Ratings based on 1,726 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great Stay

Posted Dec 14, 2017
Pros: Amazing service. Great breakfast. Awesome location.
Cons: Check in was tedious, especially for a prepaid stay. Very little space to put a large suitcase. Had to put it on the floor and kept tripping over it.
Location: St Pancras Station for a cup of tea and a bite - Gilbert Scott for amazing food and cocktails. King Cross Station and St Pancras take you everywhere.
Booked three nights during the massively busy Christmas Shopping season, but not once did we feel like one of the crowd. Service was top notch and all of our needs we met gladly and efficiently. Would book here again in a heartbeat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central, excellent staff, very pleasant not forced

Posted Dec 5, 2017
Top standards, cleanliness - quiet (except for police and ambulance sirens (can still be heard on 8th floor, but were offered a room at the rear of the hotel, so our choice) busy time of visit and found breakfast a bit chaotic, but hey!!! Easy book in/out, 5 mins walk from Euston, Kings Cross-St Pancras, British Library (well worth a visit!). Loads of restaurants within view (loads more within 5-15 mins walk). Would have to be extremely picky and sad to actually find a genuine fault. Have been fortunate enough to visit several out of this world exotics (20/10) but 4.8 ina realistic world for Pullman!!
Comment from Hotel Management
Dec 7, 2017 by Meggan G, Hotel Management
Dear Sir/ Madam, Thank you so much for taking the time to provide our team and valued future guests with valuable information and feedback! We hope you had a truly wonderful stay with us "Our World is Your Playground". With over 119 Pullman properties spanning over 5 Continents, we are so thrilled to be at a 4.8 for you! Next time we want to make it a 5 star stay! Until next time:)
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great service

Posted Dec 2, 2017
Pros: The most important part is the location.
It's a great hotel at a great location. The service is perfect. Great amenities. It's close to many shops and eateries. If you are thinking of taking the Eurostar trains, it the perfect location for your stay in London. And close to all the Underground lines that take you to all major locations in London. It is right next to the British Libratry and walking distance to British Museum. Also walking distances to the St. Pancreas station. Will definitely stay in this hotel again if ever return to London. It is great for business and leisure travel.
Comment from Hotel Management
Dec 7, 2017 by Meggan G, Hotel Management
Dear Sir/ Madam, Thank you so much for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman. We are so thrilled to read you enjoyed your stay! We look forward to the opportunity to welcome you back to our home again in the near future! Warm regards, Meggan Gardner Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Barnsley

London hotel

Posted Nov 28, 2017
Hotel was great, helpful friendly staff and amazing breakfast! Good location and walking distance to Covent Garden and Camden Town and markets. Would definitely stay here again.
Comment from Hotel Management
Nov 30, 2017 by Meggan G, Hotel Management
Thanks for your wonderful review Amanda! We are so delighted to read you enjoyed your stay with us! Hope to welcome you back again soon:) Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Couples
by A verified traveler from Bucks

Fabulous!

Posted Nov 27, 2017
Pros: The room, the friendly staff, the decor, artwork around the hotel. Loved the chair on the 16th floor by the lift for gazing out across London!
Cons: Check in. We waited around 20-30 minutes as it was very busy (Saturday at 2pm). It all felt a bit chaotic and not a great first impression.
Location: Walking distance to Kings Cross station, Mildred's vegetarian restaurant, we also walked to Soho/Regents Street to see the Christmas lights.
We stayed at The Pullman Hotel for my husband's 50th birthday and I am so glad we chose this hotel over others in the area, as the hotel staff went out of their way to make it extra special for us. The rooms are spacious, modern and clean, the staff are very helpful and the food and drinks are all high quality. We were on the top floor (16th), so it was very quiet and we had a fabulous view across London. We could not have asked for a better experience and will remember our stay at The Pullman for a long time to come.
Comment from Hotel Management
Nov 28, 2017 by Meggan G, Hotel Management
WOW Joanne, Thank you so much for your truly wonderful review! We are so thrilled to read that our team were able to create a truly memorable experience for your Husbands 50th! We so look forward to the opportunity to welcome you back to our home again in the near future. Warm regards, The Pullman London St Pancras Team
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

Nice hotel close to several tube stations

Posted Nov 27, 2017
The hotel locates near several tube stations such as Kings cross, euston and euston square, will definitely come back again for next time visit
Comment from Hotel Management
Nov 30, 2017 by Meggan G, Hotel Management
Angel, thank you so much for your wonderful review! We are so thrilled to read our location proved useful for you! Looking forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Swindon

Near St Pancras

Posted Nov 27, 2017
Very good experience apart from no dining facilities on the Saturday evening. After a long day at work I did not want to gave to go out!
Comment from Hotel Management
Nov 30, 2017 by Meggan G, Hotel Management
Dear Anne, Thank you so much for taking the time to provide our team with feedback in regards to your recent stay with us at Pullman London St Pancras. We hope to have the opportunity to welcome you back to our GA Restaurant and Bar another time soon:) Wishing you only the best of future travelling experiences. Warm regards, Meggan Gardner Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Excellent location and lovely up market decor.

Posted Nov 20, 2017
Pros: Location. Great breakfast. Very upmarket decor.
Lovely clean room, new and clean bathrooms. Staff friendly and helpful. Awesome location and lots of transport options, eateries and shopping close by. We had a lovely three night stay.
Comment from Hotel Management
Nov 30, 2017 by Meggan G, Hotel Management
Dear Kath, Thank you so much for your truly wonderful review! We are delighted to read of your enjoyable stay and look forward to welcoming you back to our home again in the near future! Warm regards, Meggan Gardner Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and good foods

Posted Nov 20, 2017
It is just a few minutes walking distance to Kings Cross train station. Foods at the hotel are good. I liked the salmon , Portabella mushrooms and She crab soup
Comment from Hotel Management
Nov 28, 2017 by Meggan G, Hotel Management
Thank you so much for your wonderful review! We are so thrilled to read of your enjoyable stay and look forward to welcoming you back to our home again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Stayed before and it's a great hotel very close to Kings Cross. The room is large by London standards. Staff are great. The food is good as well!
Comment from Hotel Management
Nov 14, 2017 by Pullman London St Pancras Team, Hotel Management
Dear Guest, Thank you for your compliments about our team and our location which we are very proud of. We look forward to welcoming you back very soon. Regards, Michelle Lim