Ratings based on 844 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
Very clean hotel the staff are all so nice and helpful
Comment from Hotel Management
Feb 3, 2018 by Beth, Hotel Management
Thank you for staying with us we strive to have our guest happy and feeling like at home. Please come and visit us again.
4 out of 5
by A verified traveler

Posted Jan 14, 2018 on Hotels
Comment from Hotel Management
Feb 3, 2018 by Beth, Hotel Management
Thank you for staying with us. It is our pleasure to assist you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bahamas

They sold my room.

Posted Jan 11, 2018
Pros: Enjoyed the free breakfast and Free Wifi.
Cons: Unlike most Disney Good Neighbor hotels, they do not offer free shuttle service to theme parks or attractions.
Location: It's near Disney. Lot's of good shopping nearby too.
I booked my room a month in advance as it was around the Christmas season and hotels were filling up quickly. We pull up to the hotel late after a long road trip tired sleepy and cold to find out our room that we already paid for a month ago had been sold for the night to accommodate a large group. They found us another room for the night, comped us 2 nights (out of 6) and upgraded the room (and apologized). I get what they did and why they did it ($$$). I get that it wasn't personal but it sure felt that way. We went on to enjoy our stay; we were at Disney after all for our first family vacation a long time in the making. That just left a bad taste in our mouth.
Comment from Hotel Management
Feb 6, 2018 by General Manager, Hotel Management
Thank you for your review! We are so sorry that happened. We hope you will afford us the opportunity to win back your loyalty!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018 on Orbitz
Not as nice as other Hampton we have stayed in over the years, but acceptable.
Comment from Hotel Management
Feb 6, 2018 by General Manager, Hotel Management
Thank you for your review! We strive to be the best so we will definitely work at it!
5 out of 5
by Myrna

Posted Jan 4, 2018 on Hotels
It was great!
Comment from Hotel Management
Jan 9, 2018 by Beth, Hotel Management
Thank you for staying with us. It is our pleasure to assist you and we hope to see you soon
5 out of 5
by Choon Jae

Close to disney world

Posted Jan 2, 2018 on Hotels
Clean and clear, close to disney world. A lot of family guests
Comment from Hotel Management
Jan 9, 2018 by Beth, Hotel Management
Thank you for staying with us its our pleasure to assist you and your family. hope to see you soon.
5 out of 5
by ronald f

Posted Dec 31, 2017 on Hotels
The room was clean and comfortable, and the breakfast was quite good. The staff were friendly, and the facility is located well for access to the Disney parks and golf courses.
Comment from Hotel Management
Jan 2, 2018
It is our pleasure to assist our guest thank you for staying with us. Please visit us again.
5 out of 5
Recommended
for Families
by A verified traveler from Raleigh NC

Posted Dec 30, 2017
We stayed here for a visit to Universal. It took about 15 minutes to drive to the park without heavy traffic. The most it took was 25 minutes because we were in the traffic that was leaving the park when it closed. We had 2 double beds and a sleeper sofa which was perfect for a family of 5. The website does not do the size of the room justice!! The shower and toilet are in a separate room and you have 2 sinks with mirrors which made getting ready a breeze. Great place to stay for a family of 6 or less. The hotel was spotless and we really enjoyed the hot tub. Also there is a nice outlet mall within close proximity that doesn't get too crowded and has ample parking. The breakfast was good and when it got crowded they brought out an extra toaster and the staff made extra waffles to keep everything moving. The coffee was EXCELLENT!
Comment from Hotel Management
Jan 2, 2018 by Beth , Hotel Management
Thank you for staying with us it is our pleasure to take care of our guest. It is important to us to make our guest feel home away from home. Hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oshawa, Ontario

Check in was a breeze.

Posted Dec 29, 2017
Check in was a breeze. Hotel is very clean. Room is very spacious and front lobby staff were very polite and coutuous.
Comment from Hotel Management
Jan 2, 2018 by Beth, Hotel Management
Thank you for staying with us is our pleasure to assist our guest and make sure they are home away from home. Hope to see you soon..
5 out of 5
Recommended
for Everyone
by A verified traveler from Pompano Beach Florida

Quick Family Reunion/Christmas Getaway 2017!

Posted Dec 27, 2017
The hotel staff was amazing!! No matter who was at the front desk they were friendly, engaging and professional! The rooms were Awesome as well!!! We really enjoyed our stay and will definitely return!!! Thank you!
Comment from Hotel Management
Jan 2, 2018 by Beth, Hotel Management
Thank you for staying with us. It is our pleasure to assist our guest and we are happy you enjoy your stay with us. We hope to see you soon.