Room OK, Bathroom had blockage, Terrible Staff !!
Posted Sep 7, 2016
We booked this hotel for our stay during our visit to Thousand Islands on 4th Sep 2016. The hotel is in proximity to 1000 islands, and we chose it as there were not too many options due to long weekend rush. After getting the room keys at 3PM (early checkin refused), we just put our bags in room, and went for a cruise at 1000 islands. We returned back around 8PM and found that the wash basin was blocked and the tap was barely functional (mostly broken). It was disappointing as we could not use the wash basin, and we were so tired to ask for a fix or change of room at night. The housekeeping should have checked that the room is OK for checkin, which apparently they did not. I was still OK with this problem, and next day when I went to checkout, I thought of informing the guy at reception so that he can get it fixed to save trouble for other guests. The moment I started telling him that there was a problem in the room, he cut my statement and started saying that now he cannot do anything about it, and I should have reported it in the night itself. It was so frustrating to see that the guy has no sign of respect and courtesy even to listen to what I am saying. I told him again that I am not asking him to fix it for me - as I am already checking out, I just want him to know so that he can get it fixed for others. Still this guy was so fixated on refusing to listen to me. He kept on saying that he cant do anything now, and even refused to listen to what the problem was !!