Modern Space, Poor Execution During LRT Const'n
Posted Nov 16, 2016 on Hotels
While our hotel was beautifully redesigned (modern) and staff was friendly, we were not notified on booking that the street on which the hotel is located was blocked for ongoing LRT construction. Fortunately, we do not have accessibility issues, but those in need of additional assistance would certainly have been frustrated. Signage from the parking garage to the hotel was unclear. In addition, signage within the hotel (directing to alternative access points or the parking garage) were also unclear. In addition, the buffet breakfast ($16 a plate) was cold on our second day, as if the "hot french toast" had just been pulled out of the refrigerator, and the scrambled eggs had not been warmed in many hours. Very unfortunate.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Valued Guest,
Thank you for taking the time to post your feedback about your most recent stay with us. I apologize that we were not able to meet your expectations and that you were inconvenienced by the construction.
We have provided all our websites with directional maps indicating all the detours to get to the hotel in addition to having specific hotel detour signs along the different routes. I will follow up with our team to discuss possible improvements and additional signage outside and within our hotel to avoid anymore inconveniences to our guests.
I have shared your comments with our food and beverage team about the cold breakfast on your second day.
Again, we sincerely apologize that you did not have an exemplary stay and we hope that on your next visit to the Kitchener area that you will choose to stay with us again.
Front Office Manager