Location was the best quality
Posted Feb 5, 2017
The location was great for me. However, when I booked in at 4:00 p.m., the room I had reserved had not been cleaned. A new room was arranged very quickly. However, it was like an ice box. The window was left open, and I nearly froze. No attention to detail!
Comment from Hotel Management
Feb 11, 2017 by Elizabeth Bradshaw, GM, Hotel Management
Hello Shirley :)
Please accept my sincerest apologies for the chilly room - I agree that it would be hard to get comfortable in a cold room. Thank you for your feedback - I have shared your comments with the HK staff and will use it to improve the quality of the service we provide. We hope to see you again real soon! Have a great day!