Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from toronto

Like a frat house Terribly dated

Posted Nov 20, 2016
The hotel has not been updated for years. Room are dark and dingy and old. People running in the halls partying all night.
Comment from Hotel Management
Nov 22, 2016 by HotelStaff, Hotel Management
Hello Norman, We are sorry to hear that our décor wasn’t to your taste and we are sorry you had noise issues during your stay. Generally groups are respectful, however, occasionally it takes only a few to ruin it for many. While we do retain security to assist in the monitoring of these groups it appears we were unsuccessful in maintaining an acceptable level of control. We sincerely hope that other aspects of your stay were more to your liking and we hope to have the opportunity to welcome you back. Sincerely, Felicia Cadotte Manager on Duty
5 out of 5
by A verified traveler from Cornwall, On

good

Posted Nov 19, 2016
Pros: It's location
Cons: The shower head needs to be changed. Renovations in the bathroom wold be necessary.
Location: It's a great location . There is even a Tim Horton nearby.
We enjoyed that the hotel was close to the water and downtown. We were also very close to the Officers' mess where we were going.
Comment from Hotel Management
Nov 22, 2016 by Holiday Inn Kingston Waterfront Management, Hotel Management
Hello Diane, Thank you for your complimentary review of the Holiday Inn Kingston Waterfront. We are pleased that you enjoyed our hotel services, as well as, our unbeatable location. We would be honored to have you stay with us again in the near future. Sincerely, Felicia Cadotte Manager on Duty
4 out of 5
by A verified traveler from Belleville

nice view from the room and quiet

Posted Nov 12, 2016
Pros: Close to the water.
Lots of stores to walk to close to the hotel and also close to the waterfront with a patio overlooking the lake with a nice sunrise.
Comment from Hotel Management
Nov 13, 2016 by Tanya , Hotel Management
Dear Karen, Thank you for you review of our hotel. I am glad that you enjoyed our hotel, and unbeatable location in downtown Kingston. I hope you to see you in the near future. Sincerely Tanya Suitor Assistant Guest Services Manager
3 out of 5
by A verified traveler

Right by water, but stayed at a noisy floor

Posted Nov 6, 2016
We arrived wound 7ish pm Friday night & stayed at noisy floor and next room was stayed a couple young adult which is belonged to a Hokey Team. They was running on Hallway and kept makimg noisy all night. I called front desk @11:50 pm to complained and After my 2nd called for the same issue and requested to change room for use, they front desk staff refused , due to full booked and the might staff took long while to settle all the issues. The midnight staff also did not put all the issues in the log book and the morning staffs did not know all the problems about last night. The morning staff gave us a free breakfast for us. Also, The parking lot gate was not working when we leave. I will not recommend to other even though the location is convenient.
Comment from Hotel Management
Nov 9, 2016 by Holiday Inn Kingston Waterfront Management, Hotel Management
Hello Anonymous, Regarding the noisy kids, the Rogers K-Rock Arena is a large hockey arena located close by, which attracts numerous tournaments. Over the winter season hockey competitions run almost every weekend. Each team member must sign a “Code of Conduct” and generally groups are respectful, however, occasionally it takes only a few to ruin it for many. While we do retain security to assist in the monitoring of these groups it appears we were unsuccessful in maintaining an acceptable level of control. We do apologize for the inconveniences you had during your stay and do hope you will give us a chance to show you our true level of service the next time you travel to Kingston. Sincerely, Felicia Cadotte Manager on Duty
3 out of 5
by A verified traveler

Posted Oct 18, 2016
Pros: ligging
Heel gunstig gelegen, aan de waterkant, nette kamers maar erg gedateerde inrichting. Voor een lang weekend zeker aan te bevelen.
Comment from Hotel Management
Oct 20, 2016 by Hotel Management, Hotel Management
Dank je wel voor je recensie van ons hotel. Ik ben blij te horen dat u genoten van uw verblijf bij ons. Het is iets wat onze medewerkers is trots op, dus we waarderen uw feedback. Wij hopen dat u ons opnieuw bezoeken. Oprecht, Felicia Cadotte Manager op Plicht
5 out of 5
by A verified traveler

Posted Oct 11, 2016
Location: convenient location, lovely harbour view
Very helpful and forthcoming staff from front desk to maintenance
Comment from Hotel Management
Oct 14, 2016 by Andrea C, Hotel Management
Hello, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Andrea Coss Guest Service Manager
3 out of 5
by A verified traveler

Good location!

Posted Oct 10, 2016
Pros: Best features- location, pool facility and friendly staff.
Cons: Rooms need some updating and rugs are in need of replacing ( very stained!!!).
Comment from Hotel Management
Oct 20, 2016 by HIKingstonWaterfront, Hotel Management
Hello Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. All hotels from time to time need to upgrade their furnishing and ownership is in the process of addressing this issue. We hope you will visit us again. Sincerely, Felicia Cadotte Manager on Duty
2 out of 5
by A verified traveler from toronto

Dirty balcony.full of bird droppings.

Posted Oct 10, 2016
Pros: Good location.
Cons: Very antiquated. Needs total upgrade or demolished
Location: Great location for walking ,river tours, restaurants and shopping
Dirty,dirty balcony. Bathroom is from the 1949's or 1950's. Beds are comfortable but stupidly too high .
Comment from Hotel Management
Oct 14, 2016 by Andrea C, Hotel Management
Hello Jim, Thank you for your candid review. We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Andrea Coss Guest Service Manager
2 out of 5
by A verified traveler

Posted Sep 22, 2016
The lobby and restaurant were nice. The hallways and rooms were very outdated and smelled like wet dog. The bathroom was very small but clean and functional. The fitness facilities were almost non-existent. The beds were clean. The location was excellent.
Comment from Hotel Management
Sep 27, 2016 by Andrea C, Hotel Management
Hello, Thank you for bringing the issues you experienced to our attention. I apologise for the inconveniences you faced during your stay, as that is not up to our normal standards. I have shared your feedback with our staff so we can make the necessary changes. I hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Andrea Coss Guest Service Manager
3 out of 5
by A verified traveler

Renovation season

Posted Sep 19, 2016
Aside from the Erie walk to our room... because of all the hallway renovations, it was a pleasant stay.
Comment from Hotel Management
Sep 26, 2016 by Andrea C, Hotel Management
Hello, Thank you for your feedback. We understand and apologise for the inconvenience caused by our hallway renovations. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Andrea Coss Guest Service Manager