We arrived wound 7ish pm Friday night & stayed at noisy floor and next room was stayed a couple young adult which is belonged to a Hokey Team. They was running on Hallway and kept makimg noisy all night. I called front desk @11:50 pm to complained and After my 2nd called for the same issue and requested to change room for use, they front desk staff refused , due to full booked and the might staff took long while to settle all the issues. The midnight staff also did not put all the issues in the log book and the morning staffs did not know all the problems about last night. The morning staff gave us a free breakfast for us. Also, The parking lot gate was not working when we leave. I will not recommend to other even though the location is convenient.
Comment from Hotel Management
Nov 9, 2016 by Holiday Inn Kingston Waterfront Management, Hotel Management
Regarding the noisy kids, the Rogers K-Rock Arena is a large hockey arena located close by, which attracts numerous tournaments. Over the winter season hockey competitions run almost every weekend. Each team member must sign a “Code of Conduct” and generally groups are respectful, however, occasionally it takes only a few to ruin it for many. While we do retain security to assist in the monitoring of these groups it appears we were unsuccessful in maintaining an acceptable level of control. We do apologize for the inconveniences you had during your stay and do hope you will give us a chance to show you our true level of service the next time you travel to Kingston.
Manager on Duty