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Reviews of La Quinta Inn and Suites

2.5 out of 5
La Quinta Inn and Suites
10150 Airport Pkwy, Blountville, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 378 out of 1003 reviews" "
Rating 8 - Good. 346 out of 1003 reviews" "
Rating 6 - Okay. 148 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Linda, Port Crane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Decent room, some areas of the property could use repair. Appreciate pet friendly lodging.
Stayed 1 night in Apr 2024
Response from Terri on Apr 11, 2024
Thank you for taking time to leave us a review! Hope To see you again soon!

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room 3 days ago for them to tell me there was no room available when I showed up.Room was verified earlier in the day
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was courteous.
Stayed 2 nights in Mar 2024
Response from Terri on Mar 31, 2024
Thank you for taking time to leave this great review. Hope to see you again soon!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Property under going updates so parking was tough.
Stayed 3 nights in Mar 2024
Response from Terri on Mar 25, 2024
Thank you for taking time to leave us this great review! Hope to see you again soon.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, all around great experience.
Stayed 1 night in Mar 2024
Response from Terri on Mar 19, 2024
Thank you for your feedback. Hope to see you again soon!

6/10 Okay

IOLANKI

Liked: Cleanliness, staff & service
It was ok. The breakfast and coffe was horrible. The staff was very nice
Stayed 1 night in Mar 2024
Response from Terri on Mar 20, 2024
Thank you for taking time to leave us a review. I apologize that you did not enjoy our breakfast and I am looking into this to see how we can improve.Thank you,

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terri on Mar 20, 2024
Thank you for taking time to leave us a review! We are addressing the issues and apologize for the .

6/10 Okay

Ashraf

Traveled with family
Disliked: Property conditions & facilities
Facility needs repairs and upgrades. One Front desk employee acted bothered when I asked for a pillow. Breakfast employee kept complaining that he had to this job because of other guy didn’t do it. The rest of employees were nice and helpful. I stay in La Quintal every time I go in vacation, I will not stay in this one next time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Terri on Feb 21, 2024
Thank you for taking time to leave us this amazing review. Hope to see you again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities
Very friendly staff and helpful
Stayed 1 night in Feb 2024
Response from Terri on Feb 18, 2024
Thank you for taking time to leave this great review! Hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Terri on Mar 20, 2024
Thank you for taking time to leave this great review! Hope to see you again soon.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Juan

Stayed 4 nights in Dec 2023

8/10 Good

Rebekah

Traveled with pets, Traveled with family
Liked: Amenities
So, with La Quinta they are pet friendly. I love this as I bring my dog but unfortunately a lot of guests do not pick up their dog mess but neither does the hotel. There was an abundance of dog feces everywhere. Also. The website said they provided electric car charging and they do not. This is misleading.
Stayed 1 night in Dec 2023
Response from Terri on Feb 23, 2024
We are looking into this. I apologize for any issue this may have caused! Hope to see you again soon!

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
OK for a one night stay.
It was a one night stay while traveling to get home after Christmas. Room was clean but the heater was very noisy and would have kept me up if I hadn't been so tired from driving all day. No breakfast offered so that was odd, but there was a Cracker Barrel right next door.
Stayed 1 night in Dec 2023

8/10 Good

Honey

Stayed 1 night in Dec 2023
Response from Terri on Dec 20, 2023
Thank you for taking time to leave us this good review! Hope to see you again soon!

10/10 Excellent

Deborah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Comfortable, especially when traveling with a dog 🐕.
Stayed 1 night in Dec 2023
Response from Terri on Dec 20, 2023
Thank you for taking time to leave us this great review. Hope yo see you again soon!

10/10 Excellent

David

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay here on my trips to NJ. Always clean and comfortable room and very efficient and friendly staff. Good hot breakfast in the morning before I head out.
Stayed 1 night in Nov 2023
Response from Terri on Dec 20, 2023
Thank you for leaving us this great review. Hope you stay with us again soon.

2/10 Terrible

Amy

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Catherine

Stayed 1 night in Nov 2023

10/10 Excellent

Dina B.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised to get such a NICE place for such a reasonable rate. Interactions with staff were pleasant and room/bathroom were clean and comfortable. THANK YOU !
Stayed 1 night in Nov 2023
Response from Terri on Dec 20, 2023
You are most welcome! Hope to see you again soon.

4/10 Poor

luanne

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in tub as well as ceiling cut open. AC screetched so loud had to shut off to sleep. Dont skeep in room 211
Stayed 1 night in Nov 2023
Response from Terri on Nov 9, 2023
Kevin,Please accept our sincerest apology for the issues with your room. We are addressing these issues and do hope you give us another chance to serve you in the future.

6/10 Okay

Debra

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room could have been cleaner, which altered the lower rating.
Stayed 1 night in Nov 2023
Response from Terri on Nov 11, 2023
Thank you for taking time to leave feedback! Hope to see you again soon!

2/10 Terrible

Johan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Terri on Dec 20, 2023
Please accept our sincerest apology for the unwanted pest. We have the building treated monthly and we did have a full extra service when we heard about this incident.

10/10 Excellent

Ronald

Traveled with partner
Liked: Amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Oct 2023
Response from Terri on Nov 9, 2023
Thank you for taking time to leave this great review! Glad you enjoyed the breakfast and hope to see you again soon.

10/10 Excellent

Wayne

Liked: Cleanliness
Courteous front desk and also staff members
Stayed 2 nights in Oct 2023
Response from Terri on Nov 9, 2023
Thank you for taking time to leave this great review on our staff. Hope to see you again soon!

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not up to par
I've stayed here several times. Always great experience until this time. The bed in our room was the worse I ever slept on... I didn't sleep well at all and woke so sore and hurting all over. What happened??
Stayed 1 night in Oct 2023
Response from Terri on Nov 11, 2023
Our apologies you did not sleep good during your stay with LaQuinta Inn and Suites.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Better hotel than some of the reviews gave it credit for… good location .. good breakfast
Stayed 1 night in Oct 2023
Response from Terri on Oct 24, 2023
Thank you for taking time to leave us this great review!Hope to see you again soon.

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, good sleep.
Stayed 2 nights in Oct 2023
Response from Terri on Oct 24, 2023
Thank you for taking time to leave us this great review ! Hope to see you again soon.

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Terri on Nov 9, 2023
Thank you for taking time to leave us this great review! Hope to see you again soon.

4/10 Poor

Dylan

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Tara

Stayed 1 night in Oct 2023

2/10 Terrible

Randal

Stayed 1 night in Oct 2023

8/10 Good

Kathryn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to off the interstate after a long day driving. Got checked in quickly and the room was clean older looking but clean.
Stayed 1 night in Oct 2023
Response from Terri on Oct 7, 2023
Thank you for taking time to send us a review. Hope to see you again soon!

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Don't get a room next to the utility closets
Cockroaches in the bathroom. Dripping bathtub faucet. Room was next to a utility closet with electric panels that gave off a loud humming sound 24/7. Desk said there was nothing they could do about it. Did not sleep well the night we were there because of the noise from the panels coming through the wall.
Stayed 1 night in Oct 2023
Response from Terri on Oct 24, 2023
Our sincerest apology for the issues with your room. We are working to address the issues and hope you will stay with us again in the future!

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2023
Response from Terri on Oct 24, 2023
Thank you for taking time to leave us a great review! Hope to see you again soon.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame
The room was semi clean no hot water and buggy The staff knew of condition s
Stayed 1 night in Sep 2023
Response from Terri on Oct 7, 2023
Our sincerest apologies for the the room condition and we are looking into this so it does not happen again.

10/10 Excellent

CANDIACE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tennessee geta
Hotel was clean, service was awesome. All staff we encountered were very nice, friendly and knowledgeable. Ready to stay here again.
Stayed 2 nights in Sep 2023
Response from Terri on Oct 7, 2023
Thank you for taking time to send us this great review! Looking forward to seeing you again soon.

4/10 Poor

Clifford

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we had was covered in roaches. Second room we were offered was better (we didn’t see roaches) but was still old and dated.
Stayed 1 night in Sep 2023

4/10 Poor

George

Disliked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Sherry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
TV did not work. They couldn't fix. Outside door did not lock said it never did. No hot water said had contacted someone. Ran out of eggs at breakfast, said we're out, no more coming. Horrible experience.
Stayed 1 night in Sep 2023

8/10 Good

Kerrie

Stayed 4 nights in Sep 2023

10/10 Excellent

Brandon

Business traveler, Traveled with family
Staff, accommodations, pillows, everything was perfect for a 1 night stay. Breakfast was great for hotel breakfast.
Stayed 1 night in Sep 2023
Response from Terri on Sep 27, 2023
Thank you for taking time to leave this great review. Looking forward to seeing you again soon!

4/10 Poor

Kristin

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Upon check in the beds were not made. In fact the sheets were folded and laying on the beds. We had to make the beds ourselves and then ask for comforters and pillows. Also, the shower was clogged. I've never walked into a hotel room (after check in time!) and had to make my own bed before!
Stayed 1 night in Sep 2023
Response from Terri on Sep 20, 2023
Please accept my sincerest apology for the confusion upon check in. This is totally unacceptable and please note that this is being taken care of. Hope to see you again soon!

8/10 Good

Timothy, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great check in and out no problems nice room and was close to the event i was in Bristol for.
Stayed 4 nights in Sep 2023
Response from Terri on Sep 20, 2023
Thank you for taking time to send us this great review. Hope to see you again soon.

2/10 Terrible

Ron

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We walked into our room in 9/14/23 with our four children and saw 2 cockroaches in the bathroom. We immediately left and the front staff would not refund our money. Then we tried to call to get a refund and couldn’t ever reach a human. Terrible experience all around.
Stayed 1 night in Sep 2023
Response from Terri on Sep 23, 2023
Thank you for letting us know the issues you encountered during your stay. Please rest assure we are looking into this.

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there because of the airport shuttle and close access to walkable gas station, Wendy's and a Cracker Barrel.
Stayed 2 nights in Sep 2023
Response from Terri on Sep 20, 2023
Thank you for taking time to send us a great review. Hope to see you again soon!

8/10 Good

Leah

Traveled with family
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Terri on Sep 23, 2023
Thank you for taking time to leave us this great review! Hope to see you again soon.