that we had a great stay - it was a good base to ski from and would definitely book in Bear Hollow again.
Response from Brian on Jan 20, 2015
Thank you for your positive detailed review. We appreciate your feedback and look forward to seeing you again. Brian Bell General Manager All Seasons Resort Lodging