Ratings based on 449 Verified Reviews

3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, OH

Nice Hotel in Kingston

Posted Mar 9, 2017
Pros: Clean, quiet rooms. Excellent free breakfast. Helpful staff.
Cons: Hairdryers in rooms would be nice.
Location: Restaurants and historic downtown Kingston.
I stayed here one night for a trip to Bard College. Hotel room was clean and quiet. Hotel was close to restaurants and downtown Kingston. The free breakfast was excellent. The only negatives were that the room didn't come with a hairdryer and the hallways are dim. Everything in the hallway looks the same and the building can turn into a bit of a maze. Staff were polite and helpful.
Comment from Hotel Management
Mar 10, 2017 by DH, Hotel Management
Thank you for staying with us at the Best Western Plus Kingston for your visit to Bard College. I am happy that you enjoyed your stay. Due to new hotel regulations we are now required to place our hairdryers on the shelf in the closet. Sorry you were not able to locate it. Always feel free to call the desk with any concern. We hope to have you stay with us again.
4 out of 5
by Lijuan Kathy

Posted Feb 27, 2017 on Hotels
heater did not work, have to change the room.
Comment from Hotel Management
Apr 10, 2017
Thank you for your feedback. Sorry for the inconvenience but thank you for the opportunity to correct the problem. We have made improvements so that others do not have the same issue. We hope to have you stay with us again in the future.
2 out of 5
by A verified traveler from Virginia

Posted Feb 27, 2017
There was a fire alarm going off in the hall when we arrived. Had to change rooms because there was a dog next to us that would not stop barking. Second day the key would not work and had to get that fixed. You could hear the other guest as if they were in your room. We will not stay here again. On the up side the free breakfast was good and the staff was friendly.
Comment from Hotel Management
Apr 10, 2017 by Deb Harris, Hotel Management
Thank you for your comments. We appreciate the feedback as it helps us make improvements. We are sorry that you had issues with your room. Thank you for recognizing the efforts of our staff and your breakfast comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel for small Town

Posted Feb 25, 2017
I spent a overnight stay in Kingston. Staff was friendly, Guests was also friendly. There was a lot of noise throughout the Hotel however, security was on top of it as soon as they got the complaints at the front desk. It was winter break so it didn't bother me at all. I knew it would be kids running around. But the Staff was quickly on top of the situation. Room was Not as clean as I would have like it to be.
Comment from Hotel Management
Apr 10, 2017 by Deb H, Hotel Management
Thank for you your wonderful review. We do strive to make everyone's stay enjoyable. We are a great hotel for families. Sorry the room cleanliness did not meet your expectations. Appreciate you letting us know so we can improve this area.
4 out of 5
by Anne

Skip breakfast.

Posted Feb 23, 2017 on Hotels
Our room was good, especially for this price, with crisp linens and very comfortable beds and pillows. Don't bother taking advantage of the free breakfast buffet, though - it was disgusting. I never have high expectations for these, but this buffet was noteworthy: half-cooked eggs, off-tasting juice, watery coffee, and leaden baked goods. There was very little that was actually edible. It shouldn't be that hard to do a decent breakfast.
Comment from Hotel Management
Apr 10, 2017
Thank you for the review. Great to hear that you enjoyed your room. Sorry the breakfast fell below your expectations. We are always focused on making improvements so we appreciate you letting us know. We hope you give us a try next time you are in the area.
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Apr 10, 2017
Thank you for the 4 star review!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, NY

Nice hotel close to plaza in town

Posted Feb 2, 2017
Had a great experience!! Wish it was a little cheaper but the beds were very comfortable
5 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for staying at the Best western Plus in Kingston NY. I am happy you enjoyed your stay. Sincerely, Cheryl F.O.M.
2 out of 5
Recommended
for Everyone
by A verified traveler from Westchester NY

Don't Stay in Room 201

Posted Jan 21, 2017
Pros: The pillows. We brought our own, didn't need them.
Cons: The food.
There's nothing in the room to be afraid of (as there was in Room 237 of the Overlook Hotel). But there is a smoking area right outside, under the window. The smoke makes it into the room. And people talking was pervasive.
Comment from Hotel Management
Jan 28, 2017 by cw, Hotel Management
I am very sorry for the problem you experienced with smoking and talking out side your window. I appreciate you letting me know of this problem. Sincerely, Cheryl F.O.M.
5 out of 5
Recommended
for Everyone
by A verified traveler from poconos

Gorgeous place

Posted Jan 20, 2017
Very clean, very comfy, great tv, nice bathroom. Extensive channel list. Awsedome restaueant in hotel. Amazing breakfast!!!!!
Comment from Hotel Management
Feb 21, 2017 by cw, Hotel Management
I am so happy you enjoyed your stay at the Best western in Kingston NY. I appreciate your great comments and will share them with my staff. Hope to see you agin soon. Sincerely, Cheryl F.O.M.