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Reviews of Gananoque Inn & Spa

3 out of 5
Gananoque Inn & Spa
550 Stone Street South, Gananoque, ON

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 890 reviews" "
Rating 8 - Good. 311 out of 890 reviews" "
Rating 6 - Okay. 141 out of 890 reviews" "
Rating 4 - Poor. 82 out of 890 reviews" "
Rating 2 - Terrible. 35 out of 890 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Pevel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 13, 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right on the water! Could walk to everything. Staff was great!
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
We're thrilled to hear you had a wonderful experience! Thank you for your kind words and for choosing to stay with us. We hope to see you again soon!

6/10 Okay

Cynthia

Traveled with partner
Great area, very walkable and right on the water!
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
We're so glad you enjoyed the area and our waterfront location! Your feedback is appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Inn for the solar eclipse. It was an excellent stay. The room was beautiful and nicely appointed, lots of space. Complimentary breakfast was great! The location was excellent, perfect view of the water and tucked away ok a quiet street but close enough to walk to everything downtown. We are already looking forward to coming back!
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for your kind words! We're delighted you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Frontdesk on Mar 18, 2024
Thank you very to stay with the gananoque inn and spa.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an old building that has been well cared for and provides exceptional service and views combined wit caring staff.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed our exceptional service, views, and caring staff.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with a fireplace, which was nice cozy touch. The lady at the front desk was pleasant and very friendly. Shower could have been a little warmer and breakfast a little bit more substantial but way better than a typical "Holiday Inn" breakfast. Will definitely be back!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you for your feedback! We're glad you enjoyed the cozy ambiance and friendly service. We'll work on adjusting the shower temperature and enhancing our breakfast offerings. Looking forward to welcoming you back soon!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible view of the St Lawrence River and the 1000 islands. Buildings are historical and well kept a welcome change from regular "cookie cutter" hotels
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 11, 2024
Thank you for your kind words! We're thrilled you enjoyed our historic charm and picturesque views. Your satisfaction is our priority, and we're glad to provide a refreshing alternative to traditional hotels.

4/10 Poor

Karin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cons - Sadly worn curtains that were broken and unable to be closed to block the bright lights outside, a heater that only blew ice cold air, barely tepid water in the morning. Finally got a gas fireplace to work, only to have the fan squeak and rattle all night long. It did eventually warm up the frigid room though, which came in handy when there was only cool water with which to shower (even after it ran for 10 minutes). In-room coffee was super duper stale, I did eventually find a q-tip in my bag so I could stir in some sugar (still undrinkable). The clock hadn’t been set ahead since the fall time change, so I suspect the coffee had been there for at least that long. Breakfast downstairs was so-so. Eggs were done nicely and served warm, but the bacon was chilled enough that it must only have been pulled out of the walk-in cooler and put under a heat lamp for a mere moment…not long enough to warm it through or melt the congealed grease, though. At checkout I did bring things up and was told that due to safety valves that were installed, the water doesn’t get hot. Even warm would have been nice. Pros - Every single one of the staff were incredibly nice. Very friendly, as helpful as they could be given the circumstances. The room was very clean, the bed was REALLY comfortable. Nice sunrise. In the end, on one of the coldest nights of the year I was more fortunate than many others without the resources to rent a room. That said, next time I’ll keep driving.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 22, 2024
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your constructive feedback. We're glad to hear that our staff was friendly and helpful, and that you found the room clean with a comfortable bed. We take your concerns seriously and will address them promptly to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Services on Jan 21, 2024
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

Richard

Great location very attentive staff
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thank you for your kind words! We're thrilled you enjoyed our great location and experienced attentive service. We appreciate your positive feedback and hope to welcome you back soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 12, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Rishu on Dec 14, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

Trina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rushi was very hospitable and kind. It is a very cute hotel with a beautiful view of the water.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 9, 2023
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

6/10 Okay

George

Liked: Staff & service
I have stayed at the Gananoque Inn and Spa many times on my way to and from family in the States. I have always enjoyed my room and the property. This stay, however, was a completely different experience for me. I was tucked into the annex, which had limited amenities - no fridge or microwave and no access to ice - and a very loud heater that didn't work properly and kept me up for most of the night. I realize it's the off season, but that's no reason to provide guests with a second-class stay. The only positive was an updated bathroom with a decent shower. Based on this experience, the likelihood of me staying at this property again is doubtful. The Gananoque Inn is, clearly, a warm-weather destination.
Stayed 1 night in Nov 2023
Response from R on Nov 28, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

2/10 Terrible

Saida

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gan Inn on Nov 12, 2023
I'm sorry that you thought your stay was terrible can you elaborate on this. I do know on check out there was four in your room instead of 3 as stated and because you only got three breakfast you shared a breakfast..

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Heritage Hotel
Made a reservation through Hotels.com and asked for a room with a lake view. When we arrived at the hotel we were given a room with no lake view and were told that the lake view rooms get those who book directly through the hotel’s website (!) and not through the third party and we still could get a lake view room but needed to pay extra money. We did not want to ruin our stay and decided to pay the extra fee. Later we discovered and were disappointed that we paid much more than if we would book the same room initially through Hotels.com. For any other requests the staff was helpful and friendly. It is convenient that parking and breakfast are included in the pay. Gananoque Inn is a historical hotel and it is a heritage property. I would say that it is one of the gems of Gananoque town. It has a very good location. I really hope that the character, style of this hotel will not be ruined; I hope this heritage property will be preserved today and for future generations, no matter who is or will be a private owner of this hotel.
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 12, 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our historical hotel and the helpful and friendly staff. We understand your initial request for a waterfront room, and as communicated earlier, these rooms are not available through third-party websites. Your original booking was for 2 Double Bed rooms. At check-in, you chose to upgrade to a 1 King Bed with a Fireplace and River View. The additional fee was applied based on the room type selected.We apologize for any inconvenience caused and hope that despite this, you enjoyed your overall stay with us. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, quaint spot to spend a night or two. Great staff & very friendly atmosphere....highly recommend!!
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 11, 2023
Thank you for your kind words! We're delighted you enjoyed your stay at our lovely spot. Our staff is dedicated to providing a friendly atmosphere, and we appreciate your recommendation. We look forward to welcoming you again!

4/10 Poor

Jan

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 10, 2023
Thank you for staying with us. Could you please share any concerns or feedback about your experience?

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Rishu on Nov 9, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

WENDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Room was well equipped and clean. We had a great stay. Beautiful along the water. Staff was great.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 Excellent

Gerrit

Traveled with family
Liked: Cleanliness
Decor could use an update (especially broadloom) Loved the antiques and fireplace and location on the water. And elevator seems necessary 😊
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 5, 2023
Thank you for your feedback. We're thrilled to hear that you enjoyed our antique decor, fireplace, and waterfront location. The Inn, which is an historic building, was built in 1865, and no elevators were installed. We continuously strive to enhance our guests' experience and will consider your input for future improvements.We look forward to welcoming you again soon.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He had a lovely little get away at the inn. The staff was friendly and accommodating and the property and room were very clean. Locations was perfect for a late fall walk around the waterfront.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 29, 2023
Thank you for your kind words about your recent stay at our inn! We're delighted to hear that you had a wonderful getaway and that you found our staff friendly and accommodating. We take great pride in maintaining a clean property and rooms for our guests to enjoy. We hope to welcome you back soon for another fantastic stay!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 30, 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

4/10 Poor

evan

Traveled with family and small children
Disliked: Cleanliness
The bed was stained. The sheet and hair in it from other people. No fitted sheet on the mattress so we could see the yellow stained mattress
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 28, 2023
We apologize that you found your room in this condition. It would have been helpful had we known while you were here so we could rectify your issues at the time.

10/10 Excellent

lisa a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 27, 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Needs an elevator for 2nd and 3rd floor rooms.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 25, 2023
Thank you for your feedback. We appreciate your kind words about our staff and regarding elevator The Inn, which is an historic building, was built in 1865, and no elevators were installed, We apologize for any inconvenience this may cause and appreciate your understanding.Your feedback is important to us.We look forward to welcoming you again!

8/10 Good

Elyse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to multiple restaurants and the Thousand Islands Playhouse. It was nice to have a breakfast at the restaurant included in our stay, however the potatoes were under cooked and the toast had way too much butter on it. The staff were extremely friendly, I think they were just really busy the weekend we stayed. I would stay here again.
Response from Gan Inn on Oct 24, 2023
Thank you for your feedback! We appreciate your comments on the convenient location, though we'll address the breakfast issues. Our friendly staff will ensure a better experience on your next stay. We look forward to welcoming you again!

10/10 Excellent

Amma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 23, 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 12, 2023
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

4/10 Poor

Mugsy

Traveled with group
Friendly staff but way overpriced for the size of the room.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 14, 2023
Hello, thank you for your comments. You booked standard room with 2 beds. That was what we booked for you.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the Canadian Thanksgiving weekend, and all banks were closed.The staff was very helpful. They exchanged some of our US currency to Canadien dollars. The best thing about this hotel is its location. It is withing walking distance to most places of interest in Gananoque.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 13, 2023
Thank you for your comments. We appreciate you staying with us. We're so pleased our staff was able to accommodate your needs.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 11, 2023
Thank you for staying with us.

10/10 Excellent

Annalea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 10, 2023
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

6/10 Okay

Giuseppe

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Facility is old and looking tired. Rooms facilities below average (old bar fridge). Poor TV
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 28, 2023
Thank you for your feedback; we appreciate your input. We apologize for any inconvenience you experienced during your stay. Some of the rooms have smart tv's, but we don't replace the tv's until they no longer are working.

10/10 Excellent

matt

Liked: Staff & service, property conditions & facilities
I get that is is an old building. So the stairs are a bit off. The carpet isn’t the newest. But I give five stars for the bathrooms. They are great. I finally had a shower where the shower head is above me. At 6’4 that is a great feat.
Stayed 1 night in Oct 2023
Response from Gan Inn on Oct 9, 2023
Thank you for your review.

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed at this hotel for 3 nights. At first when we drove up to the hotel, it did have character but wasn’t sure how the inside looked. We were pleasantly surprised, they are renovating the inside which included the lobby ( which was beautiful) the bedroom, washrooms etc. The receptionist was very friendly as was the wait staff. We had our friend meet us there on our last night and were equally impressed as we were. We would definitely stay there again in the future.
Stayed 2 nights in Oct 2023
Response from Gan Inn on Oct 7, 2023
Thank you for your kind word and we are pleased that you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
I couldn’t recommend this hotel highly enough. It’s slightly dated - but that’s part of its charm. Modern-dated. The staff was friendly and helpful. The location is amazing. 6-8 minute walk to the main street. View of the water from the patio and from most of the rooms.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 2, 2023
Thank you for your glowing feedback! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our staff friendly and helpful.We look forward to welcoming you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was so nice and helpful and the rooms were great.
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 3, 2023
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with us! Thank you for your kind words, and we look forward to welcoming you back soon.

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Inn
We've been there many times everyone was very friendly, meal were fantastic, rooms very clean and comfortable
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 1, 2023
Thank you for your staying with us! We're thrilled to hear you've had great experiences with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 1, 2023
Thank you for staying with us. We appreciate you taking the time to comment and rate the Inn.

10/10 Excellent

Gurjap

Traveled with family
Liked: Amenities
Good place to stay but breakfast is 2/5
Stayed 1 night in Sep 2023
Response from Rishu on Oct 2, 2023
Dear Gurjap,Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. We greatly appreciate your input and are committed to providing the best possible experience for our guests.We are pleased to hear that you found our establishment to be a good place to stay. We strive to create a comfortable and welcoming environment for all our guests, and it is heartening to know that you had a positive overall impression of your visit.However, we are disheartened to learn that your experience with our breakfast did not meet your expectations. We take our guest feedback seriously, and we will use your comments as an opportunity for improvement in this particular area. Your satisfaction is of the utmost importance to us, and we will work diligently to enhance our breakfast offerings to provide a more enjoyable experience in the future.We value your patronage and would be grateful for another opportunity to serve you. Thank you for choosing to stay with us, and we hope to welcome you back in the near future to showcase the improvements we have made.Warm regards,

4/10 Poor

Randy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed 3 nights the property is run down but clean. One gentlemen at the front desk was attentive all the other staff payed no attention to you and were unhelpful. THE WORST BREAKFAST experience ever from service to food.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 29, 2023
We're not sure what part of the hotel you are considering run down as we have just had a complete renovation of the rooms. There is still more work to do, but there always will be. We apologize that our staff did not respond to any of your inquiries you may have had. It is easier to respond to issues while you are at the Inn, than after you have left.

2/10 Terrible

Shahab

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Sep 27, 2023
please contect the hotel for issue

10/10 Excellent

Luc

Stayed 1 night in Sep 2023
Response from Thanks on Sep 27, 2023
Thank you very much for good reviews we can share with staff.

8/10 Good

Deborah

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 14, 2023
Thank you for staying with us, and thank you for your comments.

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk on Sep 27, 2023
Thank you for your review.