Ratings based on 684 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Texas

Need lots of improvement

Posted Sep 5, 2017
Room needs repair e.g.: door locks broken, shower head broken, lot of cracks in wall that could filled out and painted. Good I didn't have to hang out there a lot. The only thing positive about stay is after I return to room at nights bed was done and I have fresh towels.I have tried several hotel in kingston and this is the worst.my next stay in kingston with my family will definitely willnot be here.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel for a short stay only

Posted Sep 4, 2017
Pros: The grounds was maintained to a high standard, the pool was always clean. Wi-Fi was very reliable. The air con worked. Laundry facilities was ok
Cons: Scrambled egg, Turkey Ham slices for b/fast; what happened to local dishes. $1800 for ackee & salt fish with fry dumplings! Joke
Location: Easy walk to nearest supermarket/ restaurant/ sport bar. Taxi, local bus, Knutsford Express Bus, Emancipation Park, Half way tree and Down Town.
Booked 21 nights 2 adults, 1 child and a baby in a Junior suite with continental breakfast. Room was very spacious with 2 double beds and a cot (on request). No wardrobe, only a dresser unit and a few hangers in walk-in closet, so all clothes had to remain in suitcases. Room was not prepared properly, shower facilities needed a proper descaling. The hand basin had no stopper and the bath was stained(not clean) so could only be used as a shower, had to buy a basin to wash my 7 month old in! The shower railing was falling off and we had to report our self. The housekeeping staff were friendly and polite but they were not very observant. There were dead mosquito squashed on the walls and the hand basin drain was clogged, and again we had to ask the staff to clean/fix it. The best part of the breakfast was the fruits and pastries. Kitchenette had no kettle, we had to request one, no utensils provided, what's the point of a kitchenette? Had to borrow a few plates from the restaurant. The hotel cater for a lot of functions; weddings, graduations 3-4 each day, they seem to care more about theses events than regular guests. To get local food for b/fast, this had to be paid for separately and is costly like lunch. Local cafes prices are much cheaper and takes even better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
The ambiance is spectacular and the food is great
3 out of 5
by A verified traveler from Coral Springs, Fl.

General upgrade required.

Posted Aug 23, 2017
Pros: Location
Good location if doing business in Kingston. General upgrade required in rooms and service to meet the standard for a hotel room at that price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami FL

Convenient and central

Posted Aug 23, 2017
The restaurant food is very good. The front desk service really nice.
3 out of 5
by A verified traveler from Trinidad and Tobago

Helpful staff, few room amenities

Posted Aug 17, 2017
Pros: Location, staff
Cons: tea/coffee facilities in the room
Good location for Kingston - within the city but with an internal courtyard and architecture that provides some buffer from the outside. Standard room is comfortable but a bit basic with no tea/coffee making facilities. Staff is very friendly and helpful at the front desk, restaurant, room service etc. The Conference facilities are excellent and very well managed. There were a number of events and meetings ongoing in the days I stayed, and I was impressed with the number and responsiveness of staff assigned to look after meeting rooms, food service etc
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Good overnight stay

Posted Aug 16, 2017
Our needs were met. Nothing to complain about. Good location. Near to Knutsford Express Bus Terminal. Staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

convenient with relaxation and work facilitities

Posted Jul 17, 2017
Pros: room size good in junior suites, food good and easy to work in your room if need be
Cons: water bottles avaiable in rooms with kettle/coffee in lower priced rooms
Location: not really invilved in these
well catered for and friendly staff who smile, lunches and dinners excellent and reception staff polite and welcoming
3 out of 5
by A verified traveler from nj

Great staff .room needs to be upgraded

Posted Jul 6, 2017
The staff were great But the room /guests service facility definitely needs to be upgraded For the price charged I expected better.
5 out of 5
by Simone

This traveler left a rating score only Posted Jun 24, 2017 on Hotels