Ratings based on 513 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from windsor

ok but not clean

Posted Feb 6, 2017
Pros: location
Cons: cleanliness
Location: resturants, aud arena
I had found hair in the bathroom of the quests before us. Disgusting.
Comment from Hotel Management
Feb 7, 2017 by Evelyne, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the cleanliness issue that you experienced while staying with us. Cleanliness is very important to us so we have followed up with our housekeeping department regarding your concern. Thank you again for sharing your feedback and we hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel close to the OQHA Banquet

Posted Jan 27, 2017
Very nice hotel with an excellent restaurant. Would have been really nice if coffee was offered in the room.
Comment from Hotel Management
Jan 30, 2017 by Evelyne, Hotel Management
Thank you for taking the time to leave your feedback. I am glad that you enjoyed your stay with us. We do offer complimentary coffee in our guests rooms. I do apologize if any items were missing from your room. We hope to have he opportunity to welcome you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie

Large room clean quiet

Posted Jan 3, 2017
Good for the money large rooms very quiet, would stay there again, lots TV channels
Comment from Hotel Management
Jan 3, 2017 by Evelyne, Hotel Management
Thank you for your feedback. We are pleased that you enjoyed your stay with us! We hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, ON

Nice hotel in central Cambridge

Posted Dec 30, 2016
Pros: It is central to Galt, Preston and Hespeler.
Cons: Entrance and egress is through a busy road.
Location: There is a power center across the road for shopping. There are several restaurants nearby as well.
Clean and quiet, with shopping nearby and a Timmies within walking distance.
Comment from Hotel Management
Jan 3, 2017 by Evelyne, Hotel Management
Thank you Dave for your feedback. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Excellent experience. Highly recommended hotel in Cambridge.
Comment from Hotel Management
Dec 28, 2016 by Evelyne, Hotel Management
Thank you for your feedback! We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2016
Pros: Clean and comfortable.
Location: Cross the street to the east to get to a very large mall with many large brand-name stores. Cross the street to the south to get to a Tim Hortons.
We were very happy with our stay. The hotel is clean and comfortable and is right across the street from a very large outdoor mall with big name stores, a few restaurants, and more. The hotel is situated on Hwy 24 which is lined with strip malls full of a wide variety of stores and restaurants. Just across the other cross street is a Tim Hortons. It's not a pretty location being a street occupied by shopping malls, but it's very convenient and is just barely south of the 401.
Comment from Hotel Management
Feb 2, 2017 by Evelyne, Hotel Management
Thank you for your feedback! We hope to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Nice staff. Rooms and bathroom could have been a little cleaner
Comment from Hotel Management
Dec 22, 2016 by Evelyne, Hotel Management
Thank you for your feedback. We apologize that you were not satisfied with the cleanliness of the bathroom. We have notified our housekeeping team so they can look into this further. Thank you again for your feedback and we hope to welcome you back again soon.
2 out of 5
by A verified traveler from Ontario

Filthy - liars

Posted Dec 17, 2016
Pros: It was big, over 600 square feet.
Cons: Everything else.
Location: Great location.
I was to get a suite with a Jacuzzi tub and a fireplace and I got neither. Bait and switch hotel. Stains on the bedsheets, passenger elevator looked like a freight elevator and it's doubtful this facility even owns a vacuum cleaner. I'll never go back to this place.
Comment from Hotel Management
Dec 22, 2016 by Evelyne, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not enjoy your stay with us. We apologize that the room type you wished to get was not available at the time of booking. We also apologize that you were not satisfied with the cleanliness of the hotel. Cleanliness is very important to us, so we will be forwarding your comments to our housekeeping team to ensure these items are addressed. If you wish to discuss your stay with us further, please do not hesitate to contact us. Thank you again for taking the time to share your comments.
3 out of 5
by A verified traveler

Overpriced with average hotel amenities.

Posted Nov 21, 2016 on Hotels
Overpriced, average service, wifi does did not work properly. Building looks good but finishing of rooms is average. Its not worth the price. Uncomfortable sofa bed for kids and could not provide extra blankets when requested.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. I apologize about the Wifi issues you had experienced we are in the process in upgrading our Wifi system. The building has had some recent renovations done to our public areas and conference rooms guest rooms will be addressed in the near future. I regret to hear that your children had found the sofa bed uncomfortable. We will be looking further into why we were not able to provide an extra blanket when you had requested as this is a request we would be happy to accommodate. Once again I do apologize and we hope that we will have the opportunity to welcome you back again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dining room staff unfriendly

Posted Nov 14, 2016
Pros: Rooms were very clean
Cons: Dining room staff
Location: Nice location, close to everything.
The room was very clean, comfortable and quiet. Front desk staff very polite and informative. The dining room for breakfast was like a circus. Two of the three servers working was not very friendly, one made us feel very uncomfortable, she even crabbed our dirty plates off our table without asking if were finished. No one at the front to greet guests as the entered the dining room nor was there a sign instructing guest what to do "wait to be seated ". We were roaming around looking for a table. Buffet very messy, bacon was terrible, fatty and soggy- could have been a little crispy. Because of the service, breakfast was not worth $12.
Comment from Hotel Management
Nov 23, 2016 by Evelyne, Hotel Management
Thank you for taking the time to share your feedback with us. We value your feedback as it allows us to determine areas we excellent and areas which may require improvement. We apologize for your experience in our restaurant for breakfast during your stay. We do strive to provide exceptional service, and it seems we fell short in this instance. We will be looking into this further to ensure it is resolved for our future guests. Thank you again for your feedback, we hope to have the opportunity to welcome you back again.