Golf
Check availability

Reviews of Sugarloaf Mountain Hotel

3.5 out of 5
Sugarloaf Mountain Hotel
5092 Access Road, Kingfield, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 252 out of 399 reviews" "
Rating 8 - Good. 108 out of 399 reviews" "
Rating 6 - Okay. 28 out of 399 reviews" "
Rating 4 - Poor. 5 out of 399 reviews" "
Rating 2 - Terrible. 6 out of 399 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a good overnight of spring riding. Immaculate, modern property located 2 minutes lift. Easy parking and check-in.
Stayed 1 night in Apr 2024
Response from Gabby on Apr 22, 2024
Thank you so much for your review. We are so glad you enjoyed your stay with us.

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are wonderful and The mountain is beautiful!!
Stayed 1 night in Apr 2024
Response from Gabby on Apr 22, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and helpful staff, timely response from emergency services, will visit again
Stayed 2 nights in Apr 2024
Response from Gabby on Apr 15, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
evrything
Stayed 2 nights in Apr 2024
Response from Gabby on Apr 15, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

8/10 Good

Brynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for skiing. Add a few more EV chargers.
Stayed 2 nights in Apr 2024
Response from Gabby on Apr 12, 2024
Thank you for your review! We are glad you enjoyed your stay with us and will share your comment about more EV chargers.

10/10 Excellent

Hillary, Leicester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely gorgeous. Our only criticism lies with the lack of accommodations with the Solar Eclipse experience. Restruants around the area closing at either 4 or 6pm felt a little inconvenient but overall this location was prestine.
Stayed 3 nights in Apr 2024
Response from Gabby on Apr 11, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location
Stayed 1 night in Apr 2024
Response from Gabby on Apr 10, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

6/10 Okay

Liberty, REDMOND

Traveled with family
Liked: Cleanliness, amenities
The staff checking us in was unfriendly and parking was terrible given that they hadn't taken the time to plow the lot after a significant amount of snow. The room was nice but had a sloping roof that my husband kept hitting his head on.
Stayed 2 nights in Apr 2024
Response from Gabby on Apr 10, 2024
Thank you for your review!

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Gabby on Apr 9, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain views!
Stayed 1 night in Apr 2024
Response from Gabby on Apr 8, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Paul

Traveled with family and small children
Needs more food options after 6 pm
Stayed 1 night in Apr 2024
Response from Gabby on Apr 5, 2024
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff
Stayed 1 night in Apr 2024
Response from Gabby on Apr 4, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel est à mon avis à l’endroit le mieux situé pour demeurer à Sugarloaf Mountain. Il est carrément intégré dans les installlations au bas des pistes, à quelques pas du compétition center, des quelques restaurants et boutiques. Les déjeuners sont bons. Les lits confortables.
Stayed 3 nights in Mar 2024
Response from Gabby on Apr 1, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very kind/helpful staff members.
Stayed 3 nights in Mar 2024
Response from Gabby on Mar 27, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Melissa

Traveled with group
Always a great place to stay.
Stayed 3 nights in Mar 2024
Response from Gabby on Mar 19, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gabby on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Gabby on Apr 1, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

8/10 Good

Deena

Stayed 2 nights in Mar 2024
Response from Gabby on Mar 27, 2024
Thank you for your review! We are so glad you enjoyed your stay.

2/10 Terrible

Maxwell

Liked: Amenities
Disliked: Cleanliness
Charged my card 20$ days after checking out for a couple water bottles they left out on the counter top. Spent 300$ for a night for the room and was surprised they rip off the guests like that after they’ve already spent good money to stay.
Stayed 1 night in Feb 2024
Response from Gabby on Feb 28, 2024
Thank you for your feedback. We will make sure this is shared with our hotel team. There is a plaque where the water bottles are located in the rooms explaining that they are reusable water bottles and the price that will be charged if the bottles are used or taken. Housekeeping makes note when cleaning the rooms after check out and that information is sent down to the front desk to process, which is why it may show a day or 2 after departure.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gabby on Feb 28, 2024
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Chris

Stayed 1 night in Feb 2024
Response from Gabby on Mar 22, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Josee

Stayed 1 night in Feb 2024
Response from Gabby on Mar 22, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for skiing Sugarloaf... appreciated the ski lockers included with the room
Stayed 2 nights in Feb 2024
Response from Gabby on Feb 14, 2024
Thank you for your review! We are so glad you enjoyed your stay and hope to see you on the slopes again soon!

8/10 Good

Michael, Limerick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabby on Feb 14, 2024
Thank you for your review! We are so glad you enjoyed your stay.

8/10 Good

Roderick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier spot for the loaf. Great location.
Stayed 3 nights in Feb 2024
Response from Gabby on Feb 8, 2024
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Robert

Traveled with partner
Very friendly and competent staff, quiet room, 2 min walk to ski lifts, room well equipped with microwave, coffee maker, glasses and mugs, and utensils.
Stayed 3 nights in Feb 2024
Response from Gabby on Feb 8, 2024
Thank you for your review! We are so glad you enjoyed your stay and hope to see you on the slopes again soon.

10/10 Excellent

Dale, Lowell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed the convenience of the main lodge close in proximity to the hotel.Loved the food at the Bag and Kettle! Only suggestion would be to have more breakfast and lunch and dinner choices restaurant wise.Also,maybe entertainmentv for those of us that visut early week.
Stayed 2 nights in Feb 2024
Response from Gabby on Feb 8, 2024
Thank you for your review! We are so glad you enjoyed your stay and we will make sure to pass along your feedback!

8/10 Good

James P

Stayed 3 nights in Feb 2024
Response from Gabby on Mar 20, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2024
Response from Gabby on Mar 20, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Caroline

Liked: Amenities
Room was great. Hot tub was awesome. Skiing excellent!
Stayed 2 nights in Jan 2024
Response from Gabby on Jan 30, 2024
Thank you for your review! We are so glad you enjoyed your stay.

8/10 Good

Alessandra

Traveled with partner
Liked: Cleanliness, staff & service
I stayed there for a week. There is no ventilation in the room. I was at room 214. Me and my boyfriend a really bad sore throat and heat rashes during the stay. My body is still recovering a week later. I feel so dry inside and out my body. It really affected me and I really hope they do something about the ventilation. The air was dry and still.
Stayed 6 nights in Jan 2024
Response from Gabby on Jan 27, 2024
Thank you for your feedback! We will make sure to share this with our team.

10/10 Excellent

Gerhard, Revere

Stayed 2 nights in Jan 2024
Response from Gabby on Mar 20, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub and location
Stayed 3 nights in Jan 2024
Response from Gabby on Jan 25, 2024
Thank you for your review! We hope to see you on the slopes again soon!

10/10 Excellent

gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Nice staff. By the mountain
Stayed 1 night in Jan 2024
Response from Gabby on Jan 24, 2024
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Gabby on Jan 20, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Liza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful, our room was clean and a very good size and the resort had plenty of offerings for food and shopping to keep anyone happy.
Stayed 2 nights in Jan 2024
Response from Gabby on Jan 16, 2024
Thank you for your review! We are so glad you enjoyed stay with us. Hope to see you on the slopes again soon.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to spend a few days. We appreciated that the property is basically a tiny village with everything you need. We didn’t leave the property in three days, but with the dining, drinks, shops, and entertainment options, we never felt bored. We enjoyed finding the unique gems like the wine and cheese shop, Cork & Rind, owned and run by local farmers. Thankful for a wonderful trip.
Stayed 1 night in Jan 2024
Response from Gabby on Jan 16, 2024
Thank you for your review! We are so glad you enjoyed your time at Sugarloaf. Hope to see you on the slopes again soon.

10/10 Excellent

james

Stayed 4 nights in Jan 2024
Response from Gabby on Jan 30, 2024
Thank you for your review! We are so glad you enjoyed your stay.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabby on Dec 12, 2023
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

10/10 Excellent

F.Guerin

Liked: Cleanliness, staff & service, property conditions & facilities
About as close as you can get to ski in/out lodging on the mountain.
Stayed 1 night in Dec 2023
Response from Gabby on Dec 9, 2023
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Gabby on Jan 16, 2024
Thank you for your review! We are glad you enjoyed your stay with us.

10/10 Excellent

Liberty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first visit to Sugarloaf Mountain Hotel, and what a wonderful spot, right at the base of the mountain. Friendly staff. Tasty restaurant on site. Constant availability of complimentary lemon water, tea & hot chocolate next to a cozy fireplace in the lobby. It was fun being there for opening weekend and I can't wait to visit again in the winter! However, next time I will NOT book through Expedia as I learned priority is given to those who call directly to make reservations. For example, my booking of a "superior room" landed me on the first floor (it was still a spacious, quiet room but for my first visit there I'd wanted a view of the mountain or valley, not the parking lot). Plus, getting breakfast included in the room rate is not an option when booking through online travel apps. Gotta respect the Mainers' offering perks for registering old school!
Stayed 2 nights in Nov 2023
Response from Gabby on Nov 24, 2023
Thank you for your review! We are so glad you enjoyed your stay with us!

10/10 Excellent

sheila, lewiston

Stayed 1 night in Oct 2023
Response from Gabby on Nov 20, 2023
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabby on Oct 24, 2023
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

2/10 Terrible

Stephen

Stayed 2 nights in Oct 2023
Response from Gabby on Nov 7, 2023
Thank you for your review. I'm sorry to hear that your stay was unsatisfactory. Please feel free to contact us directly so that we can try and rectify the issues.

10/10 Excellent

Jan

Stayed 1 night in Oct 2023
Response from Sadie on Oct 16, 2023
Thank you for your review! We are glad you enjoyed your stay and hope to have you as our guest again soon!

10/10 Excellent

Neiribete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I like everything
Stayed 1 night in Oct 2023
Response from Sadie on Oct 16, 2023
Thank you for your review! We are glad you enjoyed your stay and hope to have you as our guest again soon!

10/10 Excellent

Atul

Stayed 1 night in Oct 2023
Response from Gabby on Nov 1, 2023
Thank you for your review! We are so glad you enjoyed your stay and hope to have you as our guest again soon.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and loved how the hotel had everything for my short stay
Stayed 4 nights in Aug 2023
Response from Sadie on Oct 16, 2023
Thank you for your review! We are glad you enjoyed your stay and hope to have you as our guest again soon!