Ratings based on 727 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Posted Dec 7, 2017
The employees were fantastic. We were very pleased with their friendly and heloful assistance, from the front desk clerk (Chelsea) to the ladies in the dining room. In the future, we plan to stay at this site if we are in the Kingston area.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Bay Ontario

Nice Hotel.

Posted Dec 1, 2017
Pros: Cleanliness.
Cons: Breakfast wasn't the greatest. Bread was stale and food was not very fresh.
Location: Great shopping in walking distance.
My only complaint was the shower head water pressure. I asked the front desk to address it and did not resolve it the first day. The second day they changed me rooms and problem was resolved.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Nov 21, 2017
Pros: Breakfast was very good
Cons: The hide-a-bed was horrible.
The staff were excellent and the room well presented.
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. we look forward to your next visit. Sincerely, Todd D Guest Service Manager
4 out of 5
Recommended
for Families
by A verified traveler from Burlington ON

Close to highway and amenities

Posted Nov 16, 2017
Pros: Breakfast was good, nice room.
Cons: Larger pool
Location: Close to restaurants and movie theatre.
Nice room, a very pleasant stay. The breakfast was enjoyable.
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
good hotel, very clean and nice breakfast. However, the heat/air condition was noisy. was not able to sleep every time the heat is on.
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. we look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Kingston Training Camp Comfort

Posted Oct 31, 2017
Very accommodating staff. I was especially appreciative when they allowed me to stay and work in the breakfast room after my 11am check out time, because my daughter wasn't done her training camp until 4pm. The various staff who came in and out of the room that day made me feel welcome and completely comfortable.
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. I will pass your warm comments on to our staff. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2017
We had a good time and enjoyed our stay. Very enjoyable time. Would definitely come back!!!
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. we look forward to your next visit. Sincerely, Todd D Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, ontario

Beautiful hotel room with wonderful staff

Posted Oct 26, 2017
Our room was amazing as was the staff. There was however a hockey tournament booked into the hotel at the same time. Hockey team was very noisy and did not lend to a relaxing get away.
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet hotel close to 401

Posted Oct 17, 2017
Pros: The room was very large, decorated tastefully, and very quiet. The breakfast was delicious.
Cons: The lighting in the bathroom was far too dim.
This hotel is very quiet in spite of being located close to the 401. The room was spacious and most comfortable. The king sized bed had a good quality mattress. The breakfast was excellent!
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. We look forward to your next stay. Sincerely, Todd D Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Kingston

Posted Oct 9, 2017
I just stay there for one nigh but I love the facility and people were very pleasant
Comment from Hotel Management
Nov 27, 2017 by t, Hotel Management
Thank you for your comments. We look forward to your next visit. Sincerely, Todd D Guest Service Manager