Awful, Awful, Awful!
Posted Oct 22, 2016 on Hotels
Room was clean, that was about it. The pillows were sparse, and undersized for the king sized bed, so I called the front desk and asked for 4 pillows. When they showed up, they non-ceremoniously handed me two pillows, relating that that's all they could find, and two wrinkled pillowcases that I had to put on myself....eeeew.
We were on the road all day, so we decided to eat in at Rudigan's steakhouse. What a mistake! A $24 steak offered powdered mashed potatoes with no vegetable! Salad bar was untidy and only showing the dregs of their offerings, as if they didn't want to incur any waste. One man asked for the bread to be replaced, and...he's still there waiting for it. You get 'tickets' for the continental breakfast, which to me is usually milk, juice, tea, coffee, with a selection of hot items and danishes or toast, but no meat. Here, the continental breakfast was awful...want juice? That's extra. The pancakes had to be cut with a knife! Wow! Okay, enough said about that, let's move on to the front desk. The front desk was so indifferent, they were silent when I said hello, handed them my key and checked out! No confirmation that everything is in order, no thank you for coming, I truly thought I was invisible for the moment. But the 'friend' that was hanging out in the lobby talking to her certainly wasn't. Please, do yourself a favor and pass this place by.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
I sincerely apologize that you were uncomfortable and disappointed with your experience in our hotel. Your feedback will be forwarded to our key people to verify your detailed assessment so we can implement necessary corrective measure. We appreciate your time in completing our survey and giving us your insightful review.