Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
73% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not what I expected

Posted Aug 24, 2015
Cons: need room checks
Location: Casino not very far
bug hotel, needs a exterminator .the bed was hard .They should hire better cleaning person room dirty and lots of bugs and roaches .I will never stay there again
Comment from Hotel Management
Aug 26, 2015 by Guest Services, Hotel Management
Thank you for sharing your concerns we will address your concerns with Staff and Management.
2 out of 5
by A verified traveler from Houston

Posted Aug 15, 2015
You get what you pay for. There were no other rooms available at other hotels in the area. The room appeared to be clean but there was deep dirt if you look close The doors were dirty and there were spiderwebs in the lampshades I do feel like the sheets were clean The towels were kind of gross they were white with stains I don't think we would ever stay there again
Comment from Hotel Management
Aug 26, 2015 by Guest Services, Hotel Management
Thanks for your comments, please know that we hear you and we are working on making things better.
2 out of 5
by A verified traveler

Very outdated

Posted Jul 30, 2015
Did not stay there for second night of our vacation
Comment from EPC
Aug 26, 2015 by Guest Services, EPC
Thanks for taking the time to leave a comments. We are working on renovations to better serve our guests in the future.
2 out of 5
by A verified traveler from Houston, Tx

The room and A./C smelled of mildew.

Posted Jul 27, 2015
Pros: Nothing
Cons: I know it's worn down but it could at least be clean.
Location: Near coushatta casino.
I don't think the room had been used in a month. The carpet and bathroom floor needed to be cleaned. The towels smelled musty and the washrags changed color when you used them. The light over the sink wouldn't come on. The bed was way too hard.
Comment from EPC
Aug 26, 2015 by Guest Services, EPC
Thank you for your comments we are working on improving our property and your concerns are heard. Thanks
1 out of 5
by A verified traveler from San Antonio, TX

Not as close to casino as advertised. Disgusting

Posted Jul 26, 2015
First the issued us someone else's room. We walked in and someone's stuff was everywhere. We went to office and she gave us a different room. The second room was disgusting. Spider webs in every corner. The toilet seat was the wrong size for the toilet. The carpet had large holes. The wall had holes in it. And the light didn't work. We called the front desk. She sent someone to fix the light. Once the light was working it was flashing like a strobe light. We requested to change rooms again. The third room was slightly better although the pillow cases were filthy. We decided to sleep without pillows because we were ready to hit the casino. The casino is not as close as it appears on Expedia. It is about 6 miles away. We will never stay here again.
Comment from Hotel Management
Aug 27, 2015 by Guest Services, Hotel Management
Thanks you for taking the time to share your concerns, we will address your concerns with Staff and Management as we want every guests to be a satisfied guest.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lufkin, Texas

Stayed for Convenience.

Posted Jul 9, 2015
Average Stay. Stayed for convenience. Not a lot of hotels in that area to choose from.
Comment from Hotel Management
Jul 20, 2015 by Guest Services, Hotel Management
Thank you for taking the time to comment on our property. We hope next time your in town you will choose the Super 8 Kinder again.
3 out of 5
Recommended
for Couples
by Sally

This traveler left a rating score only Posted May 27, 2015 on Hotels
2 out of 5
Recommended
for Families
by Rachel from Houston, Texas

The over the bridge stay

Posted May 22, 2015 on Hotels
Spiders, stains on the wall, the bed sheets were washed but there were still stains, a little dusty,need real pillows.It was no where close to the casino the way it was told to me Over all an okay stay
Comment from Hotel Management
Aug 15, 2015 by Guest Services, Hotel Management
Thank you for your comments and thank you for choosing the Super Inn Kinder. We are working hard to transition our property and we truly appreciate your feedback. We will be working with all departments within our property to improve our rooms to ensure all our guest have a pleasant stay.
4 out of 5
Recommended
for Couples
by Matt from Texas

weekend trip

Posted May 22, 2015 on Hotels
Cheap rate for a plain room. Room was clean and everything was great.
Comment from Hotel Management
Aug 15, 2015 by Guest Services, Hotel Management
Thank you for choosing the Super 8 Kinder, we are pleased you enjoyed your stay and that everything was GREAT. We are working hard to make each guest stay a GREAT one. Thanks again and we hope to see you again.
3 out of 5
Recommended
for Couples
by karen from santa fe

hard beds,further than reported

Posted May 19, 2015 on Hotels
The room was farther from casino than stated on web site. Web site reported 0.32 miles from casino, was over 3 miles from casino. The room was small, but the bed was like lying on concrete. Very hard bed
Comment from Hotel Management
Aug 15, 2015 by Guest Services, Hotel Management
Thank you for choosing the Super 8 Kinder and Thank you for your comments. We will correct the distance on our site to reflect the correct mileage to the Casino,( hope you won). Also we are in the process of renovating, which will include a new bedding package.