Ratings based on 452 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 19, 2018
No confidence that the elevator was going to work. Still waiting for the light in the bathroom to get bright enough to shave in the mirror. Terrible flushing capability of toilet. Common areas just looked old, had been allowed to get run down.
Comment from Hotel Management
Apr 20, 2018 by Seth, GM, Hotel Management
Anonymous, Thank you for your review. I apologize you did not have a great experience as that is our goal for every guest. Your feedback will be used as a learning experience by our management team to ensure other guests do not encounter the same issues. We will be undergoing a renovation soon, so I hope next time you are in the area, you give us another chance to be the hotel of your choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Penn State

Close to mall. Good breakfast

Posted Apr 18, 2018
A little difficult to find in fog/rain/dark. Very accomadating when we arrived room decent. Bedding and towels nice. Breakfast good. Close to places we needed to go. Recommend
Comment from Hotel Management
Apr 20, 2018 by Seth, GM, Hotel Management
Thanks for the review!! I'm glad to hear the front desk was accommodating on your arrival and that you enjoyed the room and breakfast. Hope to see you next time your visit King of Prussia!
1 out of 5
by A verified traveler from Pennsylvania

So gross!

Posted Apr 2, 2018
Everything about the hotel was disgusting! There were actually body hair in the bathroom floor, the air conditioner didn't work, it was actually wet in the room like a sauna. Stained bedding and towels. Never going there again.
Comment from Hotel Management
Apr 9, 2018 by gm, Hotel Management
I would like to speak with you more about the pictures. They do not seen from this hotel. Please reach out to the hotel. Jerry N. GM
3 out of 5
Recommended
for Everyone
by A verified traveler from El salvador

A travel hotel

Posted Apr 2, 2018
The hotel is well located near the mall and a short distance to the supermarket and some nice restaurants. Is an average hotel, the rooms are small and doesn't have sound proof windows so the noise of the highway is pretty disgusting.
Comment from Hotel Management
Apr 9, 2018 by gm, Hotel Management
A travel hotel, We are sorry that you had an issues with the noise from the outside. We are looking into that with the engineer to see what we can do. Thank you, Jerry N. GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable hotel.

Posted Apr 1, 2018
Everything was as advertised in the website. Comfortable stay, nice staff and good food.
Comment from Hotel Management
Apr 9, 2018 by gm, Hotel Management
Nice and comfortable hotel, We are so glad that you enjoyed your stay with us and hope to see you again. Jerry N. GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2018
Hotel matches the price paid. Felt i got money worth.
Comment from Hotel Management
Mar 19, 2018 by GM, Hotel Management
Anonymous, We are so glad that you feel that you received a great valve. Thanks Jerry N. GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Wish we had longer

Posted Mar 1, 2018
Everything was really nice... wish we would have had more time to enjoy the room
Comment from Hotel Management
Mar 1, 2018 by gm, Hotel Management
Dear Anonymous, Come on back. Thanks for the review. Jerry N GM
3 out of 5
by A verified traveler from Philadelphia, Pa

Just Ok

Posted Feb 27, 2018
Online ordered 1 king room ended up with a standard 2 queen room. Pretzel pieces on floor between beds.
Comment from Hotel Management
Mar 1, 2018 by gm, Hotel Management
Drew, Sorry that we did not accommodate your room request. I have spoken to the front desk manager and the housekeeping manager about your issues. Hope you will come back soon. Jerry N. GM
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice but stay on side away from freeway.

Posted Feb 24, 2018
Overall very satisfied. Breakfast was great. Attendant very friendly and kept it up well. Glad that there was continuous fan on the heater to drown out the freeway noise at night. One of the elevators was down while we were there but didn’t seem to cause any problems. Within walking distance of the mall which was fabulous!
Comment from Hotel Management
Mar 1, 2018 by gm, Hotel Management
Hi Nancy, We are glad that you enjoyed your stay with us and loved our breakfast. I apologize about the elevator issue but we are up and running for when you return. Regards, Jerry N.
5 out of 5
by A verified traveler

Shower pressure

Posted Feb 17, 2018 on Hotels
It was a wonderful stay the only thing is the water pressure in the shower could have been better
Comment from Hotel Management
Feb 22, 2018 by gm, Hotel Management
Nytera, Thanks for taking the time out to send us a review. I will pass on your comments to the engineer. Jerry GM