Reception

Reviews of Hampton Inn Kingston

2.5 out of 5
Hampton Inn Kingston
1307 Ulster Ave, Kingston, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1009 reviews" "
Rating 8 - Good. 264 out of 1009 reviews" "
Rating 6 - Okay. 62 out of 1009 reviews" "
Rating 4 - Poor. 22 out of 1009 reviews" "
Rating 2 - Terrible. 25 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, quiet stay
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Many thanks for the 5-star review, Catherine! We appreciate you taking the time to share your positive experience at Hampton Inn Kingston with us and others, and we are pleased to hear that you had a peaceful stay and an easy check-in experience. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another hassle-free and relaxing stay at our Kingston hotel. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Javier

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Many thanks for the 5-star review, Javier! We appreciate your choice to stay at Hampton Inn Kingston and are incredibly grateful you took the time out of your busy schedule to rate us. We hope your stay was pleasant and comfortable and you'll be back for another enjoyable experience. Thank you for giving us the opportunity to serve you. We hope to see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely nice, the room and other amenities were all modern, clean and comfortable.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Rob, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston with five stars! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to hear that our pleasant staff and modern accommodations/amenities were highlights of your visit, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another exceptional stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

4/10 Poor

Christo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Russ

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 5, 2024
Thank you so much for awarding us a perfect 5/5 rating, Russ! It was our pleasure to host you at Hampton Inn Kingston, and we are thrilled to know our culinary offerings hit the spot! We believe in starting your day on the right foot with a good breakfast, and we are so happy to hear that you loved our breakfast so much. We also hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is our ultimate goal, and we look forward to seeing you again soon so we can share another enjoyable experience with you. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Jonathan, Hackensack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby felt corporate.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Mar 5, 2024
Dear Jonathan, Thank you for taking the time to rate your recent stay at Hampton Inn Kingston. We appreciate you awarding us a perfect rating, and we are happy that we met your expectations. We look forward to your next visit and hope to share another 5-star experience with you upon your return. Thank you for supporting our product. We sincerely value your business and your feedback. Safe travels!Warm regards,Guest Experience Team

8/10 Good

Nattanart

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 23, 2024
Dear guest, Thank you for choosing Hampton Inn Kingston for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Convenient to shopping, food and movies. Everything is always clean and staff is always helpful and friendly.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear Amy, We are delighted to have provided you with friendly and convenient accommodation for your trip here - thank you for choosing Hampton Inn Kingston for your stay and for awarding us a perfect 5/5 rating. We are so pleased to hear that you love our hotel and found everything clean and the staff friendly and helpful, and it's great to know that our convenient location was a highlight of your visit. We hope you had a wonderful time exploring the nearby things to see and do from our base. Your satisfaction is what drives us, and we can't wait to welcome you back soon for another enjoyable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Warm regards,Guest Experience Team

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love Hampton Inn. Quick check in, nice room , big tv with many channels, comfy bed.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear Michael, It is always a pleasure to receive positive feedback, and we are truly humbled by your support for the Hampton Inn brand - thank you so much! It was our pleasure to host you at Hampton Inn Kingston, and we are delighted to read your positive comments about our room, bed, and TV service. Knowing that you had a quick check-in experience is gratifying, as we are all about delivering memorable experiences for our guests. Thank you for giving us the opportunity to serve you and for your generosity with the rating. We sincerely appreciate your business and feedback and hope to see you again soon. Safe travels!Warm regards,Guest Experience Team

8/10 Good

James

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, nice breakfast.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Sharon, Thank you for choosing Hampton Inn Kingston for your stay and giving us a perfect 5/5 rating - we sincerely appreciate your business and your review! We are happy to hear that our clean facility, friendly staff, and complimentary breakfast were all highlights of your visit. Your feedback is invaluable to us, and we're thrilled to know you had a positive experience with us during your stay at our hotel in Kingston. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Alicja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

HONG IL

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
I'm not trying to compare it to other five-star luxury hotels. I'm comparing it to Hampton Inn's other locations. 1. The front desk did not react to my request to change rooms even though (unfortunately) I saw other vacancies with the same option myself, But gave me a handicapped room. 2. This is the first room with the smallest space room among the one-king bedrooms in the same Hampton Inn hotels. 3. The Bathroom Sink Stopper was broken. 4. The heater was set at 85 degrees, which is Max, but the room was cold. small room has a small heater? 5. The wireless charger in the room was also broken. 6. The other Hampton Inn has a Nestle Coffee-Mate Creamer and Delight single coffee Creamer, but there was only Delight single coffee Creamer here. 7. Other Hampton inns have swimming pools and hot tubs, but this location only has swimming pools.
Stayed 4 nights in Feb 2024
Response from Elise on Feb 22, 2024
We are sorry to hear that we fell short in your expectations for some areas of your stay. Reviewing your reservation, we were unable to move your room when you requested as we were sold out for the saturday and sunday night of your stay. Our handicap king rooms are also our bigger rooms for our property as they need to have enough space for wheelchair accessbility.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and the property was clean. I will stay here again.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Jonathan, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that you had an excellent stay with us - thanks so much for your kind words and support! We are happy to know that you appreciated the cleanliness standards of our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to read that you intend to stay with us again, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

8/10 Good

DANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more than what I expected. It was clean and extremely convenient. The building could use some updating but overall I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 14, 2024
Dear Dana, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that your room exceeded your expectations - thanks so much for the appreciation! We are glad that you found the room clean and convenient, and we hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the facility is duly noted. We are constantly working on improving our hotel and guest room amenities, and your feedback is valuable to us as it allows us to identify areas for improvement and enhance the overall experience for our guests. While we undertake periodic renovations/repairs as part of the hotel's routine upkeep, we will see what we can do about having some updates to the property soon. We are thrilled to know that you intend to stay with us again, and we can't wait to welcome you back for another positive experience at our hotel in Kingston. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

LUCIEN

Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Lucien, we are delighted to know you had a 5-star experience at Hampton Inn Kingston - thanks so much for leaving us a review! Your complete satisfaction is our ultimate goal, and we are happy that we hit the mark for you on this visit. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

SueAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
We are delighted to hear that you had a 5-star experience with us, SueAnn - thank you for your feedback! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to welcoming you back at Hampton Inn Kingston many more times in the future. Thanks again for choosing us. We wish you safe travels and hope to see you again soon!Warm regards,Guest Experience Team

8/10 Good

J.

Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patrick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and offered us water upon entry. No wait at checkin or check out. Would definitely recommend and we will be back. Thank you!
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 24, 2024
Wow, Patrick, what a wonderful review to have read - thank you for sharing your great experience with us! From our staff's friendly and warm hospitality on arrival to the quick service at check-in and check-out, it's heartening to read that you had a positive experience throughout your stay. Thank you for recommending Hampton Inn Kingston to prospective guests and for letting us know that you'll be back. We are truly humbled by your support and thrilled that we remain your preferred choice here for future visits. Have a safe trip, and see you again soon!Warm regards,Guest Experience Team

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Pleasant room. Breakfast average.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Philip, Thank you for taking the time to review your recent stay at Hampton Inn Kingston. We appreciate the positive rating and are pleased to know you had a pleasant stay with us. We are glad you liked the room, and we hope your stay was relaxing and you had a good night's sleep at our hotel. We apologize that our breakfast failed to exceed your expectations. Your satisfaction is important to us, and rest assured that we will take your feedback into consideration when we next review our breakfast offering. We trust that the positives of your visit outweighed any downsides, and we look forward to serving you again when you return to Kingston. Have a safe trip, and thank you for choosing us!Warm regards,Guest Experience Team

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
We are overjoyed to receive a 5 out of 5 rating, Angel - thank you! Your complete satisfaction is our ultimate goal, and we are happy to have satisfied you well on this visit. It was a pleasure to host you, and we look forward to having you back at Hampton Inn Kingston many more times in the future. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Lucia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks good
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Lucia, Thank you for choosing to stay at Hampton Inn Kingston and taking the time to review us. We appreciate your feedback and are pleased to know you had a 5-star experience with us. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

jessica

Traveled with family
Liked: Property conditions & facilities
love this hotel, place was clean the young lady in the front desk was very nice. breakfast was good beside the eggs to watery. pool clean gym clean. place was great
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Thank you so much for the 5-star review, Jessica! We are overjoyed to hear that you love our hotel! It's great to read that you found our property and its indoor public areas clean, and we are happy to know that our front desk personnel left a positive impression on you. We also appreciate you telling us that you liked our breakfast offering. We are sorry that the eggs fell short of your expectations. We take your feedback seriously and will work diligently to improve our breakfast offering. We want to ensure that every aspect of your stay is exceptional, and your feedback is invaluable in helping us deliver a superior experience for all our guests. We look forward to having you back soon and hope to make the next stay just perfect for you. Thank you for choosing Hampton Inn Kingston. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 8, 2024
Thank you so much for the 5 out of 5 rating, Nicholas - it's truly appreciated! We are glad that you found our accommodation clean, and we hope everything was in order and you had a pleasant and comfortable stay at Hampton Inn Kingston. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels, and see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Thank you so much for the 5-star review, Darlene - it's greatly appreciated! We are glad that you found our property clean, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back soon for another positive experience. Thank you for choosing Hampton Inn Kingston. We wish you a safe trip & Happy New Year Warm regards,Guest Experience Team

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff very helpful. Breakfast was very nice
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Kay, Thank you for reviewing your recent stay at Hampton Inn Kingston. We are thrilled to hear that you had a 5-star experience with us! We are glad that you enjoyed our breakfast offering and found the staff helpful, and it's great to know that you had a quick and easy check-in experience. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & Happy New Year! Warm regards,Guest Experience Team

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
Rooms were clean and modern Bathroom was the best I have had in decades 24 hour beverage option was helpful Excelkent experience
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Edward, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that you had an excellent experience with us - thanks so much for your kind words and support! At our hotel, we are committed to providing clean, comfortable, and friendly accommodations to our guests, so it's a pleasure to receive positive feedback about the rooms. We are particularly overjoyed to learn you loved the bathroom so much and that you found the 24-hour beverage option helpful. Thank you for choosing us for your rooming needs in Kingston and for taking the time to review us. It was a pleasure to host you, and we can't wait to welcome you back for another 5-star experience. See you soon & Happy New Year Warm regards,Guest Experience Team

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 22, 2024
Thank you for the 5-star review, Mary! Your feedback is greatly appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Thank you for choosing Hampton Inn Kingston. We hope to see you again soon!Warm regards,Guest Experience Team

10/10 Excellent

juan

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility, great breakfast, great staff. Only issue was how close the train tracks are. Trains pass all night and at one point i woke up because the building was shaking.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Krystal, Thank you for taking the time to review your recent stay at Hampton Inn Kingston. We are thrilled to hear that you liked our facility and had a 5-star experience at our hotel - thanks so much for sharing your feedback with us. It's great to know that you enjoyed our breakfast offering, and we appreciate your kind words for our staff. We do apologize for the aspect of your stay that caused you some inconvenience. Unfortunately, we can't do much about the trains, but if you are a Hilton Honors member, we can add notes to your profile to put you on the front side of the building, away from the train, for any future reservations at our property. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Have a safe trip & happy holidays! Warm regards,Guest Experience Team

10/10 Excellent

Beth L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The 24-hour coffee is great. The breakfast was plentiful and varied with plenty of healthy choices. The room was spacious and pretty comfortable. The bathroom could use some updating.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 23, 2023
Thank you so much for the 10 out of 10 rating, Beth - it made our day! We appreciate you taking the time to share your experience at Hampton Inn Kingston with us, and we are thrilled to read your positive comments about the room, breakfast, and coffee. We also hope your stay was relaxing and you had a good night's sleep at our hotel. Your comment about the bathroom is duly noted, and we sincerely appreciate your valuable feedback as it allows us the opportunity to improve future guest satisfaction. We are happy to know that you'll revisit us and look forward to welcoming you back soon for another positive experience. Thanks again for your support and business. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Grzegorz

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 8, 2024
Thank you so much for taking the time to review us, Grzegorz - it's greatly appreciated! We hope your stay was comfortable and you enjoyed your time at Hampton Inn Kingston. It was a pleasure to host you, and we can't wait to welcome you back for another 5-star experience. Have a safe trip, and see you again very soon!Warm regards,Guest Experience Team

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. My wife said the pillow smelled not so nice.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Eric, Thank you for the positive rating. We appreciate it. We hope your stay at Hampton Inn Kingston was pleasant and you had easy access to everything you needed. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the smell issue your wife experienced with the pillow, and we regret any inconvenience caused. We wish you had made our staff aware of this during your stay, as it would have enabled them to provide you with better replacements. That said, we thank you for bringing this to our attention, and we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. We trust that the positives of your visit outweighed any downsides, and we look forward to the opportunity to welcome you back and hope to share a more positive experience with you in the future. Have a safe trip, and thanks again for choosing us!Warm regards,Guest Experience Team

8/10 Good

Zenas

Liked: Staff & service, property conditions & facilities, room comfort
Everything was good but the pool had seen heavy use- there was a lot of hair and other floating debri...it kind of scared me out of the water
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Zenas, Thank you for choosing to stay at Hampton Inn Kingston and leaving us a positive rating. We really appreciate you taking the time to share your feedback with us. We hope your stay was relaxing and you had a good night's sleep at our property. We do apologize for the aspects of the pool that did not impress you, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Our maintenance team has been alerted to your comments so that they can take immediate action to address the issues you have highlighted. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Warm regards,Guest Experience Team

10/10 Excellent

AMY, oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was beautiful, staff was friendly, kind and helpful
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 5, 2023
Dear Amy, Thank you for choosing to stay at Hampton Inn Kingston and leaving us a 5-star review. Your feedback is greatly appreciated! We are glad that you found the staff friendly, kind, and helpful, and it's nice to know that the hotel's lobby appealed to you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and see you again very soon!Warm regards,Guest Experience Team

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 30, 2023
Dear Michael, Thank you for choosing to stay at Hampton Inn Kingston and leaving us a positive rating. Your feedback is greatly appreciated. We are glad that our location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our services. We look forward to the opportunity to welcome you back in the future and ensure that your next stay with us is a 5-star experience. Until then, safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Deirdre, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted to hear that our customer service impressed you - thank you so much for the appreciation! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thanks again for choosing us and for the glowing review!Warm regards,Guest Experience Team

10/10 Excellent

Deirdre

Traveled with partner
Liked: Amenities
Courteous staff and check-in was fast
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Deirdre, Thank you so much for the 5-star review! We really appreciate it. We are glad to hear that you had a quick check-in experience, and it feels great to know that our courteous staff left a positive impression on you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hampton Inn Kingston many more times in the future. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, clean and had all of the necessary amenities.. Breakfast was good, lots of selections. Staff were friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 23, 2023
Dear Patricia, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we are delighted with your rating and comments - thank you very much. We are glad that you loved the room and found it clean and well-stocked and the staff friendly and helpful, and it's nice to know that our breakfast selection was to your satisfaction. We also hope everything was in order and you had easy access to your essentials. Thank you for choosing to stay with us and taking the time to leave us a 5-star review. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear Ryan, Many thanks for the stellar review. We really appreciate it. We hope your stay at Hampton Inn Kingston was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us!Warm regards,Guest Experience Team

10/10 Excellent

Sofia

Traveled with family
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Thank you so much for the stellar review, Sofia! We really appreciate you taking the time to review your recent stay at Hampton Inn Kingston. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safe, and see you on your next trip to Kingston.Warm regards,Guest Experience Team

10/10 Excellent

Sandra

Liked: Amenities
All was good
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear Sandra, We are always pleased to receive feedback from our guests in relation to their stays at Hampton Inn Kingston, and we appreciate you taking the time to leave us a 5-star review. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm regards,Guest Experience Team

10/10 Excellent

Alastair

Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Alastair, Thank you so much for the 5-star review! We appreciate it. We hope your stay at Hampton Inn Kingston was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm regards,Guest Experience Team

2/10 Terrible

anthony

Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Anthony, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
facilities are aging and could use overhauls but that being said the room was clean
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Elizabeth, Thank you for choosing to stay at Hampton Inn Kingston and rating your experience as positive. We appreciate you taking the time to give us some feedback. We are glad that you found the room clean, and we hope your stay was relaxing and you had easy access to everything you needed. Your comment about the facilities is duly noted, and we thank you for sharing your suggestion for improvement, as this allows us the opportunity to enhance future guest satisfaction. We hope to have the pleasure of hosting you again when you return to Kingston so that we can delight you with our continuous improvements.Warm regards,Guest Experience Team

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
The overall experience was very positive. Hotel was very clean and well appointed. Staff was extremely friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Christie, Thank you for the positive rating. We are delighted to hear that you had an excellent experience at Hampton Inn Kingston. We are glad that you found our property clean and well-appointed and the staff friendly and helpful, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm regards,Guest Experience Team

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Clean and comfortable room.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Robert, Thank you for your review. We appreciate it. We are, however, somewhat confused by your feedback, as you seem to have enjoyed our clean and comfortable accommodations and helpful service, yet it appears from your rating that your time with us did not meet your expectations. At Hampton Inn Kingston, we strive to exceed our guests' expectations and take poor experiences very seriously. We would hate for this to be a reflection of the quality of our product that we offer to other guests; thus, could you please provide more background on why your stay deserved a 1-star rating? Alternatively, if this rating was an inadvertent error, could you kindly have it rectified? Thank you.Warm regards,Guest Experience Team

8/10 Good

nancy

Traveled with partner, Traveled with family
I wish they had pamphlets about the town, activities and attractions in the lobby
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 14, 2023
Dear Nancy, Thank you for choosing Hampton Inn Kingston for your rooming needs on this trip and rating your recent experience as positive. We appreciate it. We hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the pamphlets is duly noted, and we regret any inconvenience caused. Unfortunately, per Hilton standards, pamphlets cannot be put out in the lobby, but our business center has pamphlets in the cabinets above the computers, and our front desk has lists of restaurants near by. We hope this information is helpful, and we look forward to welcoming you back when you return to Kingston.Warm regards,Guest Experience Team

4/10 Poor

diane

Traveled with family
This hotel is in need of many repairs. Maintenance that was performed was executed poorly. Immediately noticeable was poor paint job in hallways and the room. Paint was on floors and furniture and not cleaned up. Other types of repairs like tile and caulking were very unprofessional. The cafeteria was left with dirty counters, tables and floors. Insufficient amount of food for all guests.
Stayed 6 nights in Oct 2023
Response from Customer Care Team on Oct 30, 2023
Dear Diane, We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Your satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We will also discuss your review with our staff in the cafeteria and endeavor to put a mechanism in place to ensure this does not become an issue again. We are saddened if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team