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Reviews of Motel 6 Kingsport, TN

2 out of 5
Motel 6 Kingsport, TN
4234 Fort Henry Drive, Exit 59 Off I-81, Kingsport, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 308 out of 764 reviews" "
Rating 8 - Good. 251 out of 764 reviews" "
Rating 6 - Okay. 89 out of 764 reviews" "
Rating 4 - Poor. 54 out of 764 reviews" "
Rating 2 - Terrible. 62 out of 764 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chris, Douglasville

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled clean however the sink and tub were filthy and there were toothpaste flecks on the bathroom mirror and smudges on the other mirror and microwave and tv screen. There were some crumbs in the chair and we knew that the room had not be cleaned at all. We got our money back and left.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Chris,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Edward,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stat
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I head to Kingsport every month to see my son and we always enjoy our stay here. The staff is wonderful and the beds are always comfortable.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi MattWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
bot a lot if spacecto walk thecdogs. cery nice stall
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Mark,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Kristine

Business traveler
Liked: Cleanliness, staff & service
Place was clean and what I needed: a bed and bathroom. No frills, good coffee in the morning!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi KristineThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, affordable
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Brian,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Lowell

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Adequate, but nothing fancy. Good coffee in lobby in the AM. Good access to interstate.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a facelift
The room was in disarray. TV did not wok. Phone did not work, huge gash in the shower. Large space under main door that faces outside. Pretty bad overall. But the people who worked there were very helpful. Got tired of calling/getting them.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi John,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

10/10 Excellent

Troy D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable beds, close to interstate
Fine hotel for sleeping. The beds were comfortable. Parking is somewhat limited. It is close to the interstate.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

shehan

Stayed 1 night in Dec 2023

10/10 Excellent

Brantley

Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This I a good one
The staff was awesome and the room was clean and comfortable
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Lana

Traveled with partner
Disliked: Staff & service
Property manager needs to be changed they are nosy and controlling
Stayed 3 nights in Nov 2023
Response from Nancy Y. on Dec 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Heather

Stayed 1 night in Nov 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It is a good value for the money spent. The evening desk staff was not very helpful.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Michael, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Daren

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not a terrible place but just some minor updates and the place can be really nice and comfortable for that price. Staff came into the room at 8am, faucet from tub was leaking, cobwebs in the bathroom and walls, stains on the towels, sheets and walls Great location for what we needed for the weekend.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi DarenAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
The staff are all very nice helpful.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi William,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Timothy, Fairfax

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Next to Arby's and walking distance to Dunkin Donuts and McD. What more can you want?
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Timothy,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value and Comfort
2nd time staying there on the way to Knoxville for a Vols game. Perfect location and people are great, location is great and plenty of good inexpensive food in walking distance. Simple room with every thing you need and no frills. Clean and well worth the price.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Well worth it
Great location just off 81, clean and simple.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Adam

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Jan

Traveled with partner
Staff was friendly and efficient. Check in went smoothly. Coffee was flavorful and hot. Exterminating Company either needs to be changed or come more often. Unwanted bugs in the room. Tissues would be a nice touch.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
There were people outside near back very early morning making noise.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Matt

Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Reva

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
I got two rooms king for one night and a double for two. The air conditioner didn't work the best in the King room the double had bed bugs, plus I asked front desk for a cot for my son and she was rude. So I just walked out. I don't believe I would stay again
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Reva,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

2/10 Terrible

Reva

Stayed 1 night in Sep 2023

8/10 Good

Leonard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was wonderful. Price was reasonable.
Stayed 1 night in Sep 2023

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Beau

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we came into the room it had an odd smell. But before that the front doors were locked, the receptionist was not friendly meaning not that normal Customer Service experience you would expect to receive. Bed sheets had stains on them. The bed is hard as a brick or better off to have slept on the concrete. Highly do not recommend this hotel People out back cooking at around 11 am.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Beau,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I needed. A clean and quiet place to crash for the night
Stayed 1 night in Aug 2023

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Our stay here was clean and comfortable. Pet friendly. Helpful staff. Friendly.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Monika,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Sarah

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Okay for what it is. Could use some new linens and bed spread
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Sarah, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Comfortable and clean room
The hotel was clean and they were doing painting maintenance on the outside rails. So there were working on the appearance. Only negative - there were several concrete planters filled with sand for cigarette butts outside of the rooms. They were filled with cigarettes. I would stay there again.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 2, 2023
Hi Charles, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Sandi

Stayed 2 nights in Jul 2023

10/10 Excellent

Sheri

Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The main attraction for this property is its convenience to Kingsport and I-81. There is also a good selection of restaurants very close by. The room was pretty well maintained and the rates are quite reasonable. I would recommend it.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall I was satisfied EXCEPT the smoke alarm was taken off the wall. This was a major issue if there was to be a fire.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Linda,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

mark

Traveled with partner
Liked: Staff & service
Property is as well kept as possible .it is near its useable life.a full rehab must be in the future.that sayed it was clean and safe.and staff was pleasent.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 12, 2023
Hi Mark, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again and again
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 12, 2023
Hi Devon, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

6/10 Okay

Pam

Traveled with family
Liked: Staff & service
As expected for the price. No bed bugs, room was clean, bathroom was clean. We were in a pinch and needed a place last minute - this place was fine.
Response from Nancy Y. on Jul 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In general a good place to stay
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities
Kingsport TN Motel 6 is very clean. First time staying at this motel but second time staying in Kingsport. First time was at Red Roof. I can say that next time I’m in Kingsport I’ll be staying at this Motel 6. The room was very clean. The floors were clean and mopped and free of any dirt or debris, the towels and bed were clean. The parking spaces got a little scarce the later the day went but it seemed guests could park next door in the Arby's parking lot or the closed down restaurant. There’s a little grassy area that I could take my dog out which included a trash and baggies for dog waste. If I had to mention any cons, I’d say the bed was too hard and the pillows were too flat. Also almost had a mishap where someone from management opened my room door without knocking. Thankfully the latch was flipped over so he didn’t get the door fully open. I’m assuming he got his rooms mixed up but a knock on the door first would have been greatly appreciated. Overall, I’d stay at this Motel 6 again. Cheaper than Red Roof per night but above and beyond much cleaner.
Stayed 5 nights in Jun 2023
Response from Nancy Y. on Jul 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Matt

Stayed 2 nights in Jun 2023