Ratings based on 877 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Nioagara

Posted May 14, 2018
Well appointed hotel with Bar and Restaurant facilities close to downtowm
Comment from Hotel Management
May 17, 2018 by Hailey - Front Office Manager, Hotel Management
Thank you for the incredible review based on your recent stay with us. We are happy to know you enjoyed the Restaurant facilities and location. We hope to welcome you back again in the future.
3 out of 5
by A verified traveler from Ontario

Posted May 13, 2018
clean and comfortable but somewhat dated.
Comment from Hotel Management
May 17, 2018 by Hailey - Front Office Manager, Hotel Management
Thank you for sharing your opinion with us on Expedia. We appreciate the kind words regarding the cleanliness and comfortableness of the rooms. We hope to welcome you back again soon.
4 out of 5
by A verified traveler

Posted May 12, 2018
Comment from Hotel Management
May 17, 2018 by Hailey - Front Office Manager, Hotel Management
Thank you for taking the time to rate us on Expedia. We hope to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2018
Restaurant staff very friendly . Great food selections . Very comfortable bed . Defiantly come back .
Comment from Hotel Management
May 8, 2018 by Hailey - Front Office Manager, Hotel Management
Thank you for the kind words regarding the friendly staff, delicious food and comfortable rooms. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2018
Very nice. Excellent staff. Great breakfast.
Comment from Hotel Management
May 8, 2018 by Hailey - Front Office Manager, Hotel Management
We appreciate you taking the time to share your opinion with us. Thank you for the positive feedback and we look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, great breakfast.

Posted Apr 30, 2018
Pros: Location, breakfast
Cons: Pillows were very uncomfortable
Location: Queens university
Good location, great breakfast, friendly staff. Bar and restaurant seemed very busy with locals. Easy check in and check out.
Comment from Hotel Management
May 8, 2018 by Hailey - Front Office Manager, Hotel Management
We appreciate you taking the time to share your experience with us on Expedia. We would like to apologize in regards to the comfort of the pillows and hope you will visit us again next time you are in Kingston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2018
Comfortable, cozy, clean and friendly! Waiter in the bar looked like Jon Hamm and was very good at his job
Comment from Hotel Management
May 8, 2018 by Hailey - Front Office Manager, Hotel Management
Thank you for taking the time to share your experience with us. We look forward to passing on the kind words regarding the server in the bar and hope you will visit again soon.
2 out of 5
by A verified traveler from Kingston, ON

Bathtub slow to drain.

Posted Apr 1, 2018
Rooms are Okay, but there was hair on the bathroom walls (several), and in the tub. The bathtub was VERY slow to drain, and was standing in dirty water by the time I finished my shower. Took an hour to drain before the next person could shower. The buffet breakfast was nice, until I found a hair in my scrambled eggs and lost my appetite. The staff was Great, and the pub had great food.
Comment from Hotel Management
Apr 9, 2018 by Hailey, Hotel Management
Dear Anonymous, Thank you for taking a moment to write about your recent stay at the Best Western, Fireside Inn. I was disappointed to read that you did not have a good experience at our property. I would like to extend my apologizes for not exceeding your expectations. Your feedback is important to us and will be shared with the proper departments so that we may provide a better experience in the future. Hopefully we will have an opportunity to welcome you back on your next visit to Kingston. Sincerely, Hailey Fournier Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa On

Great spot

Posted Apr 1, 2018
Always a nice stay at The Fireside. Rooms are cozy with fireplace. Staff are friendly. Tom's Place is excellent choice for dinner or drinks.
Comment from Hotel Management
Apr 9, 2018 by Ha, Hotel Management
Dear Kevin, Thank you for taking the time to share your feedback based on your stay at the Best Western, Fireside Inn. We are thrilled to read you enjoyed your time at our property and thank you for all the positive comments! We look forward to welcoming you back again soon. Best Regards, Hailey Fournier Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Posted Mar 26, 2018
Pros: Location, room aesthetic, two restaurants on site, free breakfast, free airport transportation
Cons: Breakfast
Location: Close to the bus stop and right next door to a supermarket
Very friendly staff, lovely room and free shuttle/taxi service to the airport was a fantastic bonus.
Comment from Hotel Management
Apr 9, 2018 by Hailey, Hotel Management
Hello Emmanuelle, Thank you for sharing your feedback from your recent stay at the Best Western, Fireside Inn. I'm delighted to hear you enjoyed your room as well as our two onsite restaurants. It's a honour to hear you found the staff friendly. Your positive comments will be shared as I know it will make their day as it did mine. I hope we will have a chance to welcome you back to our property during your next trip to Kingston. Kind Regards, Hailey Fournier Front Office Manager