Terrace/patio
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Reviews of The Heathman Hotel

4 out of 5
The Heathman Hotel
220 Kirkland Ave, Kirkland, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews" "
Rating 8 - Good. 204 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

carla

Traveled with partner
Liked: Staff & service
The staff at this hotel were exceptionally friendly and helpful, creating a welcoming atmosphere throughout my stay. While my four-legged family member didn't join me this time, I've appreciated the pet-friendly environment during previous visits. Although the restaurant's food was average, the complimentary Starbucks coffee in the lobby each morning was a nice touch, adding convenience and comfort to my mornings. However, there were a couple of issues that affected my experience. Despite contacting housekeeping at 10:15am to arrange a room cleaning, I was informed it was too late, which was disappointing. Additionally, the bathroom had a recurring problem with steaming up after showers, making it uncomfortable to use. Furthermore, the workout room was on the smaller side. Overall, while the hotel's staff and amenities like the complimentary coffee were highlights, the issues with housekeeping, bathroom, and workout facilities detracted from the overall experience.
Stayed 3 nights in Apr 2024
Response from Camerin Craddock on Apr 19, 2024
Hello Carla,Thank you so much for the amazing feedback! We are truly sorry we missed the mark on some key elements during your stay. Your feedback is greatly appreciated so we are able to make improvements in the future to better every guests stay! We will follow up with our housekeeping team as well to make sure small inconsistencies like this does not happen for anyone else. We hope you decide to give us another chance should you return to the lovely downtown Kirkland area!Kindest Regards,Camerin Craddock

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 1 night in Apr 2024
Response from Camerin Craddock on Apr 16, 2024
Hello Tom,Thank you so much for the amazing rating! We are thrilled you enjoyed the lovely downtown Kirkland area, and we hope you decide to stay with us again to explore more of the amazing area.Kindest Regards,Camerin Craddock

10/10 Excellent

Gan, Burbank

Business traveler
Good hotel and good Chinese restaurants around the area
Stayed 1 night in Apr 2024
Response from Camerin Craddock on Apr 16, 2024
Hello Gan,Thank you so much for the lovely rating! We hope you had a wonderful time here at the Heathman Hotel. We are glad you enjoyed the lovely downtown Kirkland area, and we hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Brenda, Blaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Super staff & super clean. We will be back. Great area for walking & dining.
Stayed 1 night in Apr 2024
Response from Camerin Craddock on Apr 9, 2024
Hello Brenda,Thank you so much for the amazing review and kind words. We appreciate the feedback about our amazing staff and lovely rooms! We are thrilled that you enjoyed the amazing downtown Kirkland area that we are so lucky to be apart of. We hope to see you again very soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Sonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay here, staff is amazing, very friendly and welcoming. The valet service is pretty nice and quick. Will definitely stay here on my next visit.
Stayed 1 night in Mar 2024
Response from Camerin Craddock on Mar 19, 2024
Hello Sonia,Thank you so much for the lovely review and rating! It was so nice to have you here with us at the Heathman Hotel in the amazing downtown Kirkland area. Thank you as well for the kind feedback about our amazing staff! We look forward to your next stay with us!Kindest Regards,Camerin Craddock

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff & fast valet parking. Walking distance to restaurants and Kirkland Performance Center.
Stayed 2 nights in Mar 2024
Response from Camerin Craddock on Mar 17, 2024
Hello Jennifer,Thank you so much for the great rating and lovely feedback! We are thrilled you enjoyed our amazing location in the beautiful downtown Kirkland area. We look forward to your next stay with us!Kindest Regards,Camerin Craddock

10/10 Excellent

Ellen

Stayed 1 night in Mar 2024
Response from Camerin Craddock on Apr 8, 2024
Hello Ellen,Thank you so much for the amazing rating! We hope you had a fabulous stay with us and we hope to see you again soon the next time you are in the wonderful downtown Kirkland area!Kindest Regards,Camerin Craddock

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a base for wine tastings in Woodinville. The hotel was lovely and the staff were personable and professional.
Stayed 2 nights in Mar 2024
Response from Camerin Craddock on Mar 12, 2024
Hello Warren,Thank you so much for the great rating! We are delighted that you enjoyed our amazing team here at the Heathman! We love that you choose to stay with us during your wine tastings in Woodinville! We look forward to your next stay with us for the next wine tasting.Kindest Regards,Camerin Craddock

10/10 Excellent

Crystal, Burien

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a lot! It’s a wonderful place and pet friendly. Close to shops and restaurants.
Stayed 1 night in Mar 2024
Response from Camerin Craddock on Mar 12, 2024
Hello Crystal,Thank you so much for the amazing rating and lovely review! It is always so great to see you back at the Heathman Hotel in the lovely downtown Kirkland area.We hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Jane R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the upgrade Expedia.
Stayed 1 night in Mar 2024
Response from Camerin Craddock on Mar 7, 2024
Hello Jane,We are so glad we were able to offer you the upgrade into our lovely Symphony Suite. We hope you had an amazing stay with us and we look forward to the next time you stay with us at the Heathman Hotel!Kindest Regards,Camerin Craddock

10/10 Excellent

Harshad, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Camerin Craddock on Mar 24, 2024
Hello Harshad,Thank you so much for the amazing rating! We hope you had an amazing stay with us and we hope you decide to stay here at the Heathman Hotel the next time you are in the Seattle area.Kindest Regards,Camerin Craddock

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities
I’d stay again!
Stayed 3 nights in Feb 2024
Response from Camerin Craddock on Mar 5, 2024
Hello Howard,Thank you so much for the great rating! It was our pleasure to host you here at the Heathman Hotel. We look forward to your next stay with us again!Kindest Regards,Camerin Craddock

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 2 nights in Mar 2024
Response from Camerin Craddock on Mar 7, 2024
Hello Catherine,Thank you so much for the great rating! We are so glad you choose to keep coming back to us! We always look forward to your next visit to the Heathman Hotel! Kindest Regards,Camerin Craddock

10/10 Excellent

Ekaterina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful warm welcome from reception and valet, excellent location, beautiful room
Stayed 1 night in Mar 2024
Response from Camerin Craddock on Mar 3, 2024
Hello Ekaterina,Thank you so much for the lovely feedback and amazing rating! We are so happy that you had a lovely stay with us here at the Heathman Hotel in the vibrant downtown Kirkland area. We look forward to the next time you decide to stay with us!Kindest Regards,Camerin Craddock

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice clean rooms.
Stayed 1 night in Feb 2024
Response from Camerin Craddock on Mar 2, 2024
Hello John,Thank you so much for the amazing rating and great feedback! We are thrilled you enjoyed our amazing staff and wonderfully clean rooms here at the Heathman hotel in the lovely downtown Kirkland area. We hope you decide to stay with us again the next time you are in the greater Seattle area.Kindest Regards,Camerin Craddock

10/10 Excellent

Ashley, Fishers

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are very relaxing with the fireplaces and walking distance to lots of restaurants.
Stayed 4 nights in Feb 2024
Response from Camerin Craddock on Feb 29, 2024
Hello Ashley,We are so thrilled we were able to offer you the amazing Terrace Suite! We hope you had an amazing stay with us, and we are so glad you enjoyed our convenient location in the wonderful downtown Kirkland area. We hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are always superb. I also like the ease of Valet. Good location in Seattle area.
Stayed 1 night in Feb 2024
Response from Camerin Craddock on Feb 25, 2024
Hello Michele,It is always our pleasure to have you back here at the Heathman Hotel! We appreciate the amazing feedback about our staff and valet. We hope to see you again very soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Holly, Monroe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loves this hotel for a little stay-cation. Close to restaurants. Friendly staff. We will be back!
Stayed 1 night in Feb 2024
Response from Camerin Craddock on Feb 23, 2024
Hello Holly,Thank you so much for the lovely review! We are thrilled you choose to stay with us. We look forward to your next stay-cation here at the Heathman hotel! Kindest Regards,Camerin Craddock

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Camerin Craddock on Mar 20, 2024
Hello Patricia,We are deeply sorry we missed the mark on your second stay with us! We have reviewed your feedback to better improve our guest satisfaction here at Heathman Hotel. We know we can turn this last experience around should you give us another chance.Kindest Regards,Camerin Craddock

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Feb 2024
Response from Camerin Craddock on Feb 7, 2024
Hello Catherine,Thank you so much for the great rating! We hope you had a lovely stay with us and we hope you decide to stay with us again the next time you are in the downtown Kirkland area!Kindest Regards,Camerin Craddock

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Camerin Craddock on Mar 20, 2024
Hello Sarah,Thank you so much for the stellar rating! We hope you had an amazing stay with us and we hope to see you again soon the next time you are in lovely downtown Kirkland area!Kindest Regards,Camerin Craddock

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrific place to stay and walkable to the Kirkland Performing Arts Center.
Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 27, 2024
Hello Annette,Thank you so much for the lovely review and comments! We are glad you enjoyed our amazingly convenient location and we hope you decide to stay with us again soon for the next KPC event you attend!Kindest Regards,Camerin Craddock

10/10 Excellent

Nancy O, Spokane Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The facility was spotless. Amazing restaurant. Food was delicious. The small shops around the hotel were within walking distance. I will definitely stay at this hotel in the near future.
Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 21, 2024
Hello Nancy,Thank you so much for the lovely feedback and amazing rating! We are delighted you had a wonderful time here at the Heathman hotel and enjoyed the amazing downtown Kirkland area! We look forward to your next stay with us in the future.Kindest Regards,Camerin Craddock

8/10 Good

Chantel

Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 17, 2024
Hello Chantel,Thank you for leaving a review! We would love some feedback about your recent stay with us to see how we can make this a 10/10 experience for you as that is always our goal for every guest! We hope you decide to stay with us again at the Heathman hotel in the lovely downtown Kirkland area.Kindest Regards,Camerin Craddock

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 15, 2024
Hello Peter,Thank you so much for the amazing rating! We hope you had a fantastic stay with us and hope to see you again soon.Kindest Regards,Camerin Craddock

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 8, 2024
Hello Kelly,Thank you so much for the great rating! We hope you had a wonderful stay, and we hope you decide to stay with us again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Mollie

Stayed 1 night in Jan 2024
Response from Camerin Craddock on Jan 24, 2024
Hello Mollie,Thank you so much for leaving a great review! We hope you had a fantastic stay here at the Heathman Hotel in the wonderful downtown Kirkland area! We hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Jay

Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 8, 2024
Hello Jay,Thank you so much for the great rating! We hope you had a wonderful stay, and we hope you decide to stay with us again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 7, 2024
Hello Russell,Thank you so much for the awesome rating! We hope you decide to stay with us again the next time you are in the downtown Kirkland area.Kindest Regards,Camerin Craddock

6/10 Okay

Francisca

Traveled with partner, Traveled with pets
Liked: Staff & service
Staff was nice. The rooms were a little dirty and there were drip marks on the bathroom walls. We only stayed one night. It was mid
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 7, 2024
Hello Francisca,We are deeply sorry we missed the mark on the cleanliness of your room. It is amazing feedback like yours that makes the Heathman Hotel a better place to stay! We enjoyed having you and your dog Benji here at the hotel and we hope to welcome you back soon to a much better standard of cleanliness!Kindest Regards,Camerin Craddock

10/10 Excellent

Paola

Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 7, 2024
Hello Paola,Thank you so much for leaving such a great review! We hope you had a delightful stay with us and we hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 7, 2024
Hello Mary,Thank you so much for the amazing rating! We hope you had an amazing stay and we hope to see you again soon here at the Heathman Hotel in downtown Kirkland.Kindest Regards,Camerin Craddock

10/10 Excellent

Jodi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Jodi,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Richard,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable. The bed was comfortable and the hotel was very quiet. I never heard anyone on our floor. I wished we could have stayed longer.
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Valerie,Thank you so much for the amazing rating! We are so thrilled you enjoyed our lovely room and amazing new mattresses! We are beyond lucky to have such a nice quiet environment here at the Heathman! We wish you could have stayed longer too! Kindest Regards,Camerin Craddock

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Donna,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

Scott

Stayed 2 nights in Dec 2023
Response from Camerin Craddock on Jan 16, 2024
Hello Scott,Thank you so much for the amazing rating! We hope you had an amazing stay with us and we hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great walkability!
Always delightful!
Stayed 2 nights in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Pamela,Thank you so much for the amazing rating! It is always so good to have you back at the Heathman Hotel! We look forward to seeing you again on your next visit.Kindest Regards,Camerin Craddock

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Gladys,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Carmen,Thank you so much for the good review! We hope you decide to stay with us again soon.Kindest Regards,Camerin Craddock

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place to stay. Downtown Kirkland, walking distance to lots of amenities. Valet parking is convenient.
Stayed 2 nights in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Brett,Thank you so much for the amazing rating! We hope you had a wonderful stay and we are glad you enjoyed the lovely downtown Kirkland area that we are so lucky to be apart of. We are thrilled you enjoyed the convenience of our valet parking! We hope to see you again soon!Kindest Regards,Camerin Craddock

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
People override technology!
We loved the Hotel, people, the charm and design of all that we saw. We requested room service with the front desk and returned to our room, finding it untouched and was told it was our fault for not changing the light on our door. Front desk should have handled that.
Stayed 2 nights in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Beverly,Thank you so much for leaving a review. We apologize for the situation that came up and the way it was handled. This is not the Heathman Standard that we have set and we will look into better results for our guests satisfaction. We hope we can welcome you back to the Heathman hotel and leave with a memorable experience.Kindest Regards,Camerin Craddock

10/10 Excellent

Bailey, Olympia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Bailey,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

brianna

Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Brianna,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The arrival check in took long time. Only one person at the desk. I use a walker and had to climb in a tub. Very difficult. I ordered a handicap room.
Stayed 5 nights in Nov 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Thomas,We are deeply sorry that your stay was not up to our standards. We apologies for any inconvenience you had in your room and during your stay. We would love another opportunity to welcome you back and have you experience the Heathman hotel in a much more positive light.Kindest Regards,Camerin Craddock

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a lovely stay! Our first time but we will be back!
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Kimberly,Thank you so much for leaving an amazing review. We are so glad you had a lovely stay and thrilled you decided to stay with us at the Heathman hotel in downtown Kirkland. We cannot wait for the next time you decide to stay here!Kindest Regards,Camerin Craddock

10/10 Excellent

Vito, San Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, staff and location. The on site restaurant is optimum.
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Vito,Thank you so much for the amazing review! We are thrilled you enjoyed our amazing staff and wonderful location! We hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
All of the staff was great, the hotel and room was very nice.
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Jared,Thank you so much for leaving such an amazing review! Thank you for mentioning the wonderful staff that we have here at the Heathman Hotel. We are grateful you enjoyed your room and we hope to see you again soon!Kindest Regards,Camerin Craddock

10/10 Excellent

Steven

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable.
Stayed 1 night in Dec 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Steven,Thank you so much for the amazing rating! We hope you had a fabulous stay and we hope to see you again at the Heathman Hotel in downtown Kirkland. Kindest Regards,Camerin Craddock

10/10 Excellent

Baris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There isn’t really anything unique about this hotel, but it is incredibly convenient if you need to stay in Kirkland. Great walk score. The restaurant food is mediocre at best, but there are plenty of walkable restaurants.
Stayed 1 night in Nov 2023
Response from Camerin Craddock on Jan 2, 2024
Hello Baris,Thank you for leaving a wonderful review with great feedback. We are glad you enjoyed our amazing location in the downtown Kirkland. We hope you will be back to visit the downtown area.Kindest Regards,Camerin Craddock