Ratings based on 652 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Pros: Great proximity to everything Kingston has to offer.
Cons: Staff should advise people when they are being put into a handicap room with no bathtub before they move into their room.
Location: Great location.
Had to move to a different room after one night. Staff very good about accommodating our request.
5 out of 5
Recommended
for Everyone
by A verified traveler from pickering

Very clean hotel close to highway

Posted Feb 5, 2017
Very clean bedding and room, great experience. Pool was nice, didn't try the breakfast because there was a Denys next door
Comment from Hotel Management
Feb 8, 2017 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oshawa, ON

Very clean

Posted Jan 22, 2017
Location: Close to 401, some shopping and food
Very clean including pool area. Was happy to have fridge and microwave. Close enough to walk to some shopping and a variety of food. Continental breakfast was great
Comment from Hotel Management
Jan 30, 2017 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Dec 31, 2016
The experience was great over all, the staff were friendly and helpfull, we travel during Christmas so we had to do the cleaning ourselves since some of their stuff were on holliday, but overall it was a great stay, we enjoyed, We had all our favorite restaurants around. I would recommend
Comment from Hotel Management
Feb 8, 2017 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bancroft

Awesome!

Posted Dec 27, 2016
Room was excellent condition. Very clean and looked very modern, perfect. Staff was above and behond! So friendly and helpful. Only thing was the pool was a little on the cold side. Like it a little warmer.
Comment from Hotel Management
Dec 28, 2016 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ontario

Visit family at Christmas

Posted Dec 26, 2016
Only staying one night in order to spend Christmas Eve and morning with family. Staff at checking very pleasant and upgraded our accommodations to a much larger and comfortable suite. Room very clean and comfortable. Thanks Holiday Inn Express for a short but wonderful visit
Comment from Hotel Management
Dec 28, 2016 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ON

Easy

Posted Dec 23, 2016
A quick overnight. Fast checkin and super easy. Staff friendly. Room had every convenience and clean. Denny's next door. And oodles of meal choices within a block.
Comment from Hotel Management
Dec 28, 2016 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
by A verified traveler

One night stay

Posted Nov 29, 2016 on Hotels
This was a one night stay. The room was clean and met our needs. Would stay here in the future. Breakfast was included.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
by A verified traveler from Charlotte

Comfortable location

Posted Nov 26, 2016 on Hotels
excellent
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from N

Does the basics well

Posted Nov 6, 2016
Location: It was near the 401 (major highway) and there was not much to do around there, but a 5 km drive down Division Street takes you right down to the lake.
We had a room with a decent sized TV maybe 42" and a king size bed and a pullout couch. The bed was very comfy while the pullout was a little lumpy - typical. Nice bathroom and there was a small microwave, fridge and coffee maker. Not a 4star hotel... the elevators are slow and the carpets in the room have seen better days and the room size was not large, but it did all the basics quite nicely.
Comment from Hotel Management
Feb 17, 2017 by tdelaney@hiexpresskingston.ca, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager