Grand Hotel Excelsior Port Royal

Photo gallery for Grand Hotel Excelsior Port Royal

Primary image
Terrace/patio
Comfort Room, 2 Double Beds, Garden View | Egyptian cotton sheets, down comforters, pillowtop beds
Deluxe Room, 1 King Bed, Pool View | Egyptian cotton sheets, down comforters, pillowtop beds
Deluxe Room, 1 King Bed, Partial Sea View | Egyptian cotton sheets, down comforters, pillowtop beds

Overview of Grand Hotel Excelsior Port Royal

Grand Hotel Excelsior Port Royal

3.5 star property

Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant
  • Business services
Map
1 Port Royal Street, Kingston, Saint Andrew

Explore the area

  • Popular LocationLime Cay Beach2 min drive
  • AirportKingston (KIN-Norman Manley Intl.)10 min drive
  • Popular LocationFort Charles15 min drive
  • Popular LocationNational Gallery of Jamaica24 min drive

Choose dates to view prices

About this area

Kingston

Located on the waterfront, Grand Hotel Excelsior Port Royal is in Port Royal, a neighborhood in Kingston with good airport proximity. National Gallery of Jamaica and African-Caribbean Heritage Centre are cultural highlights, while Fort Charles is a notable landmark. Looking to enjoy an event or a game while in town? See what's happening at Sabina Park or National Arena. Guests appreciate the hotel's quiet location.

What's nearby

  • Lime Cay Beach - 2 min drive
  • Fort Charles - 15 min drive
  • Jamaica Conference Center - 23 min drive
  • National Gallery of Jamaica - 24 min drive
  • African-Caribbean Heritage Centre - 24 min drive

Getting around

  • Norman Manley Intl. Airport (KIN) - 10 min drive

Restaurants

  • Gloria's Seafood - 5 min walk
  • Juici Patties - 23 min drive
  • F&B DownTown - 23 min drive
  • Domino's - 23 min drive
  • Tastee - 24 min drive

About this property

Grand Hotel Excelsior Port Royal

3.5-star hotel in the heart of Port Royal
You can look forward to a free breakfast buffet, a roundtrip airport shuttle, and a free daily manager's reception at Grand Hotel Excelsior Port Royal. The onsite fine-dining restaurant, Red Jack, features ocean views and brunch. Enjoy onsite activities like boat tours and fishing. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
Other perks at this hotel include:
  • An outdoor pool
  • An area shuttle, express check-out, and tour/ticket assistance
  • Express check-in, newspapers in the lobby, and meeting rooms
  • Concierge services, smoke-free premises, and a 24-hour front desk
  • Guest reviews speak well of the quiet location and helpful staff
Room features
All guestrooms at Grand Hotel Excelsior Port Royal include thoughtful touches such as air conditioning, as well as amenities like late night room service and free WiFi. Guests reviews give good marks for the spacious rooms at the property.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and shower/tub combinations
  • 32-inch TVs with cable channels
  • Free extra beds, coffee/tea makers, and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Red Jack

Things to do

  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

67% of travelers were happy with check-in
Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Frequently asked questions

Does Grand Hotel Excelsior Port Royal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Hotel Excelsior Port Royal?

As of Sep 25, 2022, prices found for a 1-night stay for 2 adults at Grand Hotel Excelsior Port Royal on Oct 9, 2022 start from $96.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Excelsior Port Royal pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Hotel Excelsior Port Royal?

Check-in is from 3:00 PM - anytime.

What time is check-out at Grand Hotel Excelsior Port Royal?

Check-out is at noon.

Does Grand Hotel Excelsior Port Royal provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 20 per person applies.

Where is Grand Hotel Excelsior Port Royal located?

Located in Port Royal, this hotel is 2.9 mi (4.6 km) from Fort Charles and within 16 mi (25 km) of Jamaica Conference Center and National Gallery of Jamaica. African-Caribbean Heritage Centre and Coke Memorial Hall are also within 16 mi (25 km).

Can I cancel my reservation for free at Grand Hotel Excelsior Port Royal and receive a full refund?

Yes, Grand Hotel Excelsior Port Royal offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hotel Excelsior Port Royal cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.0
Rating 5 - Excellent. 82 out of 583 reviews
5 - Excellent 14%
Rating 4 - Good. 142 out of 583 reviews
4 - Good 24%
Rating 3 - Okay. 153 out of 583 reviews
3 - Okay 26%
Rating 2 - Poor. 89 out of 583 reviews
2 - Poor 15%
Rating 1 - Terrible. 117 out of 583 reviews
1 - Terrible 20%

3.3/5

Cleanliness

3.4/5

Staff & service

2.5/5

Amenities

2.9/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Emalie
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
THE PROPERTY WAS NICE, I ENJOYED MY STAY....THE AMBIENCE, THE FOOD WAS GREAT! ...NOTHING TO COMPLAIN ABOUT...EXCEPT THERE WAS NO RECEPTION AT 7AM WHEN I WAS CHECK-IN OUT AND I ALMOST MISSED MY FLIGHT! OTHERWISE ALL WAS WELL!
Stayed 1 night in Sep 2022

3/5 Okay

Robert
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed 2 times at this this last time they put me in a room inferior to that advertised, the room was advertised was with a partial sea view, the room that I recieved had no sea view or terrace.
Stayed 4 nights in Sep 2022

1/5 Terrible

Ian
Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Inside the room was very filthy The carpet need to be changed In the middle of the night The bed Started to fall apart
Stayed 1 night in Sep 2022

3/5 Okay

Connie-Jo, Lauderhill
Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool could have been cleaner. There was no breakfast buffet as advertised, but the food was delicious. Breakfast, lunch and dinner were all delicious.
Stayed 2 nights in Aug 2022

3/5 Okay

Gayon
Traveled with family
Liked: Cleanliness
Disliked: Amenities
Add bottle water to the room
Stayed 2 nights in Aug 2022

5/5 Excellent

angella
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept, and room comfortable, and has a good view. Hope spa will be up soon.
Stayed 2 nights in Jul 2022

5/5 Excellent

Sherille
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly room was clean & linen was fresh with lasting smell especially the hot & cold in the shower. Breakfast was well prepared not too salty just right for any individual the view is beautiful with a lot of fresh air & great humidity. Housekeeping was good staff came by to check on what you need .
Stayed 2 nights in Jun 2022

5/5 Excellent

Amy
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/5 Good

OSMAN
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all
Stayed 2 nights in May 2022

2/5 Poor

Jean
Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stated to have Egyptian thread bed sheets and all these amenities that are not true. The sink looks like it was going to detach from the wall. There were 2 bugs in our room which we had to kill. there is no room service, you literally have to leave room and place order in the property restaurant. Most of the items in restaurant to eat were not available. The room was dirty upon arrival. Do not recommend this hotel! Save your money and find something better.
Stayed 1 night in May 2022