Ratings based on 1,292 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Calgary

Nice family hotel

Posted Jul 27, 2016
This hotel was very clean, spacious and had a nice pool. Unfortunately the WIFI was awful. I couldn't even load a simple webpage. I would stay here again if they fixed the WIFI.
4 out of 5
by A verified traveler

Familiehotel

Posted Jul 27, 2016
Groot hotel met overdekte waterpret. Geschikt voor kleine kinderen. Ideaal voor bezoek aan Kingston. Nette prijs/kwaliteit verhouding. Personeel behulpzaam bij kiezen kamer. Kwam servicegericht over.
Comment from Hotel Management
Jul 28, 2016 by Rebecca, Hotel Management
Hello Ronald, Thank you for your review. I am so glad that you had a great stay!
3 out of 5
by A verified traveler from Toronto

Hoped for better experience based on rating.

Posted Jul 26, 2016
Very noisy air conditioner. Had to turn it off to fall asleep. Swimming pool water temperature uncomfortably cold, after 20 min was done with it.
Comment from Hotel Management
Jul 28, 2016 by Rebecca, Hotel Management
Hello Wes, I apologize that the pool was not warm enough for you. We do try our hardest to keep it around 80 degrees.
1 out of 5
by A verified traveler

Très sale les lits avec tâche de sang

Posted Jul 24, 2016
Pros: Rien
Cons: À refaire au complet
Location: Rien à proximité
Très sale,lit les draps pleins de trace de sang mur sale lampe toute arraché nous avons pris nos serviettes de plage pour dormir et nous avons dormit tout habillé,les images ne représente plus la réalité actuelle des lieux
Comment from Hotel Management
Jul 28, 2016 by Rebecca, Hotel Management
I am so sorry your had a negative stay at the hotel. Thank you so much for your feedback on improvements we need to make.
4 out of 5
by A verified traveler from ontario

Bel hotel à proximité de l'autoroute

Posted Jul 23, 2016
Belle piscine, personnels courtois, prêt des commodités de la ville
5 out of 5
by A verified traveler

Posted Jul 22, 2016
Everything was excellent. I would stay here again.
Comment from Hotel Management
Jul 22, 2016 by Rebecca, Hotel Management
Thanks for 5/5 stars!
4 out of 5
by A verified traveler

Posted Jul 20, 2016
This is an older well maintained hotel. Very friendly and accommodating staff. One minute from the 401, 10 minutes to downtown Kingston.
Comment from Hotel Management
Jul 21, 2016 by Rebecca, Hotel Management
I am glad you had a great stay and you felt the staff was friendly and accommodating. Hope you come to Kingston again.
3 out of 5
by A verified traveler from guelph ontario

Posted Jul 20, 2016
Hotel employees were very polite and helpful. Water park wasn't that great , my kids didn't want to go in . They thought it was to kiddie.
Comment from Hotel Management
Jul 21, 2016 by Rebecca, Hotel Management
I am so happy to hear you had a great stay, and the staff were lovely to you. I apologize the pool area seemed to be geared to younger kids.
5 out of 5
by A verified traveler

Posted Jul 16, 2016
Hotel ideal pour une famille avec de jeunes enfants et excellent rapport qualité-prix. Le personnel est exemplaire.
Comment from Hotel Management
Jul 21, 2016 by Rebecca, Hotel Management
I am so happy you had a great stay!
3 out of 5
by A verified traveler from georgetown

Posted Jul 15, 2016
Pros: Convenient to drive to places no parking fee - the indoor pool area was surprisingly nice and was great for kids - had slide - 2 hot tubs/ sauna
Cons: Noisy air conditioning Free breakfast
Location: Drive Down to waterfront - jail tour - boat cruise
An older hotel that at first sight seemed aged but for the 3 days that I stayed it became less noticeable - the indoor pool has lifeguards with a big twirly slide for kids while the adults had 2 whirlpools a Sauna and steam room all in good working order - the pillows on the bed and sheeting was nice and the comfort of the bed okay - it was clean . The hotel was 5 minutes off the 401 -parking was free and the location was drivable to most touristy locations - a reasonable price compared to other hotels
Comment from Hotel Management
Jul 21, 2016 by Rebecca, Hotel Management
I am glad you enjoyed your stay at the hotel and find our location great for heading downtown or to the highway. Happy the kids enjoyed their time too and liked the features in the indoor pool.