Ratings based on 716 Verified Reviews

3.3 out of 5
65% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

safe location

Posted May 22, 2017
Pros: safe location
Cons: update
Location: access to highway and close enough to downtown
Nice large room . Room was a little dusty on fire place mantel and cob webs on the ceiling. Fo fireplace didn't light up. Bit of a 70's porno film room feel. Needs a update but keep the open concept.
Comment from Hotel Management
May 25, 2017 by Front Desk, Hotel Management
Hello Vicky, thank you for taking the time to review your stay. We are in the process of renovations and have not yet made updates to our King Suite. I have passed along your comments to management and hope if you find yourself in the Kingston area, you'll choose us again. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from cornwall

Posted May 16, 2017
Pros: Clean
Cons: Up date furniture
Hotel was clean and close to my meeting and got to check in early
Comment from Hotel Management
May 25, 2017 by Front Desk, Hotel Management
Hello Eva, thank you for your review. We're happy that you enjoyed your stay and the convenience of the hotel. We hope to have you back, and have a wonderful day.
3 out of 5
by A verified traveler

No Internet

Posted Apr 30, 2017
Internet down for the two nights that I stayed there.
Comment from Hotel Management
May 4, 2017 by Front Desk, Hotel Management
Hello and thank you for taking the time to review your stay. We apologize for the internet outages experienced over the weekend. Rest assured that we have installed the new hardware so these issues do not happen again in the future. We look forward to having you back if you find yourself in the Kingston area soon. Thank you and have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 26, 2017
Nice hotel. To far to walk to the centre of Kingston. Good parking for the car. Good breakfast.
Comment from Hotel Management
May 4, 2017 by Front Desk, Hotel Management
Hello and thank you for taking the time to review your stay. We're happy to hear the positive comments about parking and the breakfast. We will be sure to pass on your compliments to the staff. Have a wonderful day.
1 out of 5
Recommended
for Everyone
by A verified traveler from toronto

nice and comfy

Posted Apr 19, 2017
Pros: Neat and clean
Staffs are good, helpful. Rooms are clean. May be it will be more convenient of they accommodate a little bit early than the usual check in time as per need.
Comment from Hotel Management
Apr 22, 2017 by Ashlee, Hotel Management
Hello Rob, thank you for your feedback. We do occasionally have availability for early check ins and its best to call the hotel the morning of arrival to ensure we can accommodate this request as it is availability based. Have a wonderful day and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

It is nice and clean. Location is good.

Posted Mar 27, 2017
The sound barrier is not good, we have to switch a room because our next was watching TV loud after 12am.
Comment from Hotel Management
Apr 6, 2017 by Ashlee, Hotel Management
Hello, We apologize about the noise coming from your neighbor and hope the room change fixed the issue during your stay. We are currently under renovations and hope if you find yourself in the Kingston area again, you'll stop by a see the changes. Thank you and have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Marmora, ON

Nice hotel, close to the hositpal

Posted Mar 2, 2017
I stayed here on Tuesday night because I had surgery yesterday. Close to the hositpal, friendly staff, clean room and nice beds. Will be staying here again!
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thanks for taking the time to write a review Lucas! I hope everything went well and I'm so glad to hear the hotel met your needs for your stay. Have a great day!
4 out of 5
by OLIVIA

Posted Jan 27, 2017 on Hotels
It was good for the price. The bed/bedding are comfortable.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thanks for your review Olivia! I'm glad to hear everything was to your satisfaction. Have a great day!
4 out of 5
by Michael

Posted Jan 23, 2017 on Hotels
It was ok. The kids liked the choices in complimentary breakfast. Room was clean and quiet.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thanks for your review Michael! I'm glad to hear the kids enjoyed the breakfast and the room was to your satisfaction. Hope to see you again on your next stay in Kingston! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gatineau QC

Hidden Gem

Posted Jan 21, 2017
I travel here for surgeries and it is handy the hospital and it just what I need. Very comfortable and close to.lots of amenities.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thanks for your kind review Victoria! I'm glad our hotel suits you when you come to town. Take care and have a great day!