Booked online an accessible room, but upon arrival accessible room was unavailable. I booked the room 36 hours in advance. Traveled 300 miles to have this awful experience! Wheelchair to wide for bathroom
Comment from Hotel Management
Jan 30, 2017 by Tom Pham-Nguyen, Hotel Management
I am sorry that we did not accommodate your request. We were having some issues with reservations not syncing with our hotel software. During this time, the reservations were entered in manually and we may have missed your special request.
It took a while to find your reservation, but it was clear that this mistake was on our part. We understand that hospital visits are a stressful time and that this mistake has greatly impacted your stay. I am personally very sorry for your experience. If you would like to contact me to ensure this does not happen again, please do so.