Ratings based on 627 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown Kirkland

Posted Aug 11, 2017
Location: Location was right in downtown Kirkland, walkable to shopping, waterfront and restaurants.
My daughter and I have a fabulous experience staying at the Heathman. Our room was upgraded free of charge. The staff was very friendly and helpful. Small touches like fresh doughnuts in our car at check-out made it that much more special. We had a one bedroom, that quiet (we stayed on the weekend so maybe no construction then) and very clean. I'd definitely stay again.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Hello, Thank you for the feedback. We are delighted to see that you and your daughter enjoyed the stay. We like to surprise and delight and glad you enjoyed the doughnuts on your drive home, always a good way to start a weekend! Hope to see you two again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Excellent view and nice cleaned hotel

Posted Jul 31, 2017
The hotel was so great and professional, they are so kind too. The breakfast was really so nice and tasty as well . The room was really so cleaned and modern too, thanx to all staff from the management till to the new hired worker.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Bashawri, We are excited you enjoyed our staff! They work very hard to please our guests and glad to hear you enjoyed their professionalism. We hope to see you again soon!
2 out of 5
by A verified traveler from china

Posted Jul 30, 2017
Pros: Not what I expected. Said 2 queen size beds, I don't think that was the right description, 2 full size beds.
Cons: Offer what is in description. Should consider the construction condition in your pricing
Facing the construction and woke up for 2 nights in a row by construction noise and garbage emptying in the middle of nigh
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Jian, Thank you for the feedback regarding your recent visit. I am sorry to see that our beds did not meet your expectations. We do not currently have an full sized beds in our rooms, only queen sized beds in our 2 bedded rooms. Also, we are sorry to hear you were awoken by a neighboring project. The work is nearing completion in the next 6 months and do hope we can see you again soon. Thank you again.
5 out of 5
Recommended
for Couples
by A verified traveler from Maple Valley

Great experience!

Posted Jul 26, 2017
Pros: Service, cleanliness and location.
Cons: Bar closed very early after a concert - we had to leave to get a cocktail at 9:30pm...
Location: Bars, restaurants, shopping & waterfront.
Stayed and went to a concert at Chateau Ste Michelle - we had a great night. They had a house car with a gentleman named Peter that drove us over and picked us up after - he was fantastic! The front desk was excellent and Valet/Bellman did a good job as well - we will definitely be back because the location was great and the service was impeccable.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear David, Thank you for the feedback regarding your visit. We love hosting winery concert attendees and glad you were able to take advantage of our complimentary transportation to Ste. Michelle. We hope to see you again soon for future concerts!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah

Excellent hotel

Posted Jul 25, 2017
An outstanding super nice hotel . Nice , staff and location too.thanx to all
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Bashawri, Thank you for the kind words! It was a pleasure hosting you during your visit to Kirkland. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms, great staff.

Posted Jul 22, 2017
Pros: Very friendly people. The room was very clean and comfortable.
Cons: All was great
Location: Everything is close, shopping, water, parks.
Close to everything. Great hotel. kkkkkkkkkkkkkkkk
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Hello, We are glad you enjoyed your visit to our hotel and Kirkland in general. We hope to see you again soon!
2 out of 5
by A verified traveler

Overpriced for what you get

Posted Jul 21, 2017
Pros: Location
Cons: Front desk service
Rude staff, looked at the side of a construction project out of the window
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Hello, I am sorry to see you did not enjoy your experience. We use feedback such as yours to better our service and will be reviewing this with the staff. Thank you for taking the time to share your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane WA

Nice small hotel well located

Posted Jul 19, 2017
Pros: Great room, excellent food.
Cons: The service was a bit slow.
Elegant small hotel well located. Close to restaurants, shops and the Lake.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Kathy, Thank you for sharing your experience at our hotel. While we are happy to see you enjoyed our well appointed rooms, we are sorry to see the service was slow. We use these reviews to better our guest service so do appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, New Zealand

Wonderful hotel in beautiful Kirkland

Posted Jul 12, 2017
I had a relaxing week in this lovely hotel. The staff were wonderful, polite and welcoming. The location is brilliantly accessible to the transport centre, lakefront and Kirkland restaurants and bars. My too. Was comfortable, quiet and the bed extra comfy.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Maree, Thank you for the feedback regarding your recent visit. We are excited to see you enjoyed our friendly staff in addition to the hotel's location in Kirkland. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma

Anniversary Gettaway

Posted Jul 9, 2017
Great location in walking distance to everything. Clean and Comfortable.
Comment from Hotel Management
Aug 14, 2017 by Keith A., Hotel Management
Dear Matt, Thank you for the quick feedback regarding your visit. We are always excited to host celebrations, such as an anniversary. Glad you chose us and we hope to see you again soon!