Ratings based on 617 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Excellent Location

Posted Sep 19, 2017
Great downtown location with excellent views. No free breakfast, no free parking and unreliable wifi.
2 out of 5
by A verified traveler from On.

Disappointment

Posted Sep 18, 2017
Pros: Close to downtown
Cons: Room cleanliness
Location: Shoping.Dining
First room smelled musty,second room a bit of smoke oder .In the morning made coffee with in room Keurig coffee maker tasted awful. My wife checked water reservoir-ther was a off white scum on the inside of reservoir. Hotel staff came to replace it-His comment THATS DISGUSTING.My wife wanted to have a bath Tub was dirty called housekeeping to clean tub. Sitting on the balcony very dirty cobwebs Bird droppings on one chair and on railing.Overall very dissatified.as my wife and I are self employed and don't get many chances to get away and thought Holiday Inn Kingston would be nice but it wasn't. Regards Doug Linton
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location. Very friendly staff

Posted Sep 16, 2017
Dan at the front desk made for a memorable check-in experience. it's always good to connect with your guests. Well done.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great water front location

Posted Sep 16, 2017
New mattresses & pillows were so comfy! Restaurant service and food very good. Loved being near water, close to shopping, bike trails and ferry to Wolf Island. Glad to see upgrades to the hotel, especially since it was looking tired. This is a fabulous location and Holiday Inn should consider this a premier site!. Thanks for storing our bikes in a safe and accessible room!
4 out of 5
Recommended
for Everyone
by A verified traveler from renfrew ontario

Great staff especially dining team and breakfast

Posted Sep 15, 2017
The two older waitress ladies who I did not get their names are to be commended for their services . The chef came out and was very pleasant
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Right on the water, walking distance to downtown

Posted Sep 9, 2017
Pros: Right on the water
Location: Kingston Pen tour, Harbour front, walking distance to restaurants and night liife
Only there for 1 night. Very nice stay. Close to all ammenities
Comment from Hotel Management
Sep 12, 2017 by Hotel Staff, Hotel Management
Hello Jenn, We are thrilled to hear you enjoyed our unbeatable location and its' close proximity to everything you need. Sincerely, Felicia Cadotte Assistant Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Tired hotel but close to the action

Posted Sep 9, 2017
Great full breakfast, convenient parking, and reasonably sized rooms. The whole place is ready for a remodel and a deep cleaning. Staff is very good - upbeat and responsive. It was pretty pricey for an old property.
Comment from Hotel Management
Sep 12, 2017 by Hotel Staff, Hotel Management
Hello V, Thank you for your candid and complimentary review of the Holiday Inn Kingston Waterfront. Sincerely, Felicia Cadotte Assistant Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
What I liked about this hotel the most is the location, as it's close to everything for parents of a new student to Queens University.
Comment from Hotel Management
Sep 12, 2017 by Hotel Staff, Hotel Management
Hello Anonymous, Thank you for staying at the Holiday Inn Kingston Waterfront. The next time you are looking to visit your children at the University, give us a call at the hotel and ask us about the Queen's Parent Rate. Sincerely, Felicia Cadotte Assistant Guest Services Manager
2 out of 5
by A verified traveler

Posted Sep 3, 2017
$320??? For what? Paint peeling off the walls and ceilings? Dirty floors and carpets? Well worn and it shows. No shop in the hotel, breakfast not worth the $15. Have to be honest, never again!
Comment from Hotel Management
Sep 6, 2017 by Hotel Staff, Hotel Management
Hello Anonymous, Thank you for your candid review. We are disappointed you did not enjoy your stay with us. We do hope you will return so we can show you our true level of service. Sincerely, Felicia Cadotte Assistant Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ajax, ON

Perfect location!!

Posted Aug 31, 2017
My kids and I had an awesome time: just parked the car and were able to walk a few feet to everything! Asked for a late check out so weren't rushed.
Comment from Hotel Management
Sep 1, 2017 by Hotel Staff, Hotel Management
Hello Nazia, We are so thrilled to hear that you and your family enjoyed your stay at the Holiday Inn Kingston Waterfront. We hope you will return again on your next trip to Kingston. Sincerely, Felicia Cadotte Assistant Guest Services Manager