Ratings based on 290 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from derby England

BEST BEDS IN THE WORLD

Posted Jul 22, 2017
Pros: beds pillows
GREAT BUSINESS AND TOURIST HOTEL STAFF excellent really friendly and kind helpful but the beds are the best I have ever slept on except for my bed at home there is works going on around but no real problem
Comment from Hotel Management
Jul 26, 2017 by Marie-Hélène Onursal General Manager , Hotel Management
Dear Guest, Thank you very much for these wonderful comments following your stay with us! We are happy that you enjoyed staying with us and that our services were up to your expectations and I will certainly not fail to convey your remarks on our service to the entire team. We hope that you will have the possibility to come back soon. The entire team is looking forward to welcome you back, Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from London, U.K.

A great hotel with excellent service

Posted Jun 5, 2017
Pros: Easy access by car, good parking. Friendly staff, very knowledgable Everything up to Sofitel standards
Cons: Some of the interior felt a bit dated
Location: It's close to the business district, but also right next to the modern art museum. You could walk to the city center but it's better to take a car.
Really nice staff in a luxury hotel - quite a business feel, so if you're traveling as a tourist you might be better off staying in the historic city center, unless you have a car.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff!

Posted Apr 23, 2017
The staff at this hotel made our stay amazing! The front desk ladies were so friendly and accomodating. I'd definitely recommend
5 out of 5
by Karreno

Great place to stay

Posted Apr 22, 2017 on Hotels
Although currently in a center where lots of construction is happening, the hotel offers variety of options and services. This luxurious and spacious hotel, along with excellent customer service, is a great place to stay both for pleasure and business. I would definitely wanna stay here again.
5 out of 5
by A verified traveler

Great place on weekends when sightseeing

Posted Feb 20, 2017 on Hotels
Hotel and staff were fantastic, thoroughly enjoyed my stay
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Anonymous, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Hélène Onursal General Manager
5 out of 5
by A verified traveler

Nice hotel in Kirchberg

Posted Jan 3, 2017 on Hotels
Very nice hotel. A bit far away from the city centre, but convenient by car/public transportation. Very friendly staff. Try to avoid staying near the elevators which were noisy.
2 out of 5
by anthony

Poor location and a major noise problem

Posted Dec 31, 2016 on Hotels
I really wanted to like this hotel as I've stayed in some good Sofitels in Miami, Chicago and London, but this stay was hugely disappointing. The location is in a new business district surrounded by office blocks and nothing else so there are no facilities within easy access, no shops, restaurants, bars or cultural attractions. It's a considerable distance from the city centre. I appreciate that interior decor is a personal thing, but a floor-to-ceiling insistence on a deep pinky-orange created a strange and quite gloomy atmosphere. There were 4 cans of fizzy drink in the minibar, I wondered what the point of that was. However, the biggest problem with this hotel is when they have "private" functions in the atrium. The hotel is arranged so that the rooms open out onto an inner balcony overlooking the atrium, a space which gets narrower towards the top creating a sound chamber amplifying any noise from the ground floor, so more than 100 people shouting, screaming, hooting and hollering while they bang plates and glasses repeatedly until midnight is going to impact upon the comfort of guests. I know these people would have been paying a high price for the facility, but the place is simply not designed so that rowdy functions and sleeping guests can co-exist. This is not a bad hotel by any means, but the location and the ridiculous decision to host boisterous parties in the same area as bedrooms will mean we'll look elsewhere next time we're in Luxembourg
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Great bed

Posted Nov 7, 2016
Pros: Spacious room. Very comfy and spacious bed. Friendly helpful staff.
Cons: Took a while to work out how to get hot water in the shower.
Location: Family visit
4 out of 5
by A verified traveler

Stylish + friendly

Posted Nov 1, 2016 on Hotels
We found the bed not very comfortable due to big bump in middle of bed. I understand memory foam but this wasn't to our liking. We have memory foam ourselves but it's built into mattress, perhaps this is a future plan for the beds?
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2016
Very friendly staff, great breakfast, nice food court inside.