Seasonal outdoor pool

Reviews of The Thompson House

3.5 out of 5
The Thompson House
19 Rt. 296, Windham, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 55 reviews" "
Rating 8 - Good. 22 out of 55 reviews" "
Rating 6 - Okay. 8 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

William

Traveled with family
Liked: Cleanliness, room comfort
Ski trip
Hotel was close to Windham Ski Mountain and town of Windham. Dated but clean and very large room. Plenty of hot water and they offer discounted lift tickets to the Windham mountain
Stayed 2 nights in Mar 2021
Response from Kurt on Mar 23, 2021
Thank you for leaving a positive review of our hotel. I'm glad you enjoyed your stay with us for your ski trip to Windham Mountain. We hope to see you again soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Clean and Close to Slopes
I highly recommend this hotel. Service was very friendly at check in and check out. I am picky about cleanliness and the room was spotless. It was also very big, with a living room area and a huge walk in closet where the microwave and fridge were. There are two sinks. The beds were comfortable. We were there for a quick ski trip to Windham which is about a 3 minute ride away. So convenient and the town of Windham is adorable. Some of the reviews mention the decor being outdated, which is true, but with a great location, friendly service and a great cleaning staff who cares? We will be back.
Stayed 1 night in Mar 2021
Response from Kurt (Thompson) on Mar 6, 2021
Thank you for taking the time to write a review of your stay at our hotel and saying you "highly recommend" our hotel. I'm glad you found the room clean, large, and with great amenities. Being close to Windham Mountain and the rest of the town of Windham, is just one of the bonuses of staying at our hotel. We can't wait to see you again soon! Thank you again for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious place! Perfect for our families For a ski trip
Stayed 1 night in Feb 2021
Response from Kurt on Mar 3, 2021
Thank you for taking the time to review our hotel and giving us a 5 out of 5! We're glad you enjoyed your stay and we hope to see you again soon.

8/10 Good

Jason

Traveled with group
Liked: Cleanliness, staff & service
Decent value
Nice and convenient to Windham mountain and the owner seemed very friendly-however the water pressure/showers were absolutely terrible. So much that it would be a deciding factor in my next trip to the area.
Stayed 2 nights in Feb 2021
Response from Kurt on Feb 21, 2021
Thank you for giving our hotel a positive review. I'm glad you enjoyed your stay with us. Sorry the water pressure was inadequate. Maintenance will look into it and hopefully it won't be an issue again. We hope to see you again sometime. Thank you again for the positive review of our hotel.

8/10 Good

Mara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local charm
The owner/operator was friendly and helpful with local dinner recommendations. The rooms were huge. Though the decor was a little old-fashioned, everything was in tip-top shape and the bed was very comfortable. The room got very hot at night— I neglected to check the thermostat before I went to bed.
Stayed 1 night in Feb 2021
Response from Kurt, 6th Generation of the Thompson family on Feb 16, 2021
Thank you for taking the time to write a review about your stay at our hotel. I'm glad you enjoyed your stay and found us friendly and helpful. Hopefully you get to visit Windham, NY again soon, and decide to stay with us. Thank you again for your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and convenient. Truly excellent and helpful staff!
Stayed 2 nights in Jan 2021
Response from Kurt on Feb 2, 2021
I'm glad you enjoyed your stay at our hotel. Hopeful you'll be able to return soon.

6/10 Okay

Verified traveler

Traveled with family
Convenient location for Windham/Hunter. SImple and clean.
Stayed 1 night in Jan 2021
Response from Kurt on Feb 1, 2021
Thank you for taking the time to give us a review. We're glad you enjoyed your stay with us.

10/10 Excellent

Titan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Kurt on Feb 12, 2021
Thank you for your review.

10/10 Excellent

Scott

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice hotel. Large rooms. Probably one of the nicest around. Had a good time.
Stayed 2 nights in Jan 2021
Response from Kurt on Jan 17, 2021
I'm glad you enjoyed your stay at our hotel. Hopefully we'll see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2020
Response from Kurt on Oct 15, 2020
Thank you for your review. Hopefully next time we can give you a 5 star stay.

10/10 Excellent

Purvesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for your weekend gateway
It was a last minute booking but we had an absolutely amazing experience. Their setting is a bit old style but the place is spotless. Staff was very helpful and accommodating. Will definitely stay here again!
Stayed 2 nights in Oct 2020
Response from Kurt on Oct 5, 2020
We're glad you had such a wonderful time at our resort and took the time to give us a 10 out of 10 review. Hopefully we'll see you again soon.

8/10 Good

Claudia, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet place. Near the Windham trail. Restaurants nearby.
Stayed 4 nights in Jul 2020
Response from Kurt on Jul 20, 2020
Thank you for taking the time to review our resort. We're glad you had a great time. Hopefully we'll get to see you again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Kurt on Jul 10, 2020
Thank you for your 10 out of 10 review of our resort. We hope to see you again soon.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time at The Thompson House The hotel has the best location and it also have perfect size pool welcoming kids and adults Great service Very clean and well maintained We are definitely visiting the house again
Stayed 2 nights in Jul 2020
Response from Kurt on Jul 5, 2020
Thank you for taking the time to review your stay at our resort. We're glad you had a wonderful time at The Thompson House. It is great that you were able to enjoy many of the fun things we have to offer, like our pool. Hopefully we'll see you again soon.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing. We went for a weekend getaway and it was so nice and relaxing. There was one tiny incident and before we said anything the staff took care of it and were extra kind to us! Highly recommended! We will be going back soon!
Stayed 2 nights in Jun 2020
Response from Kurt Goettsche on Jun 23, 2020
It is great to know that you had an absolutely amazing time at our resort. Thank you for taking the time to write a review about your stay. Hopefully we'll see you again soon!

10/10 Excellent

Giselle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Very enjoyable and accommodating hotel. Quaint and comfortable.
Stayed 1 night in Dec 2019
Response from Kurt on Dec 28, 2019
Thank you for the 10 out of 10! We're glad your stay at our hotel. Hopefully we'll see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Kurt on Dec 23, 2019
We're glad you enjoyed your stay with us. Hopefully we'll see you stay with us again sometime in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was spacious and very clean. Beds were comfortable and there was a really nice golf course / Mountain View. Unfortunately, due to a fuel company delivery glitch, there wasn’t any hot water. The owner did apologize and compensate us for the inconvenience of ice cold showers. We have stayed at Thompson House many times without any issues and so we know this was a fluke occurrence and we would still book another stay.
Stayed 1 night in Oct 2019
Response from Kurt Goettsche on Oct 13, 2019
Thank you for leaving a review of our hotel. We're glad you enjoyed the clean and comfortable room. As well as the amazing views from our rooms and on the property. We're sorry for the inconvenience with the shower. Our fuel supplier messed up and we'll be contacting them first thin on Monday, so it never happens again. Hopefully we'll see you again sooner than later.

8/10 Good

giancarlo

Liked: Staff & service, property conditions & facilities, room comfort
Great Service
The service provided was great. The staff 100% always made sure we were okay even though we ran into some hiccups with our stay.
Stayed 2 nights in Oct 2019
Response from Kurt Goettsche on Oct 11, 2019
Thank you for giving our resort a positive review. We're glad our staff was about to help you with some hiccups and you were able to enjoyed your stay. Hopefully we'll see you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Kurt Goettsche on Oct 9, 2019
Thank you for the positive review of our resort. Hopefully you stay with us again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Kurt Goettsche on Oct 9, 2019
Thank you for the perfect review score for our resort. Hopefully we'll see you again soon.

6/10 Okay

BBR

Liked: Cleanliness, staff & service
Thought Queen bed was guranteed when booking on Expedia site. Nope it is not😖 Sight led you to believe it was what you were booking. The full size bed was very uncomfortable. A very sleepless night for both of us. The desk clerk said I had requested a "Traditional" room. I did not know that meant no Queen. I went by the price and ratings. I expected a better room. Also second floor was difficult for spouse to get up stairs to. As his back problems make stairs difficult. It seems like booking through this or any other booking site gets lower quality room. Not what you think.
Stayed 1 night in Oct 2019
Response from The Thompson House on Nov 20, 2019
Thank you for taking the time to review our hotel. When you book online and are given the option to put a bed preference, that preference is not guaranteed. We always do our best to accommodate requests, and requests are not treated different based on the source of the reservation. It sounds like you booked a Traditional room, which is our least expensive room type. We make sure all of our rooms are clean and comfortable, but these rooms would have the fewest in room amenities and the smallest bed size. If you have requests, like ground floor, please contact us as soon as possible, so we can do our best to accommodate you. Our goal with every guest is to provide a wonderful vacation in the Catskill Mountains. We hope you give us the chance to change your review to 5 stars. Thank you again for your review.

8/10 Good

Weekenders, Ridgefield, CT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, and beautiful location. It is a little outdated but some things are quaint (which gives it some charm).
Stayed 1 night in Sep 2019
Response from Kurt Goettsche on Sep 30, 2019
Thank you for taking the time to review our resort. We're glad you enjoyed your stay with us. Our staff will be pleased to know that guests notice their hard work and friendliness. Hopefully we'll see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really neat place with lots of history. We had a great stay!
Stayed 2 nights in Aug 2019
Response from Kurt (Thompson) Goettsche on Sep 5, 2019
Thank you for giving us a perfect review score. We're glad you enjoyed you stay with us and the history of our resort. Hopefully we'll see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, full of character. We really enjoyed our stay. The rooms are a bit outdated.
Stayed 1 night in Aug 2019
Response from Kurt (Thompson) Goettsche on Aug 26, 2019
We're glad you really enjoyed your stay with us. Thank you for appreciating the uniqueness and character of the colonial American style of our resort. Hopefully we'll see you again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the mountains
We came for a weekend summertime getaway from Long Island. The staff was super friendly and helpful. 1800s style architecture and family feel made it feel cozy. The surrounding area is gorgeous with a gas station, pharmacy, and many food options very close. Highly suggest checking out Kaaterskill Falls. We loved our stay and would definitely visit again.
Stayed 1 night in Aug 2019
Response from Kurt on Aug 20, 2019
Thank you for taking the time to give us a perfect review. We're glad you enjoyed your stay at our resort and we hope to see you again soon! Thanks again.

8/10 Good

cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Kurt (Thompson) Goettsche on Aug 14, 2019
Thank you for your review of your resort. We're glad you enjoyed your stay with us. Hopefully we'll see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and the pool were top notch. The Broken tv and very uncomfortable matress were not so awesome.
Stayed 2 nights in Jul 2019
Response from Kurt on Aug 3, 2019
We're glad you enjoyed your stay with us. A broken TV is a rare thing and hopefully maintenance was able to fix it quickly for you. We'll look into replace the mattress, so you will be even more comfortable during your next stay.

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Spacious room. Close to mountain. Breakfast was watery coffee and cereal. Most other places on the mountain are a more full breakfast...especially for the price. Once Skiing...Everyone wanted to have lunch by 1030am. Usually we eat at 1230-1pm. At check in, the lady at the front desk when asked questions, had a “I just work here” attitude which was a bit surprising for a small hotel/lodge.
Stayed 1 night in Mar 2019
Response from Kurt on Mar 4, 2019
Thank you for taking the time to review our hotel. Having clean and spacious rooms as well as our proximity to Windham Mountain, we feel add to the value of staying with us. There are photos on our listing that show our complimentary continental breakfast, so guests know what we have to offer booking. There are many great places near by if you are looking for something more than cereals, juice, yogurt, pastries, fresh fruit, bagels, and English muffins. Anyone who works in our office that isn't family has been with us for years. We'll be sure to talk to them, so they know that every guest should be greeted with a friendly welcome. We hope you give us another chance to provide you with a 5 star stay. Thanks again for your review.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice management, close to the Mountain. Breakfast could be improved. No microwave.
Stayed 3 nights in Feb 2019
Response from Kurt Goettsche 6th Generation of the Thompson on Feb 21, 2019
Thank you for taking the time to review your stay at our hotel. We're glad you found our rooms clean and staff nice. The view of Windham Mountain and our close proximity is just part what makes our property great. There is a microwave available in our lobby for guests to use whenever the office is open. Our breakfast is complimentary and meant to give people an option. There are many great places to get breakfast in town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Kurt on Apr 2, 2019
Thank you for your positive review of our hotel. We hope to see you again soon.

4/10 Poor

Rita

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There is no microwave and coffee maker in room, there is no hot food in breakfast. from your room to lobby to have breakfast, you have to go from out of building, it is very cold in winter, or you have to put all your clothes on.
Stayed 3 nights in Dec 2018
Response from Kurt (Thompson) Goettsche - 6th Generation on Jan 9, 2019
Sorry to hear you didn't enjoy your stay with us. Our listing shows that we do not offer a microwave or coffee makers in any rooms. We provide a continental breakfast, which by definition not a hot breakfast. However, we do cheat a little bit, and offer hot oatmeal and toasters for toasty warm bagels and English muffins. There are photos in the listing that show our entire breakfast. All guests are required to put on clothes to come to breakfast, regardless of how they get there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Kurt on Oct 10, 2018
Thank you for your positive review of our resort. Hopefully we'll see you again sometime.

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing place! Lots to do and luv the charm! Very unique!
Stayed 2 nights in Oct 2018
Response from Kurt on Oct 10, 2018
We're glad to hear you enjoyed your stay with us. It is great to know that you had fun with all of the things we have to do on our property. We appreciate that you loved the charm of our unique resort. Hopefully we'll see you again.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Expensive considering the condition of the property and room standard. The hotel smelled old and moldy. Breakfast limited and served in a undecorated cantina-setting. Would have been ok when we were young skiers, but for the price we had expected much. Staff however was lovely and helpful. Good water pressure and temperature in the shower another plus.
Stayed 1 night in Sep 2018
Response from Kurt on Sep 18, 2018
We hope you enjoyed your stay with us despite some setbacks. Our staff works hard to keep the property clean and well kept. In the future please bring any issues to the front desk and they'll take care of it as soon as possible. With all the great things we have to do on our property we keep the price is well worth it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close to Windham
I was pleasantly surprised by the size of our room. Overall it was a good sleep and decent breakfast. We got there late and left early the next morning. The only reason for 4 stars is because I thought it was a little pricey. Nice people.
Stayed 1 night in Mar 2018
Response from Kurt Goettsche 6th Generation on Mar 7, 2018
Thank you for the positive review of our hotel. We're glad to hear you enjoyed your stay with us. Providing great service and a wonderful place to stay in Windham, NY. We feel the view from our hotel alone makes us worth the price.

6/10 Okay

Ali, NY

Liked: Cleanliness, staff & service
Great location, needs work in comfort dept.
Overall a nice stay with extremely friendly and accommodating staff. Very close proximity to Windham mountain with shuttle access. Room was a nice size, clean and tidy. Unfortunately beds and bedding were pretty uncomfortable. Shower had absolutely no water pressure so showering was quite a task. If they upgraded the bedding and showers, would be fantastic!
Stayed 3 nights in Feb 2018
Response from Kurt Goettsche 6th Generation on Feb 25, 2018
Thank you for your review of our hotel. Luckily we're only about 1 mile from Windham Mountain, and have a great view of the area from our property. The beds in your room are brand new. They are pillow top mattresses, which offers superior comfort to almost any other bed you can find. Maintenance will look into the water pressure. We're glad to hear you found our rooms clean, tidy and large. Thank you again for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a long week end skiing in family. Very close to ski facilities.
Stayed 3 nights in Feb 2018
Response from Kurt Goettsche (6th Generation) on Feb 23, 2018
Thank you for your positive review of your hotel. We're glad you enjoyed our proximity to Windham Mountain. Hopefully, you were able to enjoy the wonderful views we also provide from our large clean rooms. A free continental breakfast is included in your stay with us, which includes homemade pastries and granola. There are many great places in town to get a full breakfast if that is what you prefer. We're happy to make recommendations for you while you are staying with us. Thank you again for your review.

10/10 Excellent

ellisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kurt Goettsche (6th Generation) on Feb 23, 2018
Thank you for your perfect review of our hotel. We're glad you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness
Close to mountains
It was ok hotel close to mountains it’s not worth the price of the room.
Stayed 3 nights in Feb 2018
Response from Kurt Goettsche on Feb 22, 2018
Sorry to hear you don't feel our hotel is worth the price. With our great location, very large and clean rooms, not to mention the perfect view, we feel our hotel is worth every penny if not more. Prices due tend to be a little higher during peak holiday periods. We appreciate your feedback. Thank you.

4/10 Poor

howard

Disliked: Cleanliness, property conditions & facilities
Chchchilly...and stinky
Had a real issue with the heat and although the room was neat it was obvious by the smell the carpet needed to be replaced...yuk. However, people running the place were nice!
Stayed 1 night in Feb 2018
Response from Kurt on Feb 7, 2018
Hello Howard, Due to the warm weather we had the days prior, we forgot to turn of the heat in your room prior to your arrival. Sorry for that. However, the carpet in the room you were in is very new. Not a single staff member, nor the person in the room the nights before you, noticed any smell. The tap water in the room can smell at this time, but the smell never enters the bedroom area. We will also be changing our water system this spring, which will eliminate this. We're glad we were able to make your stay a welcome one.

8/10 Good

Susana T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there for one night, but it was close to the ski slope, big room, comfortable beds.
Stayed 1 night in Jan 2018
Response from Kurt on Jan 27, 2018
We're glad you enjoyed your stay with us and found the rooms to be large and the bed to be comfortable. The ski slope is fortunately only 1 and a half miles from us. We hope to see you again in the future.

10/10 Excellent

Michael , Naples , Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Children and I arrived at 8:30 p.m , We had hit a little traffic , was a little worried that some of the staff might not be there , but total opposite, I had 3 people greet me and help me with luggage, directions, and some questions my children had. They were very accommodating and very professional in a warm down to earth way. Room was Great , larger than I had thought it might be , balcony overlooking the snow n mountains was Great , Both the kids and I had a Wonderful time , and would definitely stay there again, along with a recommendation to anyone interested in a Great location with Great People..
Stayed 3 nights in Dec 2017
Response from Kurt Goettsche on Jan 10, 2018
We're glad that we were able to make your stay an enjoyable one right from the moment you arrived. Our staff works very hard to make sure each guest has a memorable stay. It is nice to hear you found our rooms to be larger than expected and you that you were able to admire the great views from our property. We look forward to seeing you and your family again in the future.

8/10 Good

Laureen

Liked: Cleanliness, staff & service
Shabby but Sweet
What a delightful retreat! The place is lovely and the country setting could not be more beautiful. The only complaints are that the pillows on the bed were like sleeping with hardcover books under your head and the overall condition is of the facilities is a bit on the shabby side. Still, we'll definitely go back next year.
Stayed 2 nights in Jun 2017
We're glad you enjoyed your stay at our resort. We look forward to seeing you again in the future. - Kurt (Thompson) Goettsche 6th Generation of the Thompson Family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Mar 11, 2017
Thank you for your positive review of our property.

10/10 Excellent

Jim, Douglaston, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay when in the area to ski. My family and I enjoyed our stay here.
Response from - Kurt on Feb 27, 2017
Hello, Thank you for positive review of our hotel. We're glad to hear you enjoyed your stay with us, especially our proximity to the ski area. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
very nice location
Nice property; a bit dated but very clean. Perfect location close to mountain
Response from General Manager on Feb 22, 2017
We're glad you enjoyed your stay with us and hope to have you stay with us again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Windham Mtn
Very disappointed, pricy hotel in great need of renovation. Everything extremely dated, dingy and in need of a good scrubbing. Breakfast buffet was sad at best, very limited selection. Staff was discourteous. Last time I will stay there, it's a shame, the location is perfect, only about a 2 minute drive to Windham Mountain.
Response from Kurt Goettsche on Feb 4, 2017
Sorry to hear you were disappointed in your stay with us. All of our uniquely decorated rooms and our property are a Colonial American style, which is not meant to be modern a cookie cutter. Our staff works very hard marking sure each guests enjoys their stay. This starts with friendly service for all guests, as well as making sure all rooms are clean and comfortable. Our complimentary continental breakfast is meant to be a great, simple and quick option for guests to start their day. If you are looking for a full sit down meal, our knowledgeable staff is happy to give you all of the great options in the area. We are very lucky to have the perfect location, clean rooms, and friendly staff for a great vacation in Windham, NY.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the ski resort.
Nice hotel in Windham. Clean and spacious rooms, and good proximity to the attractions of the area. We were a family with two young children and there was plenty of space in the room.
Response from Kurt on Jan 5, 2017
Thank you for your positive review of our property. I'm glad you enjoyed your stay with us and we hope to see you again. We're are very lucky to be located so close to both the ski resorts and the town of Windham. Not to mention the view we have of the surrounding Catskill Mountains. We'll look into the room details you mention. Again, thank you for your positive review of our property. - Kurt (Thompson) Goettsche 6th Generation of the Thompson family

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 14, 2016
Thank you for your perfect review of our resort. We hope to see you again sometime. - Kurt 6th Generation of the Thompson Family