Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Bed comfort

Posted Feb 4, 2016
The bed sheets were gritty. This was not nearly typical nor the best quality cleanliness I have experienced.
Comment from Hotel Management
Feb 5, 2016 by Cindy, Hotel Management
Thank you for providing us with feedback about your recent stay. We apologize for the uncomfortable bed linen and hope you will allow us the opportunity to provide you with a better experience when travel brings you back to the area.
2 out of 5
by A verified traveler from Burlington, VT

Noisy, noisy, noisy

Posted Jan 28, 2016
Pros: Location
Cons: New windows to seal off the sounds of the freight trains and the wind.
Location: Location is convenient for access to 87.
Freight train whistles all night long and wind howling through windows that do not seal tight. Also no complimentary coffee in the lobby.
Comment from Hotel Management
Jan 30, 2016 by Cindy, Hotel Management
David, We appreciate the feedback regarding your recent stay with us. We apologize that you were disturbed by passing trains and did not get a restful nights sleep. Thank you again for sharing your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Solis

Posted Jan 6, 2016
All good. The issue I have is the bar. Closed at 10 on New Year's Eve. Should have been open as there were many people there . Might hold us back from going there on new years on the future
Comment from Hotel Management
Jan 28, 2016 by Cindy, Hotel Management
Gary, Thank you for providing us with feedback about your experience. Check back with us next year as we are looking into the bar hours on event nights.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2016
I had very nice experience, good time, staff is excellent, room are clean and I would say it is a 4 star hotel. I would recommend breakfast to be included
Comment from Hotel Management
Jan 29, 2016 by Cindy, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your stay. Tip: When booking your next Courtyard room, we do offer breakfast included packages.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brewster, NY

Great hotel with very comfortable rooms1

Posted Dec 28, 2015
Pros: The convenience to area attractions
Cons: fixing the hot tub so that it works properly
Location: The mall is right next to the hotel within less than a quarter mile.
Had a great stay as always. We have stayed here before and we like using this hotel when staying in Kingston. Very pleasant atmosphere with friendly staff. This stay, the only issue we had was that the hot tub was not working right and the temperature was not very hot but other than that one item, we had a great stay.
Comment from Hotel Management
Jan 27, 2016 by Cindy, Hotel Management
Christine, We appreciate you sharing your experience with others. We apologize that the hot tub was not at a comfortable temperature during your stay. We are glad that you enjoyed your time with us and hope you will visit in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

Location, location, location

Posted Dec 23, 2015
Hotel is fine. Clean, comfortable, friendly staff. Location is a bit bizarre, in the middle of a shopping mall. Lots of truck traffic early, no decent restaurants nearby except for awful chains like Ruby Tuesday and Crapplebees.
2 out of 5
by A verified traveler

Disappointed

Posted Dec 5, 2015
Have stayed here in the past and really enjoyed it. This time the hot tub was broken, staff was unapologetic. Hotel room paint and wallpaper were peeling off and e sofa was torn. This place is not bring kept up. Will not return here.
Comment from Hotel Management
Dec 9, 2015 by Cindy, Hotel Management
We sincerely apologize that your stay was not a satisfactory one. We will look into the issues that you mentioned and make corrections to improve our guests stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great hotel hotel close to hiking and old Kingston

Posted Nov 24, 2015
Wonderful staff and great breakfast! The bed was amazing and the room was gorgeous and spotless.
Comment from Hotel Management
Dec 9, 2015 by Cindy, Hotel Management
Thank you for sharing your experience. We are so pleased that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monroe, NY

Nice hotel near the mall

Posted Nov 16, 2015
Pros: I like that the pool was warm and the whirlpool had the old jets with some massaging power. The Courtyard looked nice, even though it was cold.
Cons: A rug in front of the Bisto, in case you come out of the pool you don't drip on the tiles.
Location: It was easy to find, right off of 9W. the mall was convenient along with any type of food you desire.
The hotel was nice. They were really friendly. They gave me a plate and some condiments for my leftovers the night before. They checked us in by coming around the counter to greet us. The location was ideal-walk to the mall.
Comment from Hotel Management
Nov 19, 2015 by Cindy, Hotel Management
Thank you for providing us with feedback about your visit.It is wonderful to know that our staff provided a warm greeting at check in. We hope to see you again when travels bring you back to the area.
5 out of 5
by Holly

Posted Nov 8, 2015 on Hotels
Comment from Hotel Management
Jan 23, 2016 by Cindy, Hotel Management
Thank you for providing us with feedback about your visit. We hope to see you again when travels bring you back to the area.